Q01
Long Text
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Account Deletion & Data Erasure UX Audit (GDPR/CCPA)
Evaluates the findability, clarity, effort, and trustworthiness of account deletion and data erasure flows. Designed for UX researchers and compliance teams auditing consumer-facing digital services against GDPR/CCPA standards.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
26 questions · ~4 min
Q02
Multiple Choice
When was your most recent attempt to delete or deactivate an online account?
Q03
Long Text
In your most recent attempt, how easy was it to find where to start deleting or deactivating your account?
Q04
Long Text
How clear were the steps required to complete the deletion or erasure?
Q05
Multiple Choice
Which options were available during the process? Select all that apply.
Q06
Multiple Choice
Which obstacles did you encounter, if any? Select all that apply.
Q07
Long Text
How much do you trust the service to fully erase your personal data as stated?
Q08
Long Text
What is your age group?
Q09
Long Text
Thank you for completing this survey. Your feedback will directly inform improvements to account deletion and data erasure processes. Your responses are confidential and will be reported only in aggregate.
Q10
Multiple Choice
In the last 12 months, which types of services have you tried to delete or deactivate an account for? Select all that apply.
Q11
Multiple Choice
Where did you first look for or start the deletion or erasure process?
Q12
Long Text
How clear was the explanation of what would happen to your data after deletion?
Q13
Long Text
Overall, how complete did the deletion or erasure options feel compared with your expectations?
Q14
Long Text
How much effort did the overall deletion or erasure process require?
Q15
Long Text
If anything felt misleading, confusing, or incomplete in the deletion or erasure process, please describe it—including any specific wording, steps, or design elements that stood out.
Q16
Multiple Choice
What is your gender?
Q17
Long Text
How comfortable are you managing account settings and privacy controls?
Q18
Long Text
How clear was the information about how long the deletion process would take?
Q19
Multiple Choice
Were you offered a grace period to reverse the deletion after submitting your request?
Q20
Long Text
Approximately how long did it take to submit your deletion or erasure request?
Q21
AI Interview
Based on your survey responses, we'd like to explore your account deletion or data erasure experience in a bit more depth.
Q22
Long Text
In which region do you currently live?
Q23
Long Text
How clear was the explanation of the consequences of deletion (e.g., loss of data, subscriptions, or access)?
Q24
Multiple Choice
What confirmation did you receive after submitting your deletion or erasure request?
Q25
Long Text
What is the highest level of education you have completed?
Q26
Multiple Choice
What is your current employment status?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.