In the last 12 months, which types of services have you tried to delete or deactivate an account for? Select all that apply.
- Social media/networking
- Retail or e‑commerce
- Banking or fintech
- Productivity or cloud storage
- Streaming/media
- Gaming
- Utilities or telecom
- Health or fitness
- Travel or hospitality
- None of the above
When was your most recent attempt to delete or deactivate an account?
- Within the last 7 days
- Within the last 30 days
- Within the last 3 months
- Within the last 6 months
- More than 6 months ago
- I have never attempted this
In your most recent attempt, how easy was it to find where to start deleting or deactivating your account?
Where did you first look for or start the deletion/erasure process?
- Account settings
- Privacy or security settings
- Help center or FAQ
- Search engine result
- Contacted support
- Mobile app store settings (e.g., subscriptions)
- Other
- Not applicable—I have not attempted this
For your most recent attempt, how clear was each of the following?
Which options were available during the process? Select all that apply.
- Permanent account deletion
- Temporary deactivation
- Download a copy of my data
- Selectively delete certain data types
- Manage third‑party connections
- Request data erasure under privacy laws
- None of these
- Not sure
Overall, how complete did the deletion/erasure options feel compared with your expectations?
Were you offered a period to reverse the deletion after submitting the request?
- Yes—24–48 hours
- Yes—up to 30 days
- Yes—more than 30 days
- No
- Not sure
- Not applicable
Which obstacles did you encounter, if any? Select all that apply.
- Hard to find the option
- Confusing or legalistic wording
- Too many steps/confirmations
- Had to contact support
- Identity verification hurdles
- Long waiting period before deletion
- Persuasive prompts to keep the account (e.g., offers or repeated nudges)
- I encountered no obstacles
How much effort did the overall process require?
Approximately how many minutes did it take to submit your deletion/erasure request?
What confirmation did you receive after submitting the request?
- Immediate on‑screen confirmation
- Email confirmation
- In‑app notification later
- No confirmation
- Not applicable—I did not submit a request
How much do you trust the service to fully erase your personal data as stated?
If anything felt misleading or confusing, what was it? Please include any wording or steps that stood out.
Max 600 chars
What would have made the deletion/erasure flow clearer or more complete?
Max 600 chars
What is your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
Where do you currently live?
What is the highest level of education you have completed?
What is your current employment status?
- Full-time
- Part-time
- Self-employed
- Student
- Homemaker
- Unemployed—looking
- Unemployed—not looking
- Retired
- Prefer not to say
How comfortable are you managing account settings and privacy controls?
Attention check: Please select “I am paying attention.”
- I am paying attention
- I am not paying attention
- Prefer not to say
Is there anything else you would like to share about account deletion or data erasure experiences?
Max 600 chars
AI Interview: 2 Follow-up Questions on Account Deletion and Data Erasure
Thank you for your time—your feedback will help improve clarity, control, and trust in these processes.