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New User Onboarding Default Settings Survey Template

Measure how first-time users perceive, accept, or change pre-filled default settings during onboarding. Uncover friction and optimize your first-run experience

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Multiple Choice
Which parts of setup or first use did you complete today? Select all that apply.
  • Account creation
  • Profile details
  • Notification settings
  • Privacy/permissions
  • Payment/billing setup
  • Onboarding tutorial/intro
  • Data import or sync
  • Trial/plan selection
Q2
Multiple Choice
Did you see any fields or settings pre‑filled with suggested values today?
  • Yes
  • No
  • Not sure
Q3
Rating
When you saw pre‑filled values, how clear was it that they were suggestions (not final)?
Scale: 11 (star)
Min: Not clearMax: Very clear
Q4
Matrix
Please indicate how much you agree with each statement about the pre‑filled defaults you noticed today.
RowsStrongly disagreeDisagreeNeitherAgreeStrongly agree
They were helpful for getting started•••••
They were relevant to my task•••••
They were easy to change•••••
They were clearly labeled as suggestions•••••
They felt intrusive•••••
Q5
Multiple Choice
What did you typically do when a default was shown?
  • Left it as‑is without reviewing
  • Quickly reviewed, then kept it
  • Quickly reviewed, then changed it
  • Changed it right away
  • Skipped and planned to adjust later
  • I didn’t notice any defaults
Q6
Ranking
Rank the reasons that most influenced whether you kept or changed defaults (top to bottom).
Drag to order (top = most important)
  1. Save time now
  2. Protect privacy/security
  3. Match my needs/preferences
  4. Trust in product recommendations
  5. Ability to change later
  6. Prior habits from other apps
Q7
Opinion Scale
How much time did the defaults save you today?
Range: 1 – 10
Min: No time savedMid: SomeMax: A lot
Q8
Numeric
About how many default values did you change today?
Accepts a numeric value
Whole numbers only
Q9
Multiple Choice
How would you prefer suggested defaults to be presented?
  • Pre‑filled fields with a clear label (e.g., Recommended)
  • Toggle switches pre‑selected
  • Separate review step during setup
  • Leave fields blank and suggest inline
  • No defaults—start empty
Q10
Multiple Choice
Which labels or cues best explain why a default is suggested? Choose up to 2.
  • Recommended
  • Popular choice
  • Best for most users
  • Based on your device
  • Best for beginners
  • You can change this anytime
Q11
Multiple Choice
Where would you expect to change these defaults later?
  • Main settings page
  • Within each feature’s settings
  • During first‑use tutorials
  • Profile/account page
  • Contextual menu near the control
  • I’m not sure
Q12
Long Text
Describe any default that surprised or confused you today. What happened?
Max 600 chars
Q13
Short Text
Write a short message that would reassure you that defaults are editable.
Max 100 chars
Q14
Multiple Choice
Quality check: To show you’re paying attention, please select “I am paying attention.”
  • I am paying attention
  • I am not paying attention
  • Prefer not to answer
Q15
Multiple Choice
Have you used this product before today?
  • No, this is my first time
  • I tried it once before
  • Yes, I’ve used it a few times
  • Yes, I use it regularly
Q16
Multiple Choice
Which device did you primarily use today?
  • Desktop or laptop
  • Phone
  • Tablet
  • Other
Q17
Multiple Choice
Which operating system were you using today?
  • Windows
  • macOS
  • iOS
  • Android
  • Linux
  • Other/Not sure
Q18
Multiple Choice
How familiar are you with products like this (similar apps/services)?
  • Not at all familiar
  • Slightly familiar
  • Moderately familiar
  • Very familiar
  • Extremely familiar
Q19
Multiple Choice
What is your age?
  • Under 18
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q20
Multiple Choice
What is your gender? (optional)
  • Woman
  • Man
  • Nonbinary or another gender
  • Prefer to self-describe
  • Prefer not to say
Q21
Short Text
Which country are you in? (optional)
Max 100 chars
Q22
Long Text
Any other feedback about pre‑filled defaults or your setup experience?
Max 600 chars
Q23
AI Interview
AI Interview: 2 Follow-up Questions on Pre‑filled Defaults
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q24
Chat Message
Thank you for your time—your responses have been recorded.

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