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Week 1 New User Onboarding Friction & Value Survey

Captures Day 1-7 impressions from new users to identify onboarding value moments, friction points, and support gaps that impact activation and retention.

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Sample questions

A preview of what’s in the template. Every question is editable before you launch.

25 questions · ~11 min
Q01
Message

Welcome! Thank you for taking a few minutes to share your experience from your first week with the product. This survey is voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. Your responses are confidential and will be reported in aggregate to improve the onboarding experience. Estimated time: 11 minutes.

Q02
Dropdown

When did you first start using the product?

  • Today
  • 1-3 days ago
  • 4-7 days ago
  • More than 7 days ago
Q03
Long Text

Thinking back to the very first time you signed in, how would you describe that experience in a few sentences?

Q04
Multiple Choice

Where, if anywhere, did you feel unsure or confused during your first week? Select all that apply.

  • Navigation or layout
  • Terminology or labels
  • Setting up integrations
  • Pricing or upgrade steps
  • Permissions or roles
  • Error messages
  • Performance or speed
  • Onboarding checklist or tours
  • I did not feel confused
  • Other
Q05
Multiple Choice

Which help resources, if any, did you use during your first week? Select all that apply.

  • In-product tour or checklist
  • Tooltips or help docs
  • Chat support
  • Email support
  • Community or forum
  • Video tutorials
  • Did not seek help
Q06
Opinion Scale

Overall, how satisfied are you with your experience during your first week?

Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q07
AI Interview

We'd like to learn a bit more about your first-week experience. Our AI assistant will ask a couple of follow-up questions based on what you've shared so far.

Q08
Dropdown

Which best describes your role?

  • Individual contributor
  • Team lead or manager
  • Executive or founder
  • Consultant or agency
  • Student
  • Other
Q09
Message

Thank you for your time and thoughtful feedback! Your input will directly help us improve the onboarding experience for future users.

Q10
Opinion Scale

How experienced are you with tools similar to this product?

Scale: 1 – 5
Min:Not at all experiencedMax:Extremely experienced
Q11
Long Text

Describe the first moment during your first week that felt valuable, if any. What were you trying to do, and what happened?

Q12
Opinion Scale

During your first week, how often did you feel stuck or blocked?

Scale: 1 – 5
Min:NeverMax:Very often
Q13
Dropdown

Of the help resources you used, which was the most useful during your first week?

  • In-product tour or checklist
  • Tooltips or help docs
  • Chat support
  • Email support
  • Community or forum
  • Video tutorials
  • I did not use any help resources
Q14
Opinion Scale

Compared to Day 1, how do you feel about the product now at the end of your first week?

Scale: 1 – 7
Min:Much worseMax:Much better
Q15
Long Text

Based on your responses in this survey, is there anything else you would like to share about your first-week experience?

Q16
Dropdown

What is your team size?

  • Just me
  • 2-10
  • 11-50
  • 51-250
  • 251-1,000
  • 1,000+
Q17
Multiple Choice

What was the first thing you did after signing in on Day 1?

  • Create a new project
  • Import or upload data
  • Explore templates
  • Invite a teammate
  • Adjust settings
  • Browse documentation
  • Other
Q18
Opinion Scale

How clear was the onboarding guidance you encountered during your first week (e.g., tips, tours, documentation)?

Scale: 1 – 7
Min:Not at all clearMax:Extremely clear
Q19
Long Text

If you experienced a frustrating or confusing moment during your first week, please describe it. Include any specific wording, buttons, or steps you remember.

Q20
Opinion Scale

When you needed help during your first week, how easy was it to find?

Scale: 1 – 7
Min:Very difficultMax:Very easy
Q21
Opinion Scale

How likely are you to continue using the product beyond your first week?

Scale: 1 – 7
Min:Not at all likelyMax:Extremely likely
Q22
Dropdown

Which industry are you in?

  • Technology
  • Education
  • Healthcare
  • Finance
  • Retail or ecommerce
  • Media or marketing
  • Nonprofit
  • Other
  • Prefer not to say
Q23
Multiple Choice

Which of the following areas did you use during your first week? Select all that apply.

  • Creating or composing
  • Importing or uploading
  • Templates or gallery
  • Collaboration or sharing
  • Integrations
  • Settings or customization
  • Mobile app
  • Notifications
  • Other
Q24
Long Text

Was there anything you looked for during your first week but could not find? If so, please describe.

Q25
Dropdown

Where are you located?

  • North America
  • Europe
  • Asia
  • South America
  • Africa
  • Oceania
  • Middle East
  • Prefer not to say

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

How it compares

We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.

Why this template

  • Combines structured quantitative checkpoints (satisfaction, clarity, likelihood-to-continue) with open-text questions on first-session impressions and first valuable moment
  • Includes an AI follow-up interview segment that can adaptively probe on the respondent's specific first-week experience rather than relying solely on fixed questions
  • Explicitly maps friction to support: separate questions on where users felt confused, which help resources they used, which was most useful, and what they couldn't find
  • Captures both experience data (Day 1 signup action, week-1 area usage) and firmographic context (role, team size, industry, location) for segmentation

SurveyMonkey

Week-1 Onboarding Check-In Survey

This is a directly comparable, ready-to-field template covering the same Day 1-7 onboarding window. It's a static questionnaire built for quick deployment rather than an interactive interview experience, and any qualitative responses are collected as plain open-text with no automated follow-up.

What it does well

  • Purpose-built for the same week-1 onboarding check-in use case
  • Backed by SurveyMonkey's established survey logic, distribution, and reporting tools
  • Likely quick to deploy given SurveyMonkey's template library and familiar editor

Where it falls short

  • No adaptive AI follow-up questioning — open-text answers are collected as-is with no probing for clarification or depth
  • No voice AI interview option or guided screen-share tasks to observe actual friction points
  • No published per-response quality scoring or transparent prompt methodology

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.

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