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Account & Data Deletion Survey Template (GDPR/CCPA)

Measure clarity and trust in your account and data deletion process. Use this survey to collect feedback, fix friction, and support GDPR/CCPA compliance

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Chat Message
Welcome! This brief survey asks about any attempts to delete an account or personal data in the past 12 months. Your answers are anonymous and there are no right or wrong responses.
Q2
Rating
Scale: 5 (star)
Q3
Opinion Scale
Range: 1 – 10
Q4
Multiple Choice
In the past 12 months, have you tried to delete an account or request deletion of your personal data from any company?
  • Yes
  • No
  • Not sure
Q5
Multiple Choice
Which ways did you use to request deletion? Select all that apply.
  • In‑app delete option
  • Website account settings
  • Email request
  • Contact form/web ticket
  • Live chat
  • Phone call
  • Social media message
  • Data rights/Privacy portal
  • Not applicable — I have not tried in the last 12 months
Other option allowed
Q6
Multiple Choice
What was the outcome of your most recent deletion request in the past 12 months?
  • Completed on first try
  • Completed after multiple steps
  • Still pending or unclear
  • Not completed — refused or I couldn’t find how to delete
  • Not applicable — I have not tried
Q7
Dropdown
How long did the process take from your request to confirmation, for your most recent attempt?
  • Less than 1 day
  • 1–3 days
  • 4–7 days
  • 8–30 days
  • More than 30 days
  • Not applicable
Q8
Opinion Scale
How clear were the instructions for deleting your account/data in your most recent attempt?
Range: 1 – 7
Min: Very unclearMid: Neither clear nor unclearMax: Very clear
Q9
Multiple Choice
Did you receive confirmation that your account/data were deleted?
  • Yes — in‑app message
  • Yes — by email
  • Yes — both in‑app and email
  • Not sure
  • No
  • Not applicable
Q10
Matrix
During the deletion process, how clearly was each of the following communicated?
RowsVery clearSomewhat clearNot clearNot mentionedNot applicable
What data would be deleted•••••
What data would be retained (e.g., logs, invoices)•••••
Expected timeframe to complete deletion•••••
Effect on subscriptions or billing•••••
Impact on access to linked services•••••
Whether deletion can be reversed•••••
How to export or download my data•••••
Q11
Rating
Overall, how satisfied were you with the deletion process?
Scale: 11 (star)
Min: Very dissatisfiedMax: Very satisfied
Q12
Opinion Scale
How did the deletion experience affect your trust in that company?
Range: 1 – 10
Min: Much lower trustMid: No changeMax: Much higher trust
Q13
Multiple Choice
Which confirmation format would you find most reassuring?
  • In‑app confirmation message
  • Email receipt/confirmation
  • Downloadable certificate/PDF
  • Account dashboard log/history
  • No confirmation needed
Other option allowed
Q14
Long Text
Is there anything else you’d like to share about requesting deletion (e.g., anything confusing or frustrating)?
Max 600 chars
Q15
AI Interview
AI Interview: 2 Follow-up Questions on account/data deletion
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 12
Q16
Dropdown
What is your age?
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65 or older
  • Prefer not to say
Q17
Multiple Choice
Which of the following best describes your gender?
  • Man
  • Woman
  • Non-binary
  • Prefer not to say
Q18
Dropdown
Where do you currently live?
  • Africa
  • Asia
  • Europe
  • North America
  • South America
  • Oceania
  • Prefer not to say
Q19
Dropdown
What is the highest level of education you have completed?
  • Less than high school
  • High school or equivalent
  • Some college/associate
  • Bachelor’s degree
  • Graduate or professional degree
  • Prefer not to say
Q20
Dropdown
What is your current employment status?
  • Employed full-time
  • Employed part-time
  • Self-employed
  • Student
  • Unemployed
  • Retired
  • Unable to work
  • Prefer not to say
Q21
Chat Message
Thank you for your time—your feedback helps improve account and data deletion experiences.

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