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Account Deletion and Data Erasure UX Survey Template (GDPR)

Run this ready-to-use survey to audit account deletion and data erasure UX for GDPR/CCPA compliance. Measure clarity, friction, and trust. 6–8 minutes.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Multiple Choice
In the last 12 months, which types of services have you tried to delete or deactivate an account for? Select all that apply.
  • Social media/networking
  • Retail or e‑commerce
  • Banking or fintech
  • Productivity or cloud storage
  • Streaming/media
  • Gaming
  • Utilities or telecom
  • Health or fitness
  • Travel or hospitality
  • None of the above
Q2
Multiple Choice
When was your most recent attempt to delete or deactivate an account?
  • Within the last 7 days
  • Within the last 30 days
  • Within the last 3 months
  • Within the last 6 months
  • More than 6 months ago
  • I have never attempted this
Q3
Opinion Scale
In your most recent attempt, how easy was it to find where to start deleting or deactivating your account?
Range: 1 – 10
Min: Very hard to findMid: ModerateMax: Very easy to find
Q4
Multiple Choice
Where did you first look for or start the deletion/erasure process?
  • Account settings
  • Privacy or security settings
  • Help center or FAQ
  • Search engine result
  • Contacted support
  • Mobile app store settings (e.g., subscriptions)
  • Other
  • Not applicable—I have not attempted this
Q5
Matrix
For your most recent attempt, how clear was each of the following?
RowsVery unclearUnclearNeutralClearVery clear
Purpose of the deletion/erasure screen•••••
What would be deleted vs. kept•••••
How long data would be retained (if at all)•••••
Whether and how you could undo deletion•••••
Impact on linked/third‑party services•••••
Expected timeline to complete deletion•••••
Q6
Multiple Choice
Which options were available during the process? Select all that apply.
  • Permanent account deletion
  • Temporary deactivation
  • Download a copy of my data
  • Selectively delete certain data types
  • Manage third‑party connections
  • Request data erasure under privacy laws
  • None of these
  • Not sure
Q7
Rating
Overall, how complete did the deletion/erasure options feel compared with your expectations?
Scale: 11 (star)
Min: Much less complete than expectedMax: Much more complete than expected
Q8
Multiple Choice
Were you offered a period to reverse the deletion after submitting the request?
  • Yes—24–48 hours
  • Yes—up to 30 days
  • Yes—more than 30 days
  • No
  • Not sure
  • Not applicable
Q9
Multiple Choice
Which obstacles did you encounter, if any? Select all that apply.
  • Hard to find the option
  • Confusing or legalistic wording
  • Too many steps/confirmations
  • Had to contact support
  • Identity verification hurdles
  • Long waiting period before deletion
  • Persuasive prompts to keep the account (e.g., offers or repeated nudges)
  • I encountered no obstacles
Q10
Opinion Scale
How much effort did the overall process require?
Range: 1 – 10
Min: Very low effortMid: ModerateMax: Very high effort
Q11
Numeric
Approximately how many minutes did it take to submit your deletion/erasure request?
Accepts a numeric value
Whole numbers only
Q12
Multiple Choice
What confirmation did you receive after submitting the request?
  • Immediate on‑screen confirmation
  • Email confirmation
  • In‑app notification later
  • No confirmation
  • Not applicable—I did not submit a request
Q13
Rating
How much do you trust the service to fully erase your personal data as stated?
Scale: 11 (star)
Min: Do not trust at allMax: Trust completely
Q14
Long Text
If anything felt misleading or confusing, what was it? Please include any wording or steps that stood out.
Max 600 chars
Q15
Long Text
What would have made the deletion/erasure flow clearer or more complete?
Max 600 chars
Q16
Dropdown
What is your age group?
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q17
Multiple Choice
What is your gender?
  • Woman
  • Man
  • Non-binary
  • Prefer not to say
Q18
Dropdown
Where do you currently live?
  • Africa
  • Asia
  • Europe
  • North America
  • Oceania
  • South America
  • Prefer not to say
Q19
Dropdown
What is the highest level of education you have completed?
  • High school or less
  • Some college/associate
  • Bachelor’s degree
  • Master’s degree
  • Doctorate
  • Vocational/technical
  • Prefer not to say
Q20
Multiple Choice
What is your current employment status?
  • Full-time
  • Part-time
  • Self-employed
  • Student
  • Homemaker
  • Unemployed—looking
  • Unemployed—not looking
  • Retired
  • Prefer not to say
Q21
Opinion Scale
How comfortable are you managing account settings and privacy controls?
Range: 1 – 10
Min: Not at all comfortableMid: SomewhatMax: Very comfortable
Q22
Multiple Choice
Attention check: Please select “I am paying attention.”
  • I am paying attention
  • I am not paying attention
  • Prefer not to say
Q23
Long Text
Is there anything else you would like to share about account deletion or data erasure experiences?
Max 600 chars
Q24
AI Interview
AI Interview: 2 Follow-up Questions on Account Deletion and Data Erasure
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q25
Chat Message
Thank you for your time—your feedback will help improve clarity, control, and trust in these processes.

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