# Survey delivery problems

Canonical page: https://www.questionpunk.com/support/troubleshooting-delivery

Troubleshoot delivery, declines, and respondent issues.

Time: 10-30 minutes

Level: Intermediate

Audience: Researchers, Ops

## Steps

### 1. Check survey status

Ensure the survey is **Published** (not Draft or Archived). Only published surveys accept responses.

### 2. Verify the share link

Test the share link yourself in an incognito window. Check that it loads the survey correctly.

### 3. Check embed settings

If embedded, verify the iframe/script code is correctly placed on your site and the domain is allowed.

### 4. Review panel provider

For Prolific, verify that quotas are open and the study is active. Check for any provider-side pauses or issues.

## Details

The most common delivery issue is the survey being in Draft status. Always check that it's Published before sharing.

If using embeds, ensure the embed code is placed correctly and your site doesn't block iframes. Test in multiple browsers.

For panel integrations, confirm that quotas are open and the study is active on the provider side.

## Related articles

- [Prolific and panel integrations](https://www.questionpunk.com/support/integrations-prolific.md)
- [Share and distribute your survey](https://www.questionpunk.com/support/embed-and-share.md)