Student Feedback Survey: Course Communication & Support
Use this survey template to collect student feedback on course messaging, support, and instructor response time after fintech or online cohorts. Improve outcomes.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
24
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Multiple Choice
During this course, which one channel did you use most for updates?
Email
LMS announcements
Slack/Discord
WhatsApp/Telegram
In-app notifications
Other
Q2
Multiple Choice
Attention check: To confirm you are paying attention, please select "LMS announcements."
Email
LMS announcements
Slack/Discord
WhatsApp/Telegram
Q3
Opinion Scale
Overall, how timely were course updates during this cohort?
Range: 1 – 10
Min: Very lateMid: About on timeMax: Very timely
Q4
Rating
How clear were the instructions in announcements and messages?
Scale: 11 (star)
Min: Very unclearMax: Very clear
Q5
Ranking
Rank your preferred channels for routine course updates (drag to order, top = most preferred).
Drag to order (top = most important)
Email
LMS announcements
Slack/Discord
SMS/Text
In-app notifications
Q6
Multiple Choice
Which support resources did you use during this course? Select all that apply.
Live Q&A sessions
Instructor office hours
Discussion forum
1:1 mentor/support
Support ticket/help desk
Peer study groups
Course FAQ/Docs
Q7
Rating
How would you rate the average speed of staff responses during this course?
Scale: 11 (star)
Min: Very slowMax: Very fast
Q8
Matrix
For issues you raised during this course, how often were they resolved?
Rows
Never resolved
Rarely
Sometimes
Often
Always
Technical issues
•
•
•
•
•
Content questions
•
•
•
•
•
Assessment/grading questions
•
•
•
•
•
Administrative matters (billing, access)
•
•
•
•
•
Career or industry questions
•
•
•
•
•
Q9
Numeric
Approximately how many support requests did you submit during this course? Enter a number (0 if none).
Accepts a numeric value
Whole numbers only
Q10
Opinion Scale
Compared to before the course, how has your confidence with fintech concepts changed?
Range: 1 – 10
Min: Much lowerMid: No changeMax: Much higher
Q11
Multiple Choice
The balance of theory and practice in this course felt...
Too theoretical
Slightly more theoretical
Balanced
Slightly more practical
Too practical
Q12
Opinion Scale
Overall, the course communication and support met my needs.
What communication or support practice worked especially well for you?
Max 600 chars
Q14
Long Text
If you could change one thing about communication or support, what would it be?
Max 600 chars
Q15
Dropdown
What is your age group?
18–24
25–34
35–44
45–54
55+
Prefer not to say
Q16
Multiple Choice
How do you describe your gender?
Woman
Man
Non-binary
Prefer not to say
Q17
Dropdown
Where are you primarily based?
Africa
Asia
Europe
Latin America
Middle East
North America
Oceania
Prefer not to say
Q18
Multiple Choice
What is the highest level of education you have completed?
High school or equivalent
Some college
Bachelor's degree
Master's degree
Doctorate
Professional certification
Prefer not to say
Q19
Multiple Choice
What is your current employment status?
Full-time
Part-time
Self-employed
Student
Not employed
Prefer not to say
Q20
Dropdown
How many years have you worked in fintech, if any?
No experience
<1 year
1–3 years
4–7 years
8+ years
Prefer not to say
Q21
Chat Message
Welcome! This brief survey asks about communication and support in your most recent fintech cohort. It takes about 5 minutes.
Q22
Long Text
Before we finish, is there anything else you'd like to share about course communication or support?
Max 600 chars
Q23
AI Interview
AI Interview: 2 Follow-up Questions on Course Communication and Support
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q24
Chat Message
Thank you for your time—your feedback helps us improve future cohorts.
Frequently Asked Questions
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