Overall, how satisfied are you with your most recent shopping experience?
Scale: 10 (star)
Min: Very dissatisfiedMax: Very satisfied
When was your most recent order placed?
- Within the last 7 days
- 8–14 days ago
- 15–30 days ago
- 31–60 days ago
- More than 60 days ago
Thinking about ordering, how easy or difficult were the following?
| Rows | Very difficult | Difficult | Neutral | Easy | Very easy |
|---|
| Finding products | • | • | • | • | • |
| Clarity of product information | • | • | • | • | • |
| Price transparency | • | • | • | • | • |
| Checkout speed | • | • | • | • | • |
| Available payment options | • | • | • | • | • |
During checkout, did you encounter any issues? Select all that apply (choose “No issues” only if none).
- Payment declined
- Promo code didn’t work
- Site errors or crashes
- Unexpected fees at checkout
- No issues
Did you use a promo code or discount on that order?
Has your most recent order been delivered?
- Yes, all items delivered
- Yes, some items delivered (partial)
- No, still in transit
How clear were the tracking updates for this order?
Range: 1 – 10
Min: Not clearMax: Very clear
How was the delivery speed compared with your expectations?
Range: 1 – 10
Min: Much slowerMax: Much faster
How accurate was the estimated delivery date you were shown?
Scale: 10 (star)
Min: Not accurateMax: Very accurate
What was the condition of the package on arrival?
- Excellent
- Good
- Fair
- Poor
- Damaged
Where was your order delivered?
- Doorstep/porch
- Mailbox/parcel locker
- Pick-up point
- Concierge/front desk
- In-person handoff
- Other
How would you rate the quality of the items you received?
Range: 1 – 10
Min: Very poorMax: Excellent
Did you experience any product issues? Select all that apply.
- No issues
- Damaged item
- Wrong item received
- Quality below expectations
- Missing parts/accessories
- Other
If you had an issue, how was it resolved?
- Resolved with customer support
- Resolved on my own
- Received a refund or replacement
- Still unresolved
Please rank these improvements by importance to you (1 = most important).
Drag to order (top = most important)
- Lower shipping costs
- Faster delivery
- More accurate delivery dates
- Better packaging quality
- Clearer product descriptions/photos
- Smoother checkout
- More responsive customer support
How likely are you to purchase from us again in the next 3 months?
Range: 1 – 10
Min: Very unlikelyMax: Very likely
Attention check: To confirm you’re paying attention, please select “I agree.”
What is your age group?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
Which best describes your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
Country/region where you live
Max 100 chars
What is your highest level of education?
- Some high school or less
- High school or equivalent
- Some college/Associate
- Bachelor’s degree
- Graduate/Postgraduate
- Prefer not to say
What is your current employment status?
- Employed full-time
- Employed part-time
- Self-employed
- Student
- Homemaker/Caregiver
- Retired
- Not currently working
- Prefer not to say
What’s one thing we could do to improve your next experience?
Max 600 chars
AI Interview: 2 Follow-up Questions on your purchase experience
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast Thank you for your time—your feedback helps us improve!