Collect insights on quote requests, payment methods, and post-purchase workflows to optimize checkout, billing, and order management to boost B2B ecommerce CX.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
22
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Multiple Choice
About how many online purchases have you made in the past 3 months?
0 purchases
1–2
3–5
6–10
11+ purchases
Q2
Numeric
About how much do you typically spend per online order? (past 3 months, local currency)
Accepts a numeric value
Whole numbers only
Q3
Multiple Choice
In the past 6 months, did you request an online quote or custom price before purchasing?
Yes
No
Not sure
Q4
Multiple Choice
Where did you request that quote? Select all that apply.
On‑site quote tool/form
Live chat with an agent
Email
Phone call
Marketplace messaging (e.g., Etsy, eBay)
Social/DM (e.g., Instagram, WhatsApp)
Q5
Opinion Scale
How would you rate the speed of receiving the quote?
Range: 1 – 10
Min: Very slowMid: AverageMax: Very fast
Q6
Constant Sum
Allocate 100 points across what matters most when requesting a quote. (Total must equal 100.)
Total must equal 100
Min per option: 0Whole numbers only
Q7
Multiple Choice
Which billing/payment methods do you prefer to use online? Select up to 3.
In the past 3 months, how often have you experienced the following during checkout?
Rows
Never
Rarely
Sometimes
Often
Very often
Seeing total cost (incl. shipping/tax) before paying
•
•
•
•
•
Preferred payment method not available
•
•
•
•
•
Entering billing details is time‑consuming
•
•
•
•
•
Promo/discount codes not working
•
•
•
•
•
Confusing VAT/tax handling
•
•
•
•
•
Invoice/receipt hard to obtain or download
•
•
•
•
•
Q10
Multiple Choice
How do you prefer to receive receipts or invoices?
Email
Download right after checkout
In my account dashboard
Text/SMS
Messaging app (e.g., WhatsApp)
I don't need receipts/invoices
Q11
Ranking
Rank these post‑purchase tasks by importance to you (1 = most important).
Drag to order (top = most important)
Track shipment status
Start a return or exchange
Contact customer support
Reorder the same item
Download invoice/receipt
Q12
Multiple Choice
In the past 12 months, have you returned or exchanged an online purchase?
Yes
No
Not sure
Q13
Opinion Scale
How satisfied were you with your most recent online return/exchange?
Range: 1 – 10
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q14
Dropdown
What is your age?
Under 18
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q15
Multiple Choice
Which of the following best describes your gender?
Man
Woman
Non-binary / gender diverse
Prefer not to say
Q16
Dropdown
Where do you currently live?
United States
Canada
United Kingdom
European Union
India
Australia/New Zealand
Other
Q17
Multiple Choice
What is the highest level of education you have completed?
Less than high school
High school or equivalent
Some college/technical training
Bachelor’s degree
Postgraduate degree
Prefer not to say
Q18
Multiple Choice
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Student
Homemaker/caregiver
Unemployed
Retired
Prefer not to say
Q19
Chat Message
Welcome! This short survey asks about your online purchasing, quotes, billing, and post‑purchase workflows. It takes about 5–7 minutes.
Q20
Long Text
What is one improvement you’d like to see for online quotes, billing, or post‑purchase workflows?
Max 600 chars
Q21
AI Interview
AI Interview: 2 Follow-up Questions on your e‑commerce quotes, billing, and workflow preferences
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q22
Chat Message
Thanks for your time—your feedback will help improve online quotes, billing, and post‑purchase workflows.
Frequently Asked Questions
What is QuestionPunk?
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Can I export survey results?
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