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Onboarding Default Settings Experience Survey

Measures how first-time users perceive, interact with, and evaluate pre-filled default settings during product onboarding. Use this to identify friction points and optimize the first-run setup experience.

Sample questions

A preview of what’s in the template. Every question is editable before you launch.

25 questions · ~4 min
Q01
Long Text

Welcome! This short survey asks about your recent setup experience, specifically the pre-filled default settings you may have encountered. Your participation is completely voluntary, and you may stop at any time. There are no right or wrong answers—we're interested in your honest opinions. All responses are confidential and will be reported in aggregate only. This survey takes approximately 5–7 minutes to complete.

Q02
Multiple Choice

Have you used this product before today?

Q03
Long Text

When you saw pre-filled values, how clear was it that they were suggestions you could change, rather than final settings?

Q04
Multiple Choice

When you encountered a pre-filled default during setup, what did you typically do?

Q05
Multiple Choice

How would you prefer suggested default settings to be presented during setup?

Q06
Long Text

Overall, how satisfied are you with the setup experience, including how default settings were handled?

Q07
Multiple Choice

Which device did you primarily use during setup?

Q08
Long Text

Thank you for your time! Your responses have been recorded and will help us improve the setup experience. You may now close this window.

Q09
Multiple Choice

How familiar are you with products or services similar to this one?

Q10
Long Text

The pre-filled default values were relevant to my needs.

Q11
Long Text

Approximately how many default values did you change during setup?

Q12
Multiple Choice

Which labels or cues would best help you understand why a default value is suggested? Choose up to 2.

Q13
Long Text

Were there any default settings that surprised or confused you during setup? If so, please describe what happened.

Q14
Long Text

What is your age?

Q15
Multiple Choice

Which parts of setup or first use did you complete? Select all that apply.

Q16
Long Text

It was easy to change a default value when I wanted to.

Q17
Long Text

Rank the top 3 reasons that most influenced whether you kept or changed default settings.

Q18
Multiple Choice

Where would you expect to find and change default settings later? Select all that apply.

Q19
Long Text

Based on your responses in this survey, is there anything else you'd like to share about the pre-filled defaults or your overall setup experience?

Q20
Long Text

What is your gender? (optional)

Q21
Multiple Choice

During setup, did you notice any fields or settings that were pre-filled with suggested values?

Q22
Long Text

I trusted that the suggested defaults were chosen with my best interests in mind.

Q23
AI Interview

We'd like to understand more about your experience with the default settings during setup. Please share your thoughts and our AI moderator will ask a couple of follow-up questions.

Q24
Long Text

Which country are you located in? (optional)

Q25
Long Text

The default values helped me complete setup faster than if I had started from scratch.

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.