About how many orders did your store process in the last 30 days? Please enter a number only.
Accepts a numeric value
Whole numbers only
In the last 30 days, how often did you personally handle each task?
Rows Never Rarely Sometimes Often Very often Inventory updates • • • • • Promotion/discount setup • • • • • Returns and exchanges • • • • • Fulfillment exceptions • • • • • Catalog changes • • • • • Multi-channel listing sync • • • • • Pricing changes • • • • • Performance reporting • • • • •
Which tools did you rely on in the last 30 days? Select all that apply.
Native platform admin (e.g., Shopify/Magento/etc.) Third-party inventory/OMS app Shipping/fulfillment software Analytics/BI tool Dynamic pricing tool Custom scripts/APIs Spreadsheets (Excel/Google Sheets) Marketplace integrator (e.g., Amazon/eBay/Walmart)
If manual steps could be reduced by about 90%, how appealing would that be?
Range: 1 – 10
Min: Not appealing Mid: Neutral Max: Extremely appealing
Which areas cause the most friction today? Select up to 4.
Inventory accuracy across channels Pricing updates and sync Promotion setup and QA Returns processing Fraud/risk review Shipping rate optimization Attribution/reporting clarity Site performance or checkout issues Data syncing between systems
Rank all items from most painful (1) to least painful (7).
Drag to order (top = most important)
Inventory accuracy Channel price sync Promotion setup/QA Returns and exchanges Fulfillment exceptions Analytics/attribution Data integration between tools
Briefly describe a recent (last 30 days) painful issue and its impact.
Max 600 chars
Which capabilities would be most valuable if available today? Select up to 5.
Real-time inventory reconciliation across channels Rule-based price synchronization Promotion setup wizard with QA/testing Returns automation with policy rules Order exception dashboard and alerts Multi-carrier shipping rate optimizer Self-serve data pipeline into BI Proactive anomaly detection and alerting AI-assisted bulk product content editing
If using a data pipeline, where would you want data delivered?
Snowflake Google BigQuery Amazon Redshift Databricks/Lakehouse PostgreSQL/MySQL Azure Synapse Not sure yet
How valuable are the following capabilities to your operations?
Rows Not valuable Slightly valuable Moderately valuable Very valuable Critical Real-time inventory reconciliation • • • • • Rule-based price synchronization • • • • • Order exception dashboard and alerts • • • • • Returns automation • • • • • Multi-carrier shipping rate optimizer • • • • • Promotion setup wizard with QA/testing • • • • •
If a solution clearly solved your top two issues, how soon would you adopt it?
Immediately (0–1 month) Soon (1–3 months) Later (3–6 months) Not in the next 6 months
What is the maximum monthly budget you would realistically approve for a tool that resolves your two biggest pains? Please enter a number only.
Accepts a numeric value
Whole numbers only
Roughly how much do you currently spend per month on tools covering these areas? Please enter a number only.
Accepts a numeric value
Whole numbers only
What could prevent you from switching to a better solution? Select all that apply.
Integration effort Data migration risk Team training/time Existing contract lock-in Security/compliance requirements Missing critical features Unclear ROI/business case
Which best describes your role in purchasing tools like this?
Final decision maker Part of evaluation team Influencer End user only
Which e-commerce platform(s) power your primary storefront(s)? Select all that apply.
Shopify Shopify Plus Magento / Adobe Commerce BigCommerce WooCommerce Custom/Headless Multiple platforms Other
Which marketplaces do you actively sell on? Select all that apply.
Amazon eBay Walmart Etsy None of the above Other
What is your current role/title?
Owner/Founder Head of Operations E-commerce Manager Operations Analyst Engineering/IT Marketing Finance Consultant/Agency Other
Approximate company size (employees)
1–10 11–50 51–200 201–1,000 1,001–5,000 5,001+
Team size primarily handling e-commerce operations
Years of hands-on e-commerce operations experience
Primary customer region(s). Select all that apply.
North America Europe APAC Latin America Middle East/Africa Global
Attention check: To confirm you’re paying attention, please select “I am a power user.”
I am a power user I prefer not to answer I am new to e-commerce
Anything else we should know to make this a must-have for you?
Max 600 chars
AI Interview: 2 Follow-up Questions on your key responses
Length: 2 Personality: Expert Interviewer Mode: Fast
Thanks for your time—your input will directly inform our roadmap.