Measure patient portal usability and satisfaction: navigation, records access, and messaging. Ready-to-use, customizable survey to improve digital health UX.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Sample Survey Items
Q1
Multiple Choice
What device did you primarily use to access your patient portal in the last 3 months?
Smartphone app
Smartphone web browser
Tablet
Laptop/desktop
I did not use the portal in the last 3 months
Q2
Multiple Choice
How often did you use the portal in the last 3 months?
Never
Once
2-3 times
About monthly
About weekly or more
Q3
Matrix
Thinking of your most recent portal use in the last 3 months, how easy was it to find each area?
Rows
Very hard
Hard
Neither
Easy
Very easy
Not applicable
Appointments
•
•
•
•
•
•
Test results
•
•
•
•
•
•
Billing and payments
•
•
•
•
•
•
Messages
•
•
•
•
•
•
Insurance/coverage
•
•
•
•
•
•
Q4
Opinion Scale
Overall, how easy was it to find what you needed on the portal in the last 3 months?
Range: 1 – 10
Min: Very difficultMid: NeutralMax: Very easy
Q5
Multiple Choice
When you viewed your health records online in the last 3 months, how complete did they appear?
Very complete
Mostly complete
Some information was missing
Many details were missing
Not sure
Not applicable (did not view records)
Q6
Multiple Choice
During your most recent visit in the last 3 months, how satisfied were you with how quickly records loaded?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
Not applicable (did not view records)
Q7
Multiple Choice
In the last 3 months, were you able to download or print your records?
Did not try
Yes, easily
Yes, but it was difficult
No
Q8
Multiple Choice
In the last 3 months, how satisfied were you with secure message response time from your care team?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
Not applicable (did not send messages)
Q9
Multiple Choice
In the last 3 months, what topics did you send secure messages about? Select up to 3.
Medication question
Test results clarification
Appointment scheduling
Billing question
Care instructions or follow-up
Referral or forms
Other
Q10
Opinion Scale
How likely are you to recommend using this patient portal to a friend or family member?
Range: 1 – 10
Min: Very unlikelyMid: NeutralMax: Very likely
Q11
Ranking
Please rank these potential improvements from most to least important to you.
Drag to order (top = most important)
Faster loading and performance
Clearer labels and instructions
Easier login and password reset
More complete records and notes
Quicker message responses
Better mobile experience
Q12
Dropdown
What is your age?
18-24
25-34
35-44
45-54
55-64
65-74
75+
Prefer not to say
Q13
Multiple Choice
How do you describe your gender?
Woman
Man
Non-binary
Prefer not to say
Q14
Dropdown
Where do you live?
United States/Canada
United Kingdom/Ireland
European Union (non-UK)
Asia-Pacific
Latin America/Caribbean
Middle East/Africa
Other
Prefer not to say
Q15
Multiple Choice
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Unemployed
Retired
Student
Homemaker/caregiver
Unable to work
Prefer not to say
Q16
Multiple Choice
Attention check: To confirm you are paying attention, please select "No" for this question.
Yes
No
Q17
Long Text
Anything else you want us to know about your portal experience?
Max 600 chars
Q18
AI Interview
AI Interview: 2 Follow-up Questions on Your Portal Experience
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q19
Chat Message
Thanks for your time—your feedback helps improve the patient portal.
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