Account Deletion & Data Erasure UX Audit (GDPR/CCPA)
Evaluates the findability, clarity, effort, and trustworthiness of account deletion and data erasure flows. Designed for UX researchers and compliance teams auditing consumer-facing digital services against GDPR/CCPA standards.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
26
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to this survey about account deletion and data erasure experiences.
We are conducting research to understand how people experience the process of deleting accounts and requesting data erasure from online services. This survey takes approximately 6–8 minutes.
Your participation is entirely voluntary and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions and experiences. All responses are confidential and will be reported only in aggregate.
By continuing, you agree to participate in this research.
Q2
Multiple Choice
When was your most recent attempt to delete or deactivate an online account?
Within the last 7 days
Within the last 30 days
Within the last 3 months
Within the last 6 months
More than 6 months ago
I have never attempted this
Q3
Multiple Choice
In the last 12 months, which types of services have you tried to delete or deactivate an account for? Select all that apply.
Social media or networking
Retail or e-commerce
Banking or fintech
Productivity or cloud storage
Streaming or media
Gaming
Utilities or telecom
Health or fitness
Travel or hospitality
Other
Q4
Opinion Scale
How comfortable are you managing account settings and privacy controls?
Range: 1 – 5
Min: Not at all comfortableMid: NeutralMax: Very comfortable
Q5
Opinion Scale
In your most recent attempt, how easy was it to find where to start deleting or deactivating your account?
Range: 1 – 7
Min: Very difficult to findMid: NeutralMax: Very easy to find
Q6
Multiple Choice
Where did you first look for or start the deletion or erasure process?
Account settings
Privacy or security settings
Help center or FAQ
Search engine result
Contacted support directly
Mobile app store settings (e.g., subscriptions)
Other
Q7
Opinion Scale
How clear were the steps required to complete the deletion or erasure?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q8
Opinion Scale
How clear was the explanation of what would happen to your data after deletion?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q9
Opinion Scale
How clear was the information about how long the deletion process would take?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q10
Opinion Scale
How clear was the explanation of the consequences of deletion (e.g., loss of data, subscriptions, or access)?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q11
Multiple Choice
Which options were available during the process? Select all that apply.
Permanent account deletion
Temporary deactivation
Download a copy of my data
Selectively delete certain data types
Manage third-party connections
Request data erasure under privacy laws
None of these
Not sure
Q12
Opinion Scale
Overall, how complete did the deletion or erasure options feel compared with your expectations?
Range: 1 – 7
Min: Far below my expectationsMid: NeutralMax: Far above my expectations
Q13
Multiple Choice
Were you offered a grace period to reverse the deletion after submitting your request?
Yes—24 to 48 hours
Yes—up to 30 days
Yes—more than 30 days
No
Not sure
Q14
Multiple Choice
Which obstacles did you encounter, if any? Select all that apply.
Hard to find the deletion option
Confusing or legalistic wording
Too many steps or confirmations
Had to contact support
Identity verification hurdles
Long waiting period before deletion
Persuasive prompts to keep the account (e.g., offers or repeated nudges)
Other
I encountered no obstacles
Q15
Opinion Scale
How much effort did the overall deletion or erasure process require?
Range: 1 – 7
Min: Very little effortMid: NeutralMax: A great deal of effort
Q16
Dropdown
Approximately how long did it take to submit your deletion or erasure request?
Less than 2 minutes
2–5 minutes
6–10 minutes
11–20 minutes
21–30 minutes
More than 30 minutes
I did not complete the process
Not sure
Q17
Multiple Choice
What confirmation did you receive after submitting your deletion or erasure request?
Immediate on-screen confirmation
Email confirmation
In-app notification later
No confirmation at all
Not sure
Q18
Opinion Scale
How much do you trust the service to fully erase your personal data as stated?
Range: 1 – 7
Min: No trust at allMid: NeutralMax: Complete trust
Q19
Long Text
If anything felt misleading, confusing, or incomplete in the deletion or erasure process, please describe it—including any specific wording, steps, or design elements that stood out.
Max chars
Q20
AI Interview
Based on your survey responses, we'd like to explore your account deletion or data erasure experience in a bit more depth.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q21
Dropdown
What is your age group?
18–24
25–34
35–44
45–54
55–64
65 or older
Prefer not to say
Q22
Multiple Choice
What is your gender?
Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say
Q23
Dropdown
In which region do you currently live?
Africa
Asia
Europe
North America
Oceania
South America
Prefer not to say
Q24
Dropdown
What is the highest level of education you have completed?
High school or less
Some college or associate degree
Bachelor's degree
Master's degree
Doctorate
Vocational or technical certification
Prefer not to say
Q25
Multiple Choice
What is your current employment status?
Full-time employed
Part-time employed
Self-employed
Student
Homemaker
Unemployed—looking for work
Unemployed—not looking for work
Retired
Prefer not to say
Q26
Chat Message
Thank you for completing this survey. Your feedback will directly inform improvements to account deletion and data erasure processes. Your responses are confidential and will be reported only in aggregate.
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