Overall, how satisfied are you with your most recent shopping experience?
When was your most recent order placed?
Thinking about ordering, how easy or difficult were the following?
During checkout, did you encounter any issues? Select all that apply (choose “No issues” only if none).
- Payment declined
- Promo code didn’t work
- Site errors or crashes
- Unexpected fees at checkout
- No issues
Did you use a promo code or discount on that order?
Has your most recent order been delivered?
- Yes, all items delivered
- Yes, some items delivered (partial)
- No, still in transit
How clear were the tracking updates for this order?
How was the delivery speed compared with your expectations?
How accurate was the estimated delivery date you were shown?
What was the condition of the package on arrival?
- Excellent
- Good
- Fair
- Poor
- Damaged
Where was your order delivered?
- Doorstep/porch
- Mailbox/parcel locker
- Pick-up point
- Concierge/front desk
- In-person handoff
- Other
How would you rate the quality of the items you received?
Did you experience any product issues? Select all that apply.
- No issues
- Damaged item
- Wrong item received
- Quality below expectations
- Missing parts/accessories
- Other
If you had an issue, how was it resolved?
- Resolved with customer support
- Resolved on my own
- Received a refund or replacement
- Still unresolved
Please rank these improvements by importance to you (1 = most important).
How likely are you to purchase from us again in the next 3 months?
Attention check: To confirm you’re paying attention, please select “I agree.”
Which best describes your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
Country/region where you live
Max 100 chars
What is your highest level of education?
- Some high school or less
- High school or equivalent
- Some college/Associate
- Bachelor’s degree
- Graduate/Postgraduate
- Prefer not to say
What is your current employment status?
- Employed full-time
- Employed part-time
- Self-employed
- Student
- Homemaker/Caregiver
- Retired
- Not currently working
- Prefer not to say
What’s one thing we could do to improve your next experience?
Max 600 chars
AI Interview: 2 Follow-up Questions on your purchase experience
Thank you for your time—your feedback helps us improve!