Help Center
QuestionPunk delivers live AI interviews you control — fast, flexible, and scalable. Questions adapt in real time, responses are moderated across languages, and you can steer prompts, models, and flows to get interview-grade insight at survey speed. Need a hand? Browse topics below or contact our team.
Support by topic
Getting started
Create your first survey, generate with AI, and choose a template.
Survey design
Question types, logic, branching, flow canvas, and design best practices.
AI and models
How AI interviewing works, model choices, audio interviews, and prompt tips.
Testing and quality
Synthetic testing, fraud detection, and survey review tools.
Concept testing
AI-powered creative evaluation for logos, packaging, ads, and more.
Audiences and respondents
Manage respondent panels, create synthetic personas, tag with codes, and add comments.
Sharing and distribution
Share links, embed on sites, QR codes, and panel integrations.
Data and exports
Export results, view reports, AI analytics, qualitative coding, and presentations.
Languages, branding, and settings
Multi-language surveys, custom themes, scheduling, versioning, and privacy settings.
Developer and integrations
REST API, webhooks, Slack, Google Sheets, Zapier, Make, and Prolific integrations.
Account and billing
Manage your subscription, invoices, and team seats.
Troubleshooting
Common problems and quick fixes to get you back on track.
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is an AI-powered survey and research platform that turns traditional surveys into adaptive conversations. Describe your research goal and get a complete survey draft, conduct AI-moderated interviews with dynamic follow-ups, detect low-quality responses, and produce insights automatically. It's fast, flexible, and scalable across qualitative and quantitative research.
How do I create my first survey?
Sign up, then choose how to build: describe your research goal and let AI generate a survey, pick a template, or start from scratch. Add question types, set logic, preview, and share.
Can the AI generate a survey from a prompt?
Yes. Describe your research goal in plain language and QuestionPunk drafts a complete survey with appropriate question types, ordering, and AI follow-up logic. You can then customize before publishing.
What question types are available?
QuestionPunk supports 50+ question types: opinion scale, slider, slider matrix, rating, multiple choice, yes/no, dropdown, ranking, matrix, constant sum, distribution builder, numeric, NPS, emoji scale, max diff, conjoint analysis, van Westendorp (price sensitivity), vignette experiment, list experiment, AI interview (text and audio), usability test, AI question, AI image generation, concept test (multi-phase AI-powered concept testing), concept label, long text, short text, email, phone, date, address, website, audio/video recording, photo response, file upload, signature, heatmap click, text highlight, design evaluation, card sorting, payment, contact form, consent, verification blocks (LinkedIn, Google, email, phone), and flow-control blocks like chat message, conversation reset, button, page breaks, sections, randomizer, and A/B conditions. Sections also support repeat-from-data (stimulus testing) and carry-forward between questions.
How do AI interviews work?
AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (choose from Anthropic Claude, OpenAI, Google Gemini, and other providers), and question mode (fixed count, AI decides when to stop, or time-based). Audio interviews are also supported for voice-based conversations.
Can I test my survey before launching?
Yes. Use synthetic testing to create AI personas and run them through your survey. This helps catch issues with question flow, logic, and wording before real respondents see it.
How many languages are supported?
QuestionPunk supports 140+ languages. Add languages from the survey editor, auto-translate questions, and share language-specific links. AI interviews also adapt to the respondent's language automatically.
How can I share my survey?
Share via a direct link (with optional custom slug), embed on your website (iframe or script), distribute through Prolific for research panels, generate a QR code for physical distribution, or set up respondent incentives to reward completions with gift cards.
Can I export survey results?
Yes. Export response data as CSV (standard or expanded layout) or Excel (XLSX), export the survey structure as PDF or Word, and generate a PowerPoint (PPTX) report with charts, themes, and AI summaries. The AI-generated narrative report can also be exported as PDF, Word, or Excel. Filter by suspicious level, response type, language, or date range before exporting.
Does QuestionPunk detect fraudulent responses?
Yes. Every response is automatically classified with a suspicious level (low/medium/high) based on attention checks, response timing, and behavioral signals. You can filter flagged responses in the Results tab.
What are the pricing plans?
Basic (Free): 20 responses/month, $3.00 in AI credits, 20 daily AI chat edits. Business ($50/month or $500/year): 5,000 responses/month, $25.00 in AI credits, 100 daily AI chat edits, and priority support. Enterprise (Custom): unlimited surveys, unlimited responses, custom AI credits, branding removal, dedicated Slack channel, and custom domain. Additional AI credits can be purchased at any time.
Can I manage respondent panels in QuestionPunk?
Yes. The Audiences page lets you create named audiences, add real respondents (with email, phone, and notes) or synthetic personas, and track participation across surveys. Use audiences to organize recruitment panels and reuse personas for testing.
Can I tag and annotate individual responses?
Yes. Respondent codes let you assign colored labels to responses for categorization and filtering. Codes are survey-scoped and can be included in CSV and XLSX exports. You can also add internal comments to any respondent, visible to your team with timestamps and attribution.
Does QuestionPunk have an API?
Yes. Generate API keys from Settings > Developer to access surveys, responses, and other resources programmatically. You can also register webhook endpoints to receive real-time notifications when events occur. Integrations with Slack, Google Sheets, Zapier (7,000+ apps), and Make (1,500+ apps) are available from Settings > Integrations.
Does QuestionPunk offer training or courses?
Yes. QuestionPunk University offers three free interactive courses: Survey Design Sprint, AI for Customer Research, and Agentic AI for Research. Each course teaches through hands-on challenges — fixing real survey mistakes, designing research flows, and building AI interview guides. Open Learn from the sidebar to get started.
Can I track ad conversions from my survey?
Yes. Add tracking pixels from 10 ad platforms (Meta, Google Ads, GA4, TikTok, Reddit, LinkedIn, X, Snapchat, Pinterest, Microsoft Ads) in survey settings. Bind survey lifecycle events like view, start, and complete to conversion events on each platform.
How long does support take to reply?
We reply within 24 hours, often much sooner. Include key details in your message to help us assist you faster.