E-commerce Ops Power User Feature & Adoption Survey Template
Collect product feedback from e-commerce power users. Rank features, uncover pain points, measure adoption and satisfaction, and guide your product roadmap.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
26
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Numeric
About how many orders did your store process in the last 30 days? Please enter a number only.
Accepts a numeric value
Whole numbers only
Q2
Matrix
In the last 30 days, how often did you personally handle each task?
Rows
Never
Rarely
Sometimes
Often
Very often
Inventory updates
•
•
•
•
•
Promotion/discount setup
•
•
•
•
•
Returns and exchanges
•
•
•
•
•
Fulfillment exceptions
•
•
•
•
•
Catalog changes
•
•
•
•
•
Multi-channel listing sync
•
•
•
•
•
Pricing changes
•
•
•
•
•
Performance reporting
•
•
•
•
•
Q3
Multiple Choice
Which tools did you rely on in the last 30 days? Select all that apply.
If manual steps could be reduced by about 90%, how appealing would that be?
Range: 1 – 10
Min: Not appealingMid: NeutralMax: Extremely appealing
Q5
Multiple Choice
Which areas cause the most friction today? Select up to 4.
Inventory accuracy across channels
Pricing updates and sync
Promotion setup and QA
Returns processing
Fraud/risk review
Shipping rate optimization
Attribution/reporting clarity
Site performance or checkout issues
Data syncing between systems
Q6
Ranking
Rank all items from most painful (1) to least painful (7).
Drag to order (top = most important)
Inventory accuracy
Channel price sync
Promotion setup/QA
Returns and exchanges
Fulfillment exceptions
Analytics/attribution
Data integration between tools
Q7
Long Text
Briefly describe a recent (last 30 days) painful issue and its impact.
Max 600 chars
Q8
Multiple Choice
Which capabilities would be most valuable if available today? Select up to 5.
Real-time inventory reconciliation across channels
Rule-based price synchronization
Promotion setup wizard with QA/testing
Returns automation with policy rules
Order exception dashboard and alerts
Multi-carrier shipping rate optimizer
Self-serve data pipeline into BI
Proactive anomaly detection and alerting
AI-assisted bulk product content editing
Q9
Multiple Choice
If using a data pipeline, where would you want data delivered?
Snowflake
Google BigQuery
Amazon Redshift
Databricks/Lakehouse
PostgreSQL/MySQL
Azure Synapse
Not sure yet
Q10
Matrix
How valuable are the following capabilities to your operations?
Rows
Not valuable
Slightly valuable
Moderately valuable
Very valuable
Critical
Real-time inventory reconciliation
•
•
•
•
•
Rule-based price synchronization
•
•
•
•
•
Order exception dashboard and alerts
•
•
•
•
•
Returns automation
•
•
•
•
•
Multi-carrier shipping rate optimizer
•
•
•
•
•
Promotion setup wizard with QA/testing
•
•
•
•
•
Q11
Multiple Choice
If a solution clearly solved your top two issues, how soon would you adopt it?
Immediately (0–1 month)
Soon (1–3 months)
Later (3–6 months)
Not in the next 6 months
Q12
Numeric
What is the maximum monthly budget you would realistically approve for a tool that resolves your two biggest pains? Please enter a number only.
Accepts a numeric value
Whole numbers only
Q13
Numeric
Roughly how much do you currently spend per month on tools covering these areas? Please enter a number only.
Accepts a numeric value
Whole numbers only
Q14
Multiple Choice
What could prevent you from switching to a better solution? Select all that apply.
Integration effort
Data migration risk
Team training/time
Existing contract lock-in
Security/compliance requirements
Missing critical features
Unclear ROI/business case
Q15
Multiple Choice
Which best describes your role in purchasing tools like this?
Final decision maker
Part of evaluation team
Influencer
End user only
Q16
Multiple Choice
Which e-commerce platform(s) power your primary storefront(s)? Select all that apply.
Shopify
Shopify Plus
Magento / Adobe Commerce
BigCommerce
WooCommerce
Custom/Headless
Multiple platforms
Other
Q17
Multiple Choice
Which marketplaces do you actively sell on? Select all that apply.
Amazon
eBay
Walmart
Etsy
None of the above
Other
Q18
Multiple Choice
What is your current role/title?
Owner/Founder
Head of Operations
E-commerce Manager
Operations Analyst
Engineering/IT
Marketing
Finance
Consultant/Agency
Other
Q19
Multiple Choice
Approximate company size (employees)
1–10
11–50
51–200
201–1,000
1,001–5,000
5,001+
Q20
Multiple Choice
Team size primarily handling e-commerce operations
1
2–3
4–7
8–15
16+
Q21
Multiple Choice
Years of hands-on e-commerce operations experience
0–1
2–3
4–6
7–10
11+
Q22
Multiple Choice
Primary customer region(s). Select all that apply.
North America
Europe
APAC
Latin America
Middle East/Africa
Global
Q23
Multiple Choice
Attention check: To confirm you’re paying attention, please select “I am a power user.”
I am a power user
I prefer not to answer
I am new to e-commerce
Q24
Long Text
Anything else we should know to make this a must-have for you?
Max 600 chars
Q25
AI Interview
AI Interview: 2 Follow-up Questions on your key responses
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q26
Chat Message
Thanks for your time—your input will directly inform our roadmap.
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.
How do I create my first survey?
Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.
How can I share surveys with my team?
Send a project link so teammates can view and collaborate instantly.
Can the AI generate a survey from a prompt?
Yes. Provide a prompt and QuestionPunk drafts a survey you can tweak before sending.
How long does support typically take to reply?
We reply within 24 hours—often much sooner. Include key details in your message to help us assist you faster.
Can I export survey results?
Absolutely. Export results as CSV straight from the results page for quick data work.