Student Feedback Survey: Course Communication & Support
Use this survey template to collect student feedback on course messaging, support, and instructor response time after fintech or online cohorts. Improve outcomes.
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AI-Powered Questions
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Detailed Reports
Comprehensive insights and recommendations
Sample Survey Items
Q1
Multiple Choice
During this course, which one channel did you use most for updates?
Email
LMS announcements
Slack/Discord
WhatsApp/Telegram
In-app notifications
Other
Q2
Multiple Choice
Attention check: To confirm you are paying attention, please select "LMS announcements."
Email
LMS announcements
Slack/Discord
WhatsApp/Telegram
Q3
Opinion Scale
Overall, how timely were course updates during this cohort?
Range: 1 – 10
Min: Very lateMid: About on timeMax: Very timely
Q4
Rating
How clear were the instructions in announcements and messages?
Scale: 10 (star)
Min: Very unclearMax: Very clear
Q5
Ranking
Rank your preferred channels for routine course updates (drag to order, top = most preferred).
Drag to order (top = most important)
Email
LMS announcements
Slack/Discord
SMS/Text
In-app notifications
Q6
Multiple Choice
Which support resources did you use during this course? Select all that apply.
Live Q&A sessions
Instructor office hours
Discussion forum
1:1 mentor/support
Support ticket/help desk
Peer study groups
Course FAQ/Docs
Q7
Rating
How would you rate the average speed of staff responses during this course?
Scale: 10 (star)
Min: Very slowMax: Very fast
Q8
Matrix
For issues you raised during this course, how often were they resolved?
Rows
Never resolved
Rarely
Sometimes
Often
Always
Technical issues
•
•
•
•
•
Content questions
•
•
•
•
•
Assessment/grading questions
•
•
•
•
•
Administrative matters (billing, access)
•
•
•
•
•
Career or industry questions
•
•
•
•
•
Q9
Numeric
Approximately how many support requests did you submit during this course? Enter a number (0 if none).
Accepts a numeric value
Whole numbers only
Q10
Opinion Scale
Compared to before the course, how has your confidence with fintech concepts changed?
Range: 1 – 10
Min: Much lowerMid: No changeMax: Much higher
Q11
Multiple Choice
The balance of theory and practice in this course felt...
Too theoretical
Slightly more theoretical
Balanced
Slightly more practical
Too practical
Q12
Opinion Scale
Overall, the course communication and support met my needs.