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Onboarding Default Settings Experience Survey

Measures how first-time users perceive, interact with, and evaluate pre-filled default settings during product onboarding. Use this to identify friction points and optimize the first-run setup experience.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Template Overview

25

Questions

AI-Powered

Smart Analysis

Ready-to-Use

Launch in Minutes

This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.

Sample Survey Items

Q1
Chat Message
Welcome! This short survey asks about your recent setup experience, specifically the pre-filled default settings you may have encountered. Your participation is completely voluntary, and you may stop at any time. There are no right or wrong answers—we're interested in your honest opinions. All responses are confidential and will be reported in aggregate only. This survey takes approximately 5–7 minutes to complete.
Q2
Multiple Choice
Have you used this product before today?
  • No, this is my first time
  • I tried it once before
  • Yes, I've used it a few times
  • Yes, I use it regularly
Q3
Multiple Choice
How familiar are you with products or services similar to this one?
  • Not at all familiar
  • Slightly familiar
  • Moderately familiar
  • Very familiar
  • Extremely familiar
Q4
Multiple Choice
Which parts of setup or first use did you complete? Select all that apply.
  • Account creation
  • Profile details
  • Notification settings
  • Privacy/permissions
  • Payment/billing setup
  • Onboarding tutorial/intro
  • Data import or sync
  • Trial/plan selection
  • Other (please specify)
Q5
Multiple Choice
During setup, did you notice any fields or settings that were pre-filled with suggested values?
  • Yes
  • No
  • Not sure
Q6
Opinion Scale
When you saw pre-filled values, how clear was it that they were suggestions you could change, rather than final settings?
Range: 1 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q7
Opinion Scale
The pre-filled default values were relevant to my needs.
Range: 1 7
Min: Strongly disagreeMid: NeutralMax: Strongly agree
Q8
Opinion Scale
It was easy to change a default value when I wanted to.
Range: 1 7
Min: Strongly disagreeMid: NeutralMax: Strongly agree
Q9
Opinion Scale
I trusted that the suggested defaults were chosen with my best interests in mind.
Range: 1 7
Min: Strongly disagreeMid: NeutralMax: Strongly agree
Q10
Opinion Scale
The default values helped me complete setup faster than if I had started from scratch.
Range: 1 7
Min: Strongly disagreeMid: NeutralMax: Strongly agree
Q11
Multiple Choice
When you encountered a pre-filled default during setup, what did you typically do?
  • Left it as-is without reviewing
  • Quickly reviewed, then kept it
  • Quickly reviewed, then changed it
  • Changed it right away
  • Skipped it and planned to adjust later
Q12
Dropdown
Approximately how many default values did you change during setup?
  • None (0)
  • 1–2
  • 3–4
  • 5–6
  • 7 or more
  • I don't remember
Q13
Ranking
Rank the top 3 reasons that most influenced whether you kept or changed default settings.
Drag to order (top = most important)
  1. Save time during setup
  2. Protect my privacy/security
  3. Match my personal needs/preferences
  4. Trust in the product's recommendations
  5. Knowing I can change settings later
  6. Prior habits from similar apps
Q14
Multiple Choice
How would you prefer suggested default settings to be presented during setup?
  • Pre-filled fields with a clear label (e.g., 'Recommended')
  • Toggle switches pre-selected
  • A separate review step during setup
  • Leave fields blank and suggest values inline
  • No defaults—start with everything empty
  • Other (please specify)
Q15
Multiple Choice
Which labels or cues would best help you understand why a default value is suggested? Choose up to 2.
  • Recommended
  • Popular choice
  • Best for most users
  • Based on your device
  • Best for beginners
  • You can change this anytime
Q16
Multiple Choice
Where would you expect to find and change default settings later? Select all that apply.
  • Main settings page
  • Within each feature's settings
  • During first-use tutorials
  • Profile/account page
  • Contextual menu near the control
  • I'm not sure
Q17
Opinion Scale
Overall, how satisfied are you with the setup experience, including how default settings were handled?
Range: 1 7
Min: Not at all satisfiedMid: NeutralMax: Extremely satisfied
Q18
Long Text
Were there any default settings that surprised or confused you during setup? If so, please describe what happened.
Max chars
Q19
Long Text
Based on your responses in this survey, is there anything else you'd like to share about the pre-filled defaults or your overall setup experience?
Max chars
Q20
AI Interview
We'd like to understand more about your experience with the default settings during setup. Please share your thoughts and our AI moderator will ask a couple of follow-up questions.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q21
Multiple Choice
Which device did you primarily use during setup?
  • Desktop or laptop
  • Phone
  • Tablet
  • Other
Q22
Dropdown
What is your age?
  • Under 18
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q23
Dropdown
What is your gender? (optional)
  • Woman
  • Man
  • Nonbinary or another gender
  • Prefer to self-describe
  • Prefer not to say
Q24
Dropdown
Which country are you located in? (optional)
  • United States
  • United Kingdom
  • Canada
  • Australia
  • Germany
  • France
  • India
  • Brazil
  • Japan
  • Other
Q25
Chat Message
Thank you for your time! Your responses have been recorded and will help us improve the setup experience. You may now close this window.

Frequently Asked Questions

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