All Templates

Ecommerce Power User Retention & Churn Survey Template

Find behaviors and value moments that fuel repeat purchases and loyalty. Launch this ecommerce retention survey to spot churn risk and keep power users engaged.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Multiple Choice
Where do you primarily shop with us?
  • Mobile app
  • Mobile web browser
  • Desktop website
  • Tablet app
Q2
Multiple Choice
In the past 30 days, about how many visits did you make?
  • 1–3 visits
  • 4–9 visits
  • 10–19 visits
  • 20 or more visits
Q3
Matrix
In the past 30 days, how often did you do each of the following?
RowsNot in last 30 daysOnce2–3 times4–6 times7+ times
Saved items to a list•••••
Used filters or sort to narrow results•••••
Repurchased from a previously used seller or brand•••••
Used a coupon or promo code•••••
Checked Buy Again/Reorder•••••
Tracked an order's delivery status•••••
Started checkout with one-tap or express•••••
Q4
Constant Sum
Allocate 100 points across the items that most keep you coming back.
Total must equal 100
Min per option: 0Whole numbers only
Q5
Long Text
Thinking about the last 7 days, describe a moment when we saved you time or money.
Max 600 chars
Q6
Opinion Scale
How helpful were our alerts/notifications in the last 30 days?
Range: 1 – 10
Min: Not at all helpfulMid: Moderately helpfulMax: Very helpful
Q7
Multiple Choice
Which one of these options did you use most in the last 30 days?
  • Price alerts or back-in-stock
  • Guest checkout
  • Live chat or help
  • Store pickup or same-day delivery
Q8
Multiple Choice
Attention check: Please select "I am paying attention."
  • I am paying attention
  • I am not paying attention
  • Prefer not to say
Q9
Opinion Scale
How likely are you to keep using us over the next 3 months?
Range: 1 – 10
Min: Very unlikelyMid: NeutralMax: Very likely
Q10
Numeric
On average, how many orders do you place per month here?
Accepts a numeric value
Whole numbers only
Q11
Multiple Choice
In the last 3 months, have you recommended us to someone?
  • Yes
  • No
Q12
Long Text
What would most increase your likelihood to keep using us?
Max 600 chars
Q13
Long Text
What moments make it worth returning to shop with us?
Max 600 chars
Q14
Numeric
What is your age?
Accepts a numeric value
Whole numbers only
Q15
Multiple Choice
What is your gender identity?
  • Woman
  • Man
  • Non-binary
  • Prefer to self-describe
  • Prefer not to say
Q16
Multiple Choice
Where do you live?
  • United States
  • Canada
  • United Kingdom
  • Australia
  • India
  • Other
Q17
Multiple Choice
How long have you had an account with us?
  • Less than 3 months
  • 3–11 months
  • 1–2 years
  • 3+ years
Q18
Multiple Choice
About how often do you shop online (any retailer)?
  • Daily
  • A few times per week
  • About once per week
  • A few times per month
  • About once per month or less
Q19
Long Text
Any other feedback you want to share to help us improve?
Max 600 chars
Q20
AI Interview
AI Interview: 2 Follow-up Questions on retention drivers
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q21
Chat Message
Thank you for participating—your feedback helps us improve.

Ready to Get Started?

Launch your survey in minutes with this pre-built template

Use This TemplateBrowse More Templates