Capture Day 1-7 impressions: what delivered value and where new users got stuck. Use this template to surface onboarding wins and friction to boost activation.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Sample Survey Items
Q1
Dropdown
When did you first start using the product?
Today
1-3 days ago
4-7 days ago
More than 7 days ago
Q2
Short Text
Briefly, how did Day 1 feel when you first signed in?
Max 100 chars
Q3
Multiple Choice
What did you do first on Day 1?
Create a new project
Import or upload data
Explore templates
Invite a teammate
Adjust settings
Browse documentation
Other
Q4
Long Text
Describe the first moment that felt valuable in your first week. What happened?
Max 600 chars
Q5
Multiple Choice
Where, if anywhere, did you feel unsure in Days 1-7?
Navigation or layout
Terminology or labels
Setting up integrations
Pricing or upgrade steps
Permissions or roles
Error messages
Performance or speed
Onboarding checklist or tours
I did not feel confused
Other
Q6
Rating
How clear was the guidance in your first 3 days (tips, tours, docs)?
Scale: 11 (star)
Min: Not clearMax: Very clear
Q7
Opinion Scale
Overall, how satisfied were you with your first week (Days 1-7)?
Range: 1 – 10
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q8
Long Text
Tell us about one frustrating or confusing moment. Include exact wording, buttons, or steps.
Max 600 chars
Q9
Long Text
Tell us about a moment when it “clicked.” What outcome did you achieve?
Max 600 chars
Q10
Matrix
How did your overall sentiment change each day in Week 1?
Rows
Very negative
Negative
Slightly negative
Neutral
Slightly positive
Positive
Very positive
Day 1
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•
•
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•
•
•
Day 2
•
•
•
•
•
•
•
Day 3
•
•
•
•
•
•
•
Day 4
•
•
•
•
•
•
•
Day 5
•
•
•
•
•
•
•
Day 6
•
•
•
•
•
•
•
Day 7
•
•
•
•
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•
Q11
Opinion Scale
During Days 1-7, how often did you feel stuck or blocked?
Range: 1 – 10
Min: NeverMid: SometimesMax: Very often
Q12
Multiple Choice
Which areas did you use in your first week?
Creating or composing
Importing or uploading
Templates or gallery
Collaboration or sharing
Integrations
Settings or customization
Mobile app
Notifications
Other
Q13
Opinion Scale
How likely are you to continue using the product after Week 1?
Range: 1 – 10
Min: Not likelyMid: NeutralMax: Extremely likely
Q14
Multiple Choice
Quality check: To confirm you’re paying attention, please select “I am paying attention.”
I am paying attention
I am not paying attention
Prefer not to answer
Q15
Multiple Choice
During Days 1-7, what help resources did you use?
In-product tour or checklist
Tooltips or help docs
Chat support
Email support
Community or forum
Video tutorials
Did not seek help
Q16
Matrix
Rate each support channel’s usefulness for your Week 1 needs.
Rows
Not used
Poor
Fair
Good
Excellent
In-product tour or checklist
•
•
•
•
•
Tooltips or help docs
•
•
•
•
•
Chat support
•
•
•
•
•
Email support
•
•
•
•
•
Community or forum
•
•
•
•
•
Video tutorials
•
•
•
•
•
Q17
Opinion Scale
During Week 1, how easy was it to find help when you needed it?
Range: 1 – 10
Min: Very hardMid: NeutralMax: Very easy
Q18
Short Text
During Week 1, what is one thing you looked for but couldn’t find?
Max 100 chars
Q19
Dropdown
Which best describes your role?
Individual contributor
Team lead or manager
Executive or founder
Consultant or agency
Student
Other
Q20
Dropdown
What is your team size?
Just me
2-10
11-50
51-250
251-1000
1000+
Q21
Dropdown
Which industry are you in?
Technology
Education
Healthcare
Finance
Retail or ecommerce
Media or marketing
Nonprofit
Other
Prefer not to say
Q22
Dropdown
Where are you located?
North America
Europe
Asia
South America
Africa
Oceania
Middle East
Prefer not to say
Q23
Opinion Scale
How experienced are you with similar tools?
Range: 1 – 10
Min: Not experiencedMid: Moderately experiencedMax: Very experienced
Q24
Chat Message
Welcome! This short survey focuses on your first week. Thanks for helping us improve.
Q25
Long Text
Anything else we should know about your first-week experience?
Max 600 chars
Q26
AI Interview
AI Interview: 2 Follow-up Questions on your Week 1 experience
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q27
Chat Message
Thank you for your time and thoughtful feedback!
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