What device did you primarily use to access your patient portal in the last 3 months?
- Smartphone app
- Smartphone web browser
- Tablet
- Laptop/desktop
- I did not use the portal in the last 3 months
How often did you use the portal in the last 3 months?
- Never
- Once
- 2-3 times
- About monthly
- About weekly or more
Thinking of your most recent portal use in the last 3 months, how easy was it to find each area?
Overall, how easy was it to find what you needed on the portal in the last 3 months?
When you viewed your health records online in the last 3 months, how complete did they appear?
- Very complete
- Mostly complete
- Some information was missing
- Many details were missing
- Not sure
- Not applicable (did not view records)
During your most recent visit in the last 3 months, how satisfied were you with how quickly records loaded?
- Very satisfied
- Somewhat satisfied
- Neither satisfied nor dissatisfied
- Somewhat dissatisfied
- Very dissatisfied
- Not applicable (did not view records)
In the last 3 months, were you able to download or print your records?
- Did not try
- Yes, easily
- Yes, but it was difficult
- No
In the last 3 months, how satisfied were you with secure message response time from your care team?
- Very satisfied
- Somewhat satisfied
- Neither satisfied nor dissatisfied
- Somewhat dissatisfied
- Very dissatisfied
- Not applicable (did not send messages)
In the last 3 months, what topics did you send secure messages about? Select up to 3.
- Medication question
- Test results clarification
- Appointment scheduling
- Billing question
- Care instructions or follow-up
- Referral or forms
- Other
How likely are you to recommend using this patient portal to a friend or family member?
Please rank these potential improvements from most to least important to you.
How do you describe your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
What is your current employment status?
- Employed full-time
- Employed part-time
- Self-employed
- Unemployed
- Retired
- Student
- Homemaker/caregiver
- Unable to work
- Prefer not to say
Attention check: To confirm you are paying attention, please select "No" for this question.
Anything else you want us to know about your portal experience?
Max 600 chars
AI Interview: 2 Follow-up Questions on Your Portal Experience
Thanks for your time—your feedback helps improve the patient portal.