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New User Onboarding Survey Template (Signup Flow)

Diagnose signup flow drop-offs fast. Find friction, confusion, and missing trust signals to boost activation and lift conversions.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Multiple Choice
What was your primary objective right after signing up?
  • Explore the product
  • Complete a specific task
  • Evaluate for my team/company
  • Connect an integration or data source
  • Compare with another tool
  • Just browsing
Q2
Dropdown
When did you first log in after signing up?
  • Immediately
  • Within 24 hours
  • 2–3 days later
  • 4–7 days later
  • More than a week later
Q3
Dropdown
What was the last step you completed?
  • Created an account
  • Confirmed email
  • Completed profile/setup
  • Connected data or imported a sample
  • Tried a core feature
  • Invited a teammate
  • Upgraded/paid
  • I’m not sure
Q4
Multiple Choice
If you paused or stopped, what were the main reasons? Select all that apply.
  • I couldn't find the next step
  • Instructions were unclear
  • Too many fields to fill
  • Technical error or bug
  • Waiting on approvals or access
  • Unclear value or ROI
  • Security or privacy concerns
  • Needed examples or templates first
  • Price or plan questions
  • No time at that moment
Q5
Opinion Scale
After your most recent step, how confident were you about what to do next?
Range: 1 – 10
Min: Not confidentMid: NeutralMax: Very confident
Q6
Matrix
How clear were the next steps at each point?
RowsVery unclearSomewhat unclearNeutralSomewhat clearVery clear
Sign‑up page•••••
Email verification•••••
Profile/setup screen•••••
Connecting data/importing a sample•••••
First task or demo•••••
Inviting others•••••
Q7
Rating
How well did the product match what you expected from the website?
Scale: 11 (star)
Min: Not at allMax: Exactly as expected
Q8
Multiple Choice
Which proof or reassurance elements did you notice during sign‑up or your first session?
  • Customer logos
  • Short demo or GIF
  • Templates or sample projects
  • Testimonials or reviews
  • Security badges or certifications
  • Usage metrics (e.g., users, tasks completed)
  • Case study link
  • Free trial details or guarantee
  • None of these
Q9
Long Text
What specific proof or reassurance would have helped you continue with confidence?
Max 600 chars
Q10
Numeric
About how long did it take to see value in your first session? Enter whole minutes.
Accepts a numeric value
Whole numbers only
Q11
Ranking
Which types of help would have moved you forward fastest? Rank your top three.
Drag to order (top = most important)
  1. Step‑by‑step checklist
  2. Short video (1–2 min)
  3. Pre‑filled sample data
  4. Interactive product tour
  5. Live chat support
  6. Tooltips on each field
Q12
Long Text
What almost made you give up, if anything?
Max 600 chars
Q13
Dropdown
Which best describes your role?
  • Individual contributor
  • Manager
  • Executive/Founder
  • Consultant/Contractor
  • Student
  • Other
Q14
Dropdown
Approximately how many employees are at your organization?
  • Just me
  • 2–10
  • 11–50
  • 51–200
  • 201–1,000
  • 1,001–5,000
  • 5,001+
Q15
Dropdown
Which industry are you primarily in?
  • Software/Technology
  • Professional services
  • Education
  • Healthcare
  • Finance
  • Retail/E‑commerce
  • Manufacturing
  • Nonprofit/Public sector
  • Other
Q16
Multiple Choice
Attention check: To confirm you’re paying attention, please select “I am paying attention.”
  • I am paying attention
  • I prefer not to answer
  • Not applicable
Q17
Long Text
Is there anything else we should know to improve the onboarding experience?
Max 600 chars
Q18
AI Interview
AI Interview: 2 Follow-up Questions on your onboarding experience
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q19
Chat Message
Thanks for your time—your feedback helps us make onboarding clearer and faster!

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