Q01
Message
All templates
Account Deletion & Data Erasure UX Audit (GDPR/CCPA)
Evaluates the findability, clarity, effort, and trustworthiness of account deletion and data erasure flows. Designed for UX researchers and compliance teams auditing consumer-facing digital services against GDPR/CCPA standards.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
26 questions · ~11 min
Q02
Multiple Choice
When was your most recent attempt to delete or deactivate an online account?
- Within the last 7 days
- Within the last 30 days
- Within the last 3 months
- Within the last 6 months
- More than 6 months ago
- I have never attempted this
Q03
Opinion Scale
In your most recent attempt, how easy was it to find where to start deleting or deactivating your account?
Scale: 1 – 7
Min:Very difficult to findMax:Very easy to find
Q04
Opinion Scale
How clear were the steps required to complete the deletion or erasure?
Scale: 1 – 7
Min:Not at all clearMax:Extremely clear
Q05
Multiple Choice
Which options were available during the process? Select all that apply.
- Permanent account deletion
- Temporary deactivation
- Download a copy of my data
- Selectively delete certain data types
- Manage third-party connections
- Request data erasure under privacy laws
- None of these
- Not sure
Q06
Multiple Choice
Which obstacles did you encounter, if any? Select all that apply.
- Hard to find the deletion option
- Confusing or legalistic wording
- Too many steps or confirmations
- Had to contact support
- Identity verification hurdles
- Long waiting period before deletion
- Persuasive prompts to keep the account (e.g., offers or repeated nudges)
- Other
- I encountered no obstacles
Q07
Opinion Scale
How much do you trust the service to fully erase your personal data as stated?
Scale: 1 – 7
Min:No trust at allMax:Complete trust
Q08
Dropdown
What is your age group?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65 or older
- Prefer not to say
Q09
Message
Thank you for completing this survey. Your feedback will directly inform improvements to account deletion and data erasure processes. Your responses are confidential and will be reported only in aggregate.
Q10
Multiple Choice
In the last 12 months, which types of services have you tried to delete or deactivate an account for? Select all that apply.
- Social media or networking
- Retail or e-commerce
- Banking or fintech
- Productivity or cloud storage
- Streaming or media
- Gaming
- Utilities or telecom
- Health or fitness
- Travel or hospitality
- Other
Q11
Multiple Choice
Where did you first look for or start the deletion or erasure process?
- Account settings
- Privacy or security settings
- Help center or FAQ
- Search engine result
- Contacted support directly
- Mobile app store settings (e.g., subscriptions)
- Other
Q12
Opinion Scale
How clear was the explanation of what would happen to your data after deletion?
Scale: 1 – 7
Min:Not at all clearMax:Extremely clear
Q13
Opinion Scale
Overall, how complete did the deletion or erasure options feel compared with your expectations?
Scale: 1 – 7
Min:Far below my expectationsMax:Far above my expectations
Q14
Opinion Scale
How much effort did the overall deletion or erasure process require?
Scale: 1 – 7
Min:Very little effortMax:A great deal of effort
Q15
Long Text
If anything felt misleading, confusing, or incomplete in the deletion or erasure process, please describe it—including any specific wording, steps, or design elements that stood out.
Q16
Multiple Choice
What is your gender?
- Woman
- Man
- Non-binary
- Prefer to self-describe
- Prefer not to say
Q17
Opinion Scale
How comfortable are you managing account settings and privacy controls?
Scale: 1 – 5
Min:Not at all comfortableMax:Very comfortable
Q18
Opinion Scale
How clear was the information about how long the deletion process would take?
Scale: 1 – 7
Min:Not at all clearMax:Extremely clear
Q19
Multiple Choice
Were you offered a grace period to reverse the deletion after submitting your request?
- Yes—24 to 48 hours
- Yes—up to 30 days
- Yes—more than 30 days
- No
- Not sure
Q20
Dropdown
Approximately how long did it take to submit your deletion or erasure request?
- Less than 2 minutes
- 2–5 minutes
- 6–10 minutes
- 11–20 minutes
- 21–30 minutes
- More than 30 minutes
- I did not complete the process
- Not sure
Q21
AI Interview
Based on your survey responses, we'd like to explore your account deletion or data erasure experience in a bit more depth.
Q22
Dropdown
In which region do you currently live?
- Africa
- Asia
- Europe
- North America
- Oceania
- South America
- Prefer not to say
Q23
Opinion Scale
How clear was the explanation of the consequences of deletion (e.g., loss of data, subscriptions, or access)?
Scale: 1 – 7
Min:Not at all clearMax:Extremely clear
Q24
Multiple Choice
What confirmation did you receive after submitting your deletion or erasure request?
- Immediate on-screen confirmation
- Email confirmation
- In-app notification later
- No confirmation at all
- Not sure
Q25
Dropdown
What is the highest level of education you have completed?
- High school or less
- Some college or associate degree
- Bachelor's degree
- Master's degree
- Doctorate
- Vocational or technical certification
- Prefer not to say
Q26
Multiple Choice
What is your current employment status?
- Full-time employed
- Part-time employed
- Self-employed
- Student
- Homemaker
- Unemployed—looking for work
- Unemployed—not looking for work
- Retired
- Prefer not to say
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
How it compares
We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.
Why this template
- Combines structured multiple-choice and rating-scale questions covering findability, clarity, effort, and trust in one dedicated deletion/erasure UX audit rather than a generic GDPR form
- Includes an adaptive AI follow-up interview that probes the specific obstacles, confusion points, or misleading language each respondent reports, rather than relying only on a single open-text box
- Captures granular UX signals — time-to-locate, steps clarity, grace period availability, confirmation type, and post-deletion data-handling transparency — that request-intake forms don't ask about
- Auto-generates a report and applies per-response quality scoring, useful for compliance teams needing defensible, structured evidence of real user experience
Jotform
GDPR Erasure Request Form TemplateThis is a static intake form for actually submitting a GDPR erasure request, not a research instrument for auditing how usable or trustworthy that process feels. It's fielding-ready as a compliance operations tool but not designed to measure findability, clarity, or trust perceptions. Useful for operationalizing requests, not for UX research.
What it does well
- Ready-to-use, no-code form builder with GDPR-specific fields
- Likely integrates with Jotform's broader form/workflow ecosystem
- Simple for organizations to deploy quickly for compliance intake
Where it falls short
- No adaptive follow-up questioning to explore why a user found the process confusing or untrustworthy
- Not designed to score or benchmark UX quality (clarity, effort, trust) across respondents
- No transparent methodology or per-response scoring published
Typeform
GDPR Data Removal Request Form TemplateAlso a request-submission form rather than a UX evaluation survey — it helps a company collect data removal requests, not assess how easy or trustworthy its own deletion flow is. Typeform's conversational UI is polished, but the template is static and doesn't adapt based on answers. Good for intake, not for auditing UX quality.
What it does well
- Polished, conversational form-filling experience
- Easy to customize branding and fields for a removal request
- Widely used, familiar interface for respondents
Where it falls short
- No adaptive AI interview or voice option to dig into specific pain points
- No built-in opinion-scale battery for measuring clarity, effort, or trust
- No automated quality scoring or research-grade report generation
QuestionPro
GDPR survey template for data collectionA general GDPR-compliance survey template covering consent and data-handling topics broadly, rather than a focused audit of account deletion/erasure UX specifically. It's a fielding-ready questionnaire, but its scope is compliance awareness rather than granular UX diagnostics like findability or grace-period design. Could be adapted, but isn't purpose-built for this use case.
What it does well
- Established survey platform with broad GDPR-topic template coverage
- Includes standard survey logic and reporting dashboards
- Recognized brand in market research and compliance survey space
Where it falls short
- Not specifically built to probe account deletion flow steps, obstacles, or confirmation clarity
- No adaptive AI or voice interview to follow up on open-ended frustrations
- No transparent prompt library or per-response quality scoring for research rigor
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.