During this course, which one channel did you use most for updates?
- Email
- LMS announcements
- Slack/Discord
- WhatsApp/Telegram
- In-app notifications
- Other
Attention check: To confirm you are paying attention, please select "LMS announcements."
- Email
- LMS announcements
- Slack/Discord
- WhatsApp/Telegram
Overall, how timely were course updates during this cohort?
How clear were the instructions in announcements and messages?
Rank your preferred channels for routine course updates (drag to order, top = most preferred).
Which support resources did you use during this course? Select all that apply.
- Live Q&A sessions
- Instructor office hours
- Discussion forum
- 1:1 mentor/support
- Support ticket/help desk
- Peer study groups
- Course FAQ/Docs
How would you rate the average speed of staff responses during this course?
For issues you raised during this course, how often were they resolved?
Approximately how many support requests did you submit during this course? Enter a number (0 if none).
Compared to before the course, how has your confidence with fintech concepts changed?
The balance of theory and practice in this course felt...
- Too theoretical
- Slightly more theoretical
- Balanced
- Slightly more practical
- Too practical
Overall, the course communication and support met my needs.
What communication or support practice worked especially well for you?
Max 600 chars
If you could change one thing about communication or support, what would it be?
Max 600 chars
How do you describe your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
Where are you primarily based?
What is the highest level of education you have completed?
- High school or equivalent
- Some college
- Bachelor's degree
- Master's degree
- Doctorate
- Professional certification
- Prefer not to say
What is your current employment status?
- Full-time
- Part-time
- Self-employed
- Student
- Not employed
- Prefer not to say
How many years have you worked in fintech, if any?
Welcome! This brief survey asks about communication and support in your most recent fintech cohort. It takes about 5 minutes.
Before we finish, is there anything else you'd like to share about course communication or support?
Max 600 chars
AI Interview: 2 Follow-up Questions on Course Communication and Support
Thank you for your time—your feedback helps us improve future cohorts.