What was your primary objective right after signing up?
- Explore the product
- Complete a specific task
- Evaluate for my team/company
- Connect an integration or data source
- Compare with another tool
- Just browsing
When did you first log in after signing up?
What was the last step you completed?
If you paused or stopped, what were the main reasons? Select all that apply.
- I couldn't find the next step
- Instructions were unclear
- Too many fields to fill
- Technical error or bug
- Waiting on approvals or access
- Unclear value or ROI
- Security or privacy concerns
- Needed examples or templates first
- Price or plan questions
- No time at that moment
After your most recent step, how confident were you about what to do next?
How clear were the next steps at each point?
How well did the product match what you expected from the website?
Which proof or reassurance elements did you notice during sign‑up or your first session?
- Customer logos
- Short demo or GIF
- Templates or sample projects
- Testimonials or reviews
- Security badges or certifications
- Usage metrics (e.g., users, tasks completed)
- Case study link
- Free trial details or guarantee
- None of these
What specific proof or reassurance would have helped you continue with confidence?
Max 600 chars
About how long did it take to see value in your first session? Enter whole minutes.
Which types of help would have moved you forward fastest? Rank your top three.
What almost made you give up, if anything?
Max 600 chars
Which best describes your role?
Approximately how many employees are at your organization?
Which industry are you primarily in?
Attention check: To confirm you’re paying attention, please select “I am paying attention.”
- I am paying attention
- I prefer not to answer
- Not applicable
Is there anything else we should know to improve the onboarding experience?
Max 600 chars
AI Interview: 2 Follow-up Questions on your onboarding experience
Thanks for your time—your feedback helps us make onboarding clearer and faster!