When did you first start using the product?
Briefly, how did Day 1 feel when you first signed in?
Max 100 chars
What did you do first on Day 1?
- Create a new project
- Import or upload data
- Explore templates
- Invite a teammate
- Adjust settings
- Browse documentation
- Other
Describe the first moment that felt valuable in your first week. What happened?
Max 600 chars
Where, if anywhere, did you feel unsure in Days 1-7?
- Navigation or layout
- Terminology or labels
- Setting up integrations
- Pricing or upgrade steps
- Permissions or roles
- Error messages
- Performance or speed
- Onboarding checklist or tours
- I did not feel confused
- Other
How clear was the guidance in your first 3 days (tips, tours, docs)?
Overall, how satisfied were you with your first week (Days 1-7)?
Tell us about one frustrating or confusing moment. Include exact wording, buttons, or steps.
Max 600 chars
Tell us about a moment when it “clicked.” What outcome did you achieve?
Max 600 chars
How did your overall sentiment change each day in Week 1?
During Days 1-7, how often did you feel stuck or blocked?
Which areas did you use in your first week?
- Creating or composing
- Importing or uploading
- Templates or gallery
- Collaboration or sharing
- Integrations
- Settings or customization
- Mobile app
- Notifications
- Other
How likely are you to continue using the product after Week 1?
Quality check: To confirm you’re paying attention, please select “I am paying attention.”
- I am paying attention
- I am not paying attention
- Prefer not to answer
During Days 1-7, what help resources did you use?
- In-product tour or checklist
- Tooltips or help docs
- Chat support
- Email support
- Community or forum
- Video tutorials
- Did not seek help
Rate each support channel’s usefulness for your Week 1 needs.
During Week 1, how easy was it to find help when you needed it?
During Week 1, what is one thing you looked for but couldn’t find?
Max 100 chars
Which best describes your role?
Which industry are you in?
How experienced are you with similar tools?
Welcome! This short survey focuses on your first week. Thanks for helping us improve.
Anything else we should know about your first-week experience?
Max 600 chars
AI Interview: 2 Follow-up Questions on your Week 1 experience
Thank you for your time and thoughtful feedback!