Account & Data Deletion Survey Template (GDPR/CCPA)

Measure clarity and trust in your account and data deletion process. Use this survey to collect feedback, fix friction, and support GDPR/CCPA compliance

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Template Overview

Questions

AI-Powered

Smart Analysis

Ready-to-Use

Launch in Minutes

This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.

Sample Survey Items

Chat Message

Welcome! This brief survey asks about any attempts to delete an account or personal data in the past 12 months. Your answers are anonymous and there are no right or wrong responses.

Rating

Scale: 5 (star)

Opinion Scale

Range: 1 – 10

Multiple Choice

In the past 12 months, have you tried to delete an account or request deletion of your personal data from any company?

Yes
No
Not sure

Multiple Choice

Which ways did you use to request deletion? Select all that apply.

In‑app delete option
Website account settings
Email request
Contact form/web ticket
Live chat
Phone call
Social media message
Data rights/Privacy portal
Not applicable — I have not tried in the last 12 months

Other option allowed

Multiple Choice

What was the outcome of your most recent deletion request in the past 12 months?

Completed on first try
Completed after multiple steps
Still pending or unclear
Not completed — refused or I couldn’t find how to delete
Not applicable — I have not tried

Dropdown

How long did the process take from your request to confirmation, for your most recent attempt?

Less than 1 day
1–3 days
4–7 days
8–30 days
More than 30 days
Not applicable

Opinion Scale

How clear were the instructions for deleting your account/data in your most recent attempt?

Range: 1 – 7

Min: Very unclearMid: Neither clear nor unclearMax: Very clear

Multiple Choice

Did you receive confirmation that your account/data were deleted?

Yes — in‑app message
Yes — by email
Yes — both in‑app and email
Not sure
No
Not applicable

Q10

Matrix

During the deletion process, how clearly was each of the following communicated?

Rows	Very clear	Somewhat clear	Not clear	Not mentioned	Not applicable
What data would be deleted	•	•	•	•	•
What data would be retained (e.g., logs, invoices)	•	•	•	•	•
Expected timeframe to complete deletion	•	•	•	•	•
Effect on subscriptions or billing	•	•	•	•	•
Impact on access to linked services	•	•	•	•	•
Whether deletion can be reversed	•	•	•	•	•
How to export or download my data	•	•	•	•	•

Q11

Rating

Overall, how satisfied were you with the deletion process?

Scale: 11 (star)

Min: Very dissatisfiedMax: Very satisfied

Q12

Opinion Scale

How did the deletion experience affect your trust in that company?

Range: 1 – 10

Min: Much lower trustMid: No changeMax: Much higher trust

Q13

Multiple Choice

Which confirmation format would you find most reassuring?

In‑app confirmation message
Email receipt/confirmation
Downloadable certificate/PDF
Account dashboard log/history
No confirmation needed

Other option allowed

Q14

Long Text

Is there anything else you’d like to share about requesting deletion (e.g., anything confusing or frustrating)?

Max 600 chars

Q15

AI Interview

AI Interview: 2 Follow-up Questions on account/data deletion

AI InterviewLength: 2Personality: [Object Object]Mode: Fast

Reference questions: 12

Q16

Dropdown

What is your age?

18–24
25–34
35–44
45–54
55–64
65 or older
Prefer not to say

Q17

Multiple Choice

Which of the following best describes your gender?

Man
Woman
Non-binary
Prefer not to say

Q18

Dropdown

Where do you currently live?

Africa
Asia
Europe
North America
South America
Oceania
Prefer not to say

Q19

Dropdown

What is the highest level of education you have completed?

Less than high school
High school or equivalent
Some college/associate
Bachelor’s degree
Graduate or professional degree
Prefer not to say

Q20

Dropdown

What is your current employment status?

Employed full-time
Employed part-time
Self-employed
Student
Unemployed
Retired
Unable to work
Prefer not to say

Q21

Chat Message

Thank you for your time—your feedback helps improve account and data deletion experiences.

Frequently Asked Questions

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