Q01
Long Text
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E-Government Services Usability & Accessibility Survey
Measures citizen satisfaction with online government services across usability, accessibility, transparency, and support preferences. Designed for public-sector agencies seeking actionable feedback to improve digital service delivery.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
24 questions · ~4 min
Q02
Multiple Choice
Have you used any online government or public service in the past 3 months?
Q03
Long Text
Overall, how easy or difficult was it to use these online services?
Q04
Multiple Choice
Which, if any, accessibility barriers did you encounter while using these services? Select all that apply.
Q05
Long Text
How transparent were these services about how your information is used, any applicable fees, and how decisions are made?
Q06
Long Text
When you need help with an online public service, rank your top 3 preferred support channels.
Q07
Long Text
What is one improvement that would most help you complete tasks on online public services?
Q08
Long Text
What is your age group?
Q09
Long Text
Thank you for your time — your feedback will help improve online public services for everyone.
Q10
Long Text
Approximately how many different online public services did you use in the past 3 months?
Q11
Long Text
How often were you able to complete your task on the first try?
Q12
Long Text
Overall, how would you rate the accessibility of these online services?
Q13
Long Text
How much do you trust that your personal data is handled securely by these online services?
Q14
Long Text
Rank the following aspects of online public services by how important they are to you (1 = most important).
Q15
AI Interview
We'd like to explore your experience in a bit more detail. An AI moderator will ask a few brief follow-up questions about your use of online public services.
Q16
Multiple Choice
Which of the following best describes your gender?
Q17
Multiple Choice
Which types of online public services did you use in the past 3 months? Select all that apply.
Q18
Long Text
The instructions and guidance provided were clear and easy to follow.
Q19
Long Text
Based on your responses in this survey, is there anything else you would like to share about your experience with online public services?
Q20
Long Text
Which country or region do you currently live in?
Q21
Long Text
I was able to find the information or service I needed without difficulty.
Q22
Long Text
What is the highest level of education you have completed?
Q23
Long Text
The steps required to complete my task were logical and easy to follow.
Q24
Multiple Choice
What is your current employment status?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.