Q01
Long Text
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E-Commerce Post-Purchase Experience Survey
Measures customer satisfaction across the full post-purchase journey — checkout, shipping, delivery, and product quality — to identify friction points and drive retention improvements.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
24 questions · ~4 min
Q02
Long Text
When was your most recent order placed?
Q03
Long Text
How easy or difficult was it to find the products you were looking for?
Q04
Multiple Choice
Has your most recent order been delivered?
Q05
Long Text
How would you rate the overall quality of the item(s) you received?
Q06
Multiple Choice
Which of the following improvements matter most to you? Please select up to 3.
Q07
Long Text
Based on your responses, is there anything else you'd like to share about your recent shopping experience?
Q08
Long Text
What is your age group?
Q09
Long Text
Thank you for taking the time to share your feedback — your responses will help us improve our products and service.
Q10
Long Text
Overall, how satisfied are you with your most recent shopping experience?
Q11
Long Text
How easy or difficult was it to navigate the website or app?
Q12
Long Text
How clear were the tracking updates for this order?
Q13
Multiple Choice
Did you experience any product issues? Select all that apply.
Q14
Long Text
How likely are you to purchase from us again in the next 3 months?
Q15
AI Interview
We'd like to learn a bit more about your experience. Our AI assistant will ask a couple of follow-up questions based on your responses.
Q16
Multiple Choice
Which best describes your gender?
Q17
Long Text
How easy or difficult was it to complete the checkout process?
Q18
Long Text
How was the delivery speed compared with your expectations?
Q19
Multiple Choice
How was your product issue resolved?
Q20
Long Text
How likely are you to recommend us to a friend or colleague?
Q21
Long Text
In which country or region do you currently live?
Q22
Multiple Choice
During checkout, did you encounter any issues? Select all that apply.
Q23
Long Text
How accurate was the estimated delivery date you were given?
Q24
Long Text
What was the condition of the package when it arrived?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.