In the past 12 months, have you tried to delete an account or request deletion of your personal data from any company?
Attention check: To confirm you’re reading the questions, please select “No.”
Which ways did you use to request deletion? Select all that apply.
- In‑app delete option
- Website account settings
- Email request
- Contact form/web ticket
- Live chat
- Phone call
- Social media message
- Data rights/Privacy portal
- Other
- Not applicable — I have not tried in the last 12 months
What was the outcome of your most recent deletion request in the past 12 months?
- Completed on first try
- Completed after multiple steps
- Still pending or unclear
- Not completed — refused or I couldn’t find how to delete
- Not applicable — I have not tried
How long did the process take from your request to confirmation, for your most recent attempt?
How clear were the instructions for deleting your account/data in your most recent attempt?
Did you receive confirmation that your account/data were deleted?
- Yes — in‑app message
- Yes — by email
- Yes — both in‑app and email
- Not sure
- No
- Not applicable
During the deletion process, how clearly was each of the following communicated?
Overall, how satisfied were you with the deletion process?
How did the deletion experience affect your trust in that company?
Allocate a total of 100 points across the factors below to show what matters most in a deletion process.
Which confirmation format would you find most reassuring?
- In‑app confirmation message
- Email receipt/confirmation
- Downloadable certificate/PDF
- Account dashboard log/history
- No confirmation needed
- Other
Which of the following best describes your gender?
- Man
- Woman
- Non-binary
- Prefer not to say
Where do you currently live?
What is the highest level of education you have completed?
What is your current employment status?
Is there anything else you’d like to share about requesting deletion (e.g., anything confusing or frustrating)?
Max 600 chars
Welcome! This brief survey asks about any attempts to delete an account or personal data in the past 12 months. Your answers are anonymous and there are no right or wrong responses.
AI Interview: 2 Follow-up Questions on account/data deletion
Thank you for your time—your feedback helps improve account and data deletion experiences.