Q01
Long Text
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Course Communication & Support Effectiveness Survey
Measures student perceptions of messaging timeliness, channel preference, and support quality in online or fintech cohort programs to identify actionable communication improvements.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
21 questions · ~4 min
Q02
Multiple Choice
During this course, which one channel did you use most often for course updates?
Q03
Multiple Choice
Which support resources did you use during this course? Select all that apply.
Q04
Long Text
Overall, the course communication and support met my needs.
Q05
AI Interview
Thinking about your experience with communication and support during this course, what worked especially well for you, and what would you most want to see improved?
Q06
Long Text
What is your age group?
Q07
Long Text
Thank you for your time — your feedback helps us improve future cohorts!
Q08
Long Text
Overall, how timely were course updates during this cohort?
Q09
Long Text
Approximately how many support requests did you submit during this course?
Q10
Long Text
To what extent did the course's communication and support contribute to your learning experience?
Q11
Long Text
Based on your responses in this survey, is there anything else you would like to share about course communication or support?
Q12
Multiple Choice
How do you describe your gender?
Q13
Long Text
How clear were the instructions in course announcements and messages?
Q14
Long Text
How would you rate the speed of staff responses to your questions or requests during this course?
Q15
Long Text
How likely are you to recommend this course to a peer, based on the communication and support experience?
Q16
Long Text
Where are you primarily based?
Q17
Long Text
Please rank your preferred channels for routine course updates (drag to reorder; top = most preferred).
Q18
Long Text
Thinking about issues or problems you raised during this course, how often were they resolved to your satisfaction?
Q19
Long Text
What is the highest level of education you have completed?
Q20
Long Text
What is your current employment status?
Q21
Long Text
How many years have you worked in fintech, if any?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.