Welcome! Please think about your most recent healthcare appointment within the last 6 months.
How did you book that appointment?
- Phone call to the clinic
- Central scheduling phone line
- Online patient portal
- Provider's mobile app
- Third-party website
- Walk-in without booking
- Someone else booked for me
Overall, how easy was it to book your appointment?
Which reminder types did you receive for that appointment? Select all that apply.
- Text/SMS
- Email
- Phone call
- Mobile app push notification
- Patient portal message
- Postal mail
- I did not receive any reminders
How helpful were the reminders for keeping or preparing for your visit?
- Very helpful
- Somewhat helpful
- Neither helpful nor unhelpful
- Somewhat unhelpful
- Not at all helpful
- I did not receive any reminders
When do you prefer to receive appointment reminders?
How easy or difficult were these actions for your appointment?
Which, if any, made scheduling harder? Select all that apply.
- Long hold times on the phone
- Limited available time slots
- Patient portal was hard to use
- Could not find my provider in the system
- Insurance or authorization confusion
- Accessibility or language barriers
- Privacy or security concerns
- None of the above
Attention check: To confirm you are paying attention, please select "I agree."
Overall, how satisfied are you with the scheduling and reminder process?
What is one thing that would make scheduling or reminders better for you?
Max 600 chars
Which of the following best describes your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
Country/region where you live:
Max 100 chars
What is the highest level of education you have completed?
What is your current employment status?
- Employed full-time
- Employed part-time
- Self-employed
- Unemployed
- Student
- Retired
- Homemaker/caregiver
- Prefer not to say
What type of health coverage do you currently have?
- Private insurance
- Public/government plan
- None/self-pay
- Prefer not to say
Any other comments about your scheduling or reminder experience?
Max 600 chars
AI Interview: 2 Follow-up Questions on Patient Scheduling and Reminders
Thank you for your time—your feedback helps improve scheduling and reminders.