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E-commerce Ops Feature Prioritization & Adoption Readiness Survey

A product-discovery instrument for e-commerce operations professionals that identifies operational pain points, prioritizes potential capabilities, and measures adoption readiness and willingness to pay.

Sample questions

A preview of what’s in the template. Every question is editable before you launch.

26 questions · ~4 min
Q01
Long Text

Welcome! This survey explores the tools, challenges, and needs of e-commerce operations professionals. Your participation is completely voluntary and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions and experiences. All responses are confidential and will be reported only in aggregate. The survey takes approximately 8–10 minutes to complete. By continuing, you agree to participate.

Q02
Multiple Choice

Do you currently manage or directly contribute to e-commerce operations (e.g., order management, inventory, fulfillment, pricing) as part of your role?

Q03
Long Text

Approximately how many orders did your store process in the last 30 days?

Q04
Multiple Choice

Which of the following areas cause the most friction in your operations today? Select up to 3.

Q05
Long Text

How important is reducing manual steps in your day-to-day e-commerce operations?

Q06
Multiple Choice

If a new tool addressed your most significant operational challenges, how soon would you realistically consider adopting it?

Q07
AI Interview

We'd like to explore a few of your responses in more depth. An AI moderator will ask you 1–2 brief follow-up questions based on what you've shared so far.

Q08
Long Text

Based on your responses in this survey, please share any additional thoughts or suggestions about your e-commerce operations needs.

Q09
Multiple Choice

Which e-commerce platform(s) power your primary storefront(s)? Select all that apply.

Q10
Long Text

Thank you for your time. Your input will directly inform our product development priorities. All responses are confidential and will be reported in aggregate only.

Q11
Multiple Choice

Which of the following operational tasks did you personally handle in the last 30 days? Select all that apply.

Q12
Long Text

How much does operational friction (e.g., manual workarounds, sync errors, delays) impact your team's productivity on a typical week?

Q13
Multiple Choice

Which of the following capabilities would be most valuable to your operations? Select up to 3.

Q14
Long Text

How likely would you be to evaluate a new tool that specifically targets your top operational pain points?

Q15
Multiple Choice

Which marketplaces do you actively sell on? Select all that apply.

Q16
Multiple Choice

Which tools did you rely on in the last 30 days? Select all that apply.

Q17
Long Text

Please briefly describe a recent operational pain point from the last 30 days and its impact on your business.

Q18
Long Text

Approximately how much does your team currently spend per month on e-commerce operations tools?

Q19
Multiple Choice

What is your current role or title?

Q20
Long Text

What monthly budget range would you realistically consider for a tool that addresses your top operational challenges?

Q21
Multiple Choice

What is your approximate company size (number of employees)?

Q22
Multiple Choice

What factors could prevent you from switching to a new operations tool? Select all that apply.

Q23
Multiple Choice

How many people on your team primarily handle e-commerce operations?

Q24
Multiple Choice

Which best describes your role in purchasing decisions for operations tools?

Q25
Multiple Choice

How many years of hands-on e-commerce operations experience do you have?

Q26
Multiple Choice

Which regions do your customers primarily come from? Select all that apply.

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.