Q01
Long Text
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Week 1 New User Onboarding Friction & Value Survey
Captures Day 1-7 impressions from new users to identify onboarding value moments, friction points, and support gaps that impact activation and retention.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
25 questions · ~4 min
Q02
Long Text
When did you first start using the product?
Q03
Long Text
Thinking back to the very first time you signed in, how would you describe that experience in a few sentences?
Q04
Multiple Choice
Where, if anywhere, did you feel unsure or confused during your first week? Select all that apply.
Q05
Multiple Choice
Which help resources, if any, did you use during your first week? Select all that apply.
Q06
Long Text
Overall, how satisfied are you with your experience during your first week?
Q07
AI Interview
We'd like to learn a bit more about your first-week experience. Our AI assistant will ask a couple of follow-up questions based on what you've shared so far.
Q08
Long Text
Which best describes your role?
Q09
Long Text
Thank you for your time and thoughtful feedback! Your input will directly help us improve the onboarding experience for future users.
Q10
Long Text
How experienced are you with tools similar to this product?
Q11
Long Text
Describe the first moment during your first week that felt valuable, if any. What were you trying to do, and what happened?
Q12
Long Text
During your first week, how often did you feel stuck or blocked?
Q13
Long Text
Of the help resources you used, which was the most useful during your first week?
Q14
Long Text
Compared to Day 1, how do you feel about the product now at the end of your first week?
Q15
Long Text
Based on your responses in this survey, is there anything else you would like to share about your first-week experience?
Q16
Long Text
What is your team size?
Q17
Multiple Choice
What was the first thing you did after signing in on Day 1?
Q18
Long Text
How clear was the onboarding guidance you encountered during your first week (e.g., tips, tours, documentation)?
Q19
Long Text
If you experienced a frustrating or confusing moment during your first week, please describe it. Include any specific wording, buttons, or steps you remember.
Q20
Long Text
When you needed help during your first week, how easy was it to find?
Q21
Long Text
How likely are you to continue using the product beyond your first week?
Q22
Long Text
Which industry are you in?
Q23
Multiple Choice
Which of the following areas did you use during your first week? Select all that apply.
Q24
Long Text
Was there anything you looked for during your first week but could not find? If so, please describe.
Q25
Long Text
Where are you located?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.