Measures citizen satisfaction with online government services across usability, accessibility, transparency, and support preferences. Designed for public-sector agencies seeking actionable feedback to improve digital service delivery.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
24
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to this survey about your experience with online government and public services.
This survey takes approximately 7–9 minutes to complete. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions.
All responses are confidential and will be reported only in aggregate. Your feedback will be used to improve online public services.
By continuing, you consent to participate in this research.
Q2
Multiple Choice
Have you used any online government or public service in the past 3 months?
Yes
No
Q3
Dropdown
Approximately how many different online public services did you use in the past 3 months?
1
2–3
4–5
6–10
More than 10
Q4
Multiple Choice
Which types of online public services did you use in the past 3 months? Select all that apply.
Paying taxes or fees
Applying for permits or licenses
Accessing benefits or social services
Reporting an issue (e.g., pothole, noise complaint)
Booking appointments
Searching for official information or records
Other
None of the above
Q5
Opinion Scale
Overall, how easy or difficult was it to use these online services?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q6
Opinion Scale
How often were you able to complete your task on the first try?
Range: 1 – 7
Min: NeverMid: NeutralMax: Always
Q7
Opinion Scale
The instructions and guidance provided were clear and easy to follow.
Which, if any, accessibility barriers did you encounter while using these services? Select all that apply.
Small text or low contrast
Difficult to navigate with keyboard only
Issues with screen reader compatibility
Missing captions or transcripts
Forms incompatible with assistive technologies
Complex or unclear language
Short session timeouts or time limits
Other
None — I did not encounter any barriers
Q11
Opinion Scale
Overall, how would you rate the accessibility of these online services?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q12
Opinion Scale
How transparent were these services about how your information is used, any applicable fees, and how decisions are made?
Range: 1 – 7
Min: Not at all transparentMid: NeutralMax: Extremely transparent
Q13
Opinion Scale
How much do you trust that your personal data is handled securely by these online services?
Range: 1 – 7
Min: No trust at allMid: NeutralMax: Complete trust
Q14
Ranking
When you need help with an online public service, rank your top 3 preferred support channels.
Drag to order (top = most important)
Phone support
Live chat with an agent
Email support
In-person help desk
Help articles / FAQs
Automated chatbot
Q15
Ranking
Rank the following aspects of online public services by how important they are to you (1 = most important).
Drag to order (top = most important)
Ease of use
Clear instructions and language
Fast processing times
Ability to track application status
Data privacy and security
Accessibility for all users
Availability of human support
Q16
Long Text
What is one improvement that would most help you complete tasks on online public services?
Max chars
Q17
AI Interview
We'd like to explore your experience in a bit more detail. An AI moderator will ask a few brief follow-up questions about your use of online public services.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q18
Long Text
Based on your responses in this survey, is there anything else you would like to share about your experience with online public services?
Max chars
Q19
Dropdown
What is your age group?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q20
Multiple Choice
Which of the following best describes your gender?
Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say
Q21
Dropdown
Which country or region do you currently live in?
United States
United Kingdom
Canada
Australia
European Union (other)
Other
Prefer not to say
Q22
Dropdown
What is the highest level of education you have completed?
Less than high school
High school diploma or GED
Some college or trade school
Bachelor's degree
Graduate or professional degree
Prefer not to say
Q23
Multiple Choice
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Unemployed and seeking work
Unemployed and not seeking work
Student
Retired
Unable to work
Prefer not to say
Q24
Chat Message
Thank you for your time — your feedback will help improve online public services for everyone.
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is an AI-powered survey and research platform that turns traditional surveys into adaptive conversations. Describe your research goal and get a complete survey draft, conduct AI-moderated interviews with dynamic follow-ups, detect low-quality responses, and produce insights automatically. It's fast, flexible, and scalable across qualitative and quantitative research.
How do I create my first survey?
Sign up, then choose how to build: describe your research goal and let AI generate a survey, pick a template, or start from scratch. Add question types, set logic, preview, and share.
Can the AI generate a survey from a prompt?
Yes. Describe your research goal in plain language and QuestionPunk drafts a complete survey with appropriate question types, ordering, and AI follow-up logic. You can then customize before publishing.
What question types are available?
QuestionPunk supports a wide range of question types: opinion scale, rating, multiple choice, dropdown, ranking, matrix, constant sum, AI interview (text and audio), long text, short text, email, phone, date, address, website, numeric, audio/video recording, contact form, chat message, conversation reset, button, page breaks, and more.
How do AI interviews work?
AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
Can I test my survey before launching?
Yes. Use synthetic testing to create AI personas and run them through your survey. This helps catch issues with question flow, logic, and wording before real respondents see it.
How many languages are supported?
QuestionPunk supports 142+ languages. Add languages from the survey editor, auto-translate questions, and share language-specific links. AI interviews also adapt to the respondent's language automatically.
How can I share my survey?
Share via a direct link (with optional custom slug), embed on your website (iframe or script), distribute through Prolific for research panels, or generate a QR code for physical distribution.
Can I export survey results?
Yes. Export as CSV (flat or wide layout), Excel (XLSX), or export the survey structure as PDF/Word. Filter by suspicious level, response type, language, or date range before exporting.
Does QuestionPunk detect fraudulent responses?
Yes. Every response is automatically classified with a suspicious level (low/medium/high) based on attention checks, response timing, and behavioral signals. You can filter flagged responses in the Responses tab.
What are the pricing plans?
Basic (Free): 20 responses/month. Business ($50/month or $500/year): 5,000 responses/month with priority support. Enterprise (Custom): unlimited responses, remove branding, custom domain, and dedicated support.
How long does support take to reply?
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