Measures customer satisfaction across the full post-purchase journey — checkout, shipping, delivery, and product quality — to identify friction points and drive retention improvements.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
24
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Thank you for agreeing to share your feedback. This short survey asks about your most recent shopping experience with us, covering checkout, delivery, and product quality.
There are no right or wrong answers — we're interested in your honest opinions. Your responses are confidential and will be reported in aggregate to help us improve our service.
Participation is voluntary and you may stop at any time. The survey takes approximately 5–7 minutes.
Q2
Dropdown
When was your most recent order placed?
Within the last 7 days
8–14 days ago
15–30 days ago
31–60 days ago
More than 60 days ago
Q3
Opinion Scale
Overall, how satisfied are you with your most recent shopping experience?
Range: 1 – 7
Min: Not at all satisfiedMid: NeutralMax: Extremely satisfied
Q4
Opinion Scale
How easy or difficult was it to find the products you were looking for?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q5
Opinion Scale
How easy or difficult was it to navigate the website or app?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q6
Opinion Scale
How easy or difficult was it to complete the checkout process?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q7
Multiple Choice
During checkout, did you encounter any issues? Select all that apply.
Payment declined or failed
Promo code didn't work
Site errors or crashes
Unexpected fees or charges
Confusing payment options
Other (please specify)
No issues
Q8
Multiple Choice
Has your most recent order been delivered?
Yes, all items delivered
Yes, some items delivered (partial)
No, still in transit
Q9
Opinion Scale
How clear were the tracking updates for this order?
Range: 1 – 5
Min: Not at all clearMid: NeutralMax: Extremely clear
Q10
Opinion Scale
How was the delivery speed compared with your expectations?
Range: 1 – 7
Min: Much slower than expectedMid: NeutralMax: Much faster than expected
Q11
Opinion Scale
How accurate was the estimated delivery date you were given?
Range: 1 – 5
Min: Not at all accurateMid: NeutralMax: Extremely accurate
Q12
Opinion Scale
What was the condition of the package when it arrived?
Range: 1 – 5
Min: Very poorMid: NeutralMax: Excellent
Q13
Opinion Scale
How would you rate the overall quality of the item(s) you received?
Range: 1 – 5
Min: Very poorMid: NeutralMax: Excellent
Q14
Multiple Choice
Did you experience any product issues? Select all that apply.
No issues
Damaged item
Wrong item received
Quality below expectations
Missing parts or accessories
Other (please specify)
Q15
Multiple Choice
How was your product issue resolved?
Resolved with customer support
Resolved on my own (e.g., self-service return)
Received a refund or replacement
Still unresolved
Have not yet contacted support
Other (please specify)
Q16
Multiple Choice
Which of the following improvements matter most to you? Please select up to 3.
Lower shipping costs
Faster delivery
More accurate delivery estimates
Better packaging quality
Clearer product descriptions and photos
Smoother checkout process
More responsive customer support
Q17
Opinion Scale
How likely are you to purchase from us again in the next 3 months?
Range: 1 – 7
Min: Very unlikelyMid: NeutralMax: Very likely
Q18
Opinion Scale
How likely are you to recommend us to a friend or colleague?
Range: 0 – 10
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q19
Long Text
Based on your responses, is there anything else you'd like to share about your recent shopping experience?
Max chars
Q20
AI Interview
We'd like to learn a bit more about your experience. Our AI assistant will ask a couple of follow-up questions based on your responses.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q21
Dropdown
What is your age group?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q22
Multiple Choice
Which best describes your gender?
Woman
Man
Non-binary
Prefer not to say
Q23
Dropdown
In which country or region do you currently live?
United States
Canada
United Kingdom
Australia
Germany
France
Other (please specify)
Q24
Chat Message
Thank you for taking the time to share your feedback — your responses will help us improve our products and service.
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is an AI-powered survey and research platform that turns traditional surveys into adaptive conversations. Describe your research goal and get a complete survey draft, conduct AI-moderated interviews with dynamic follow-ups, detect low-quality responses, and produce insights automatically. It's fast, flexible, and scalable across qualitative and quantitative research.
How do I create my first survey?
Sign up, then choose how to build: describe your research goal and let AI generate a survey, pick a template, or start from scratch. Add question types, set logic, preview, and share.
Can the AI generate a survey from a prompt?
Yes. Describe your research goal in plain language and QuestionPunk drafts a complete survey with appropriate question types, ordering, and AI follow-up logic. You can then customize before publishing.
What question types are available?
QuestionPunk supports a wide range of question types: opinion scale, rating, multiple choice, dropdown, ranking, matrix, constant sum, AI interview (text and audio), long text, short text, email, phone, date, address, website, numeric, audio/video recording, contact form, chat message, conversation reset, button, page breaks, and more.
How do AI interviews work?
AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
Can I test my survey before launching?
Yes. Use synthetic testing to create AI personas and run them through your survey. This helps catch issues with question flow, logic, and wording before real respondents see it.
How many languages are supported?
QuestionPunk supports 142+ languages. Add languages from the survey editor, auto-translate questions, and share language-specific links. AI interviews also adapt to the respondent's language automatically.
How can I share my survey?
Share via a direct link (with optional custom slug), embed on your website (iframe or script), distribute through Prolific for research panels, or generate a QR code for physical distribution.
Can I export survey results?
Yes. Export as CSV (flat or wide layout), Excel (XLSX), or export the survey structure as PDF/Word. Filter by suspicious level, response type, language, or date range before exporting.
Does QuestionPunk detect fraudulent responses?
Yes. Every response is automatically classified with a suspicious level (low/medium/high) based on attention checks, response timing, and behavioral signals. You can filter flagged responses in the Responses tab.
What are the pricing plans?
Basic (Free): 20 responses/month. Business ($50/month or $500/year): 5,000 responses/month with priority support. Enterprise (Custom): unlimited responses, remove branding, custom domain, and dedicated support.
How long does support take to reply?
We reply within 24 hours, often much sooner. Include key details in your message to help us assist you faster.