In the past 3 months, how many different online public services did you use?
Which types of online public services did you use in that period? Select all that apply.
- Paying taxes or fees
- Applying for permits or licenses
- Accessing benefits or services
- Reporting an issue (e.g., pothole, noise)
- Booking appointments
- Searching for official information or records
- Other
Overall, how easy was it to use these online services?
How often did you complete tasks on your first try?
Please rate your agreement with each statement about the online services you used in the past 3 months.
Which, if any, accessibility barriers did you encounter? Select all that apply.
- Small text or low contrast
- Difficult to navigate with keyboard only
- Issues with screen reader compatibility
- Missing captions or transcripts
- Forms incompatible with assistive technologies
- Complex or unclear language
- Short session timeouts or time limits
- Other
Overall, how would you rate the accessibility of these services?
How transparent were the services about decisions, fees, and data use?
Attention check: To confirm you're paying attention, please select 'Neither agree nor disagree' for this item.
Rank your preferred support channels when you need help (1 = top choice).
Allocate 100 points across the aspects that matter most to you in online services.
What is one improvement that would most help you complete tasks online?
Max 600 chars
Which of the following best describes your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
Which country or region do you currently live in?
Max 100 chars
What is the highest level of education you have completed?
What is your current employment status?
- Employed full-time
- Employed part-time
- Self-employed
- Unemployed and seeking work
- Unemployed and not seeking work
- Student
- Retired
- Unable to work
- Prefer not to say
Is there anything else you would like to share about your experience with online public services?
Max 600 chars
AI Interview: 2 Follow-up Questions on Online Public Services Usability
Thank you for your time—your feedback will help improve online public services.