Online Government Services Usability Survey Template
Collect citizen feedback on online government services. Measure satisfaction and usability to improve accessibility and transparency. Launch in minutes.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
20
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Numeric
In the past 3 months, how many different online public services did you use?
Accepts a numeric value
Whole numbers only
Q2
Multiple Choice
Which types of online public services did you use in that period? Select all that apply.
Paying taxes or fees
Applying for permits or licenses
Accessing benefits or services
Reporting an issue (e.g., pothole, noise)
Booking appointments
Searching for official information or records
Other
Q3
Opinion Scale
Overall, how easy was it to use these online services?
Range: 1 – 10
Min: Very difficultMid: NeutralMax: Very easy
Q4
Rating
How often did you complete tasks on your first try?
Scale: 11 (star)
Min: NeverMax: Always
Q5
Matrix
Please rate your agreement with each statement about the online services you used in the past 3 months.
Rows
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
The steps to complete tasks were clear
•
•
•
•
•
Eligibility rules were easy to understand
•
•
•
•
•
Processing times were communicated up front
•
•
•
•
•
I understood what data was collected and why
•
•
•
•
•
I could check the status of my request
•
•
•
•
•
Q6
Multiple Choice
Which, if any, accessibility barriers did you encounter? Select all that apply.
Small text or low contrast
Difficult to navigate with keyboard only
Issues with screen reader compatibility
Missing captions or transcripts
Forms incompatible with assistive technologies
Complex or unclear language
Short session timeouts or time limits
Other
Q7
Rating
Overall, how would you rate the accessibility of these services?
Scale: 11 (star)
Min: Very poorMax: Excellent
Q8
Opinion Scale
How transparent were the services about decisions, fees, and data use?
Range: 1 – 10
Min: Not transparentMid: NeutralMax: Highly transparent
Q9
Opinion Scale
Attention check: To confirm you're paying attention, please select 'Neither agree nor disagree' for this item.
Range: 1 – 10
Min: Strongly disagreeMid: Neither agree nor disagreeMax: Strongly agree
Q10
Ranking
Rank your preferred support channels when you need help (1 = top choice).
Drag to order (top = most important)
Phone support
Live chat with an agent
Email support
In-person help desk
Help articles / FAQs
Automated chatbot
Q11
Constant Sum
Allocate 100 points across the aspects that matter most to you in online services.
Total must equal 100
Ease of use
Clear instructions and language
Fast processing
Ability to track status
Data privacy and security
Accessibility
Human support availability
Min per option: 0Whole numbers only
Q12
Long Text
What is one improvement that would most help you complete tasks online?
Max 600 chars
Q13
Dropdown
What is your age group?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q14
Multiple Choice
Which of the following best describes your gender?
Woman
Man
Non-binary
Prefer not to say
Q15
Short Text
Which country or region do you currently live in?
Max 100 chars
Q16
Dropdown
What is the highest level of education you have completed?
Less than high school
High school diploma or GED
Some college or trade school
Bachelor’s degree
Graduate or professional degree
Prefer not to say
Q17
Multiple Choice
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Unemployed and seeking work
Unemployed and not seeking work
Student
Retired
Unable to work
Prefer not to say
Q18
Long Text
Is there anything else you would like to share about your experience with online public services?
Max 600 chars
Q19
AI Interview
AI Interview: 2 Follow-up Questions on Online Public Services Usability
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q20
Chat Message
Thank you for your time—your feedback will help improve online public services.
Frequently Asked Questions
What is QuestionPunk?
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