Week 1 New User Onboarding Friction & Value Survey
Captures Day 1-7 impressions from new users to identify onboarding value moments, friction points, and support gaps that impact activation and retention.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
25
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome! Thank you for taking a few minutes to share your experience from your first week with the product.
This survey is voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. Your responses are confidential and will be reported in aggregate to improve the onboarding experience.
Estimated time: 5-7 minutes.
Q2
Dropdown
When did you first start using the product?
Today
1-3 days ago
4-7 days ago
More than 7 days ago
Q3
Opinion Scale
How experienced are you with tools similar to this product?
Range: 1 – 5
Min: Not at all experiencedMid: NeutralMax: Extremely experienced
Q4
Multiple Choice
What was the first thing you did after signing in on Day 1?
Create a new project
Import or upload data
Explore templates
Invite a teammate
Adjust settings
Browse documentation
Other
Q5
Multiple Choice
Which of the following areas did you use during your first week? Select all that apply.
Creating or composing
Importing or uploading
Templates or gallery
Collaboration or sharing
Integrations
Settings or customization
Mobile app
Notifications
Other
Q6
Long Text
Thinking back to the very first time you signed in, how would you describe that experience in a few sentences?
Max chars
Q7
Long Text
Describe the first moment during your first week that felt valuable, if any. What were you trying to do, and what happened?
Max chars
Q8
Opinion Scale
How clear was the onboarding guidance you encountered during your first week (e.g., tips, tours, documentation)?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q9
Multiple Choice
Where, if anywhere, did you feel unsure or confused during your first week? Select all that apply.
Navigation or layout
Terminology or labels
Setting up integrations
Pricing or upgrade steps
Permissions or roles
Error messages
Performance or speed
Onboarding checklist or tours
I did not feel confused
Other
Q10
Opinion Scale
During your first week, how often did you feel stuck or blocked?
Range: 1 – 5
Min: NeverMid: NeutralMax: Very often
Q11
Long Text
If you experienced a frustrating or confusing moment during your first week, please describe it. Include any specific wording, buttons, or steps you remember.
Max chars
Q12
Multiple Choice
Which help resources, if any, did you use during your first week? Select all that apply.
In-product tour or checklist
Tooltips or help docs
Chat support
Email support
Community or forum
Video tutorials
Did not seek help
Q13
Dropdown
Of the help resources you used, which was the most useful during your first week?
In-product tour or checklist
Tooltips or help docs
Chat support
Email support
Community or forum
Video tutorials
I did not use any help resources
Q14
Opinion Scale
When you needed help during your first week, how easy was it to find?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q15
Long Text
Was there anything you looked for during your first week but could not find? If so, please describe.
Max chars
Q16
Opinion Scale
Overall, how satisfied are you with your experience during your first week?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q17
Opinion Scale
Compared to Day 1, how do you feel about the product now at the end of your first week?
Range: 1 – 7
Min: Much worseMid: NeutralMax: Much better
Q18
Opinion Scale
How likely are you to continue using the product beyond your first week?
Range: 1 – 7
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q19
AI Interview
We'd like to learn a bit more about your first-week experience. Our AI assistant will ask a couple of follow-up questions based on what you've shared so far.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q20
Long Text
Based on your responses in this survey, is there anything else you would like to share about your first-week experience?
Max chars
Q21
Dropdown
Which best describes your role?
Individual contributor
Team lead or manager
Executive or founder
Consultant or agency
Student
Other
Q22
Dropdown
What is your team size?
Just me
2-10
11-50
51-250
251-1,000
1,000+
Q23
Dropdown
Which industry are you in?
Technology
Education
Healthcare
Finance
Retail or ecommerce
Media or marketing
Nonprofit
Other
Prefer not to say
Q24
Dropdown
Where are you located?
North America
Europe
Asia
South America
Africa
Oceania
Middle East
Prefer not to say
Q25
Chat Message
Thank you for your time and thoughtful feedback! Your input will directly help us improve the onboarding experience for future users.
Frequently Asked Questions
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AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
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