About how many orders did your store process in the last 30 days? Please enter a number only.
In the last 30 days, how often did you personally handle each task?
Which tools did you rely on in the last 30 days? Select all that apply.
- Native platform admin (e.g., Shopify/Magento/etc.)
- Third-party inventory/OMS app
- Shipping/fulfillment software
- Analytics/BI tool
- Dynamic pricing tool
- Custom scripts/APIs
- Spreadsheets (Excel/Google Sheets)
- Marketplace integrator (e.g., Amazon/eBay/Walmart)
If manual steps could be reduced by about 90%, how appealing would that be?
Which areas cause the most friction today? Select up to 4.
- Inventory accuracy across channels
- Pricing updates and sync
- Promotion setup and QA
- Returns processing
- Fraud/risk review
- Shipping rate optimization
- Attribution/reporting clarity
- Site performance or checkout issues
- Data syncing between systems
Rank all items from most painful (1) to least painful (7).
Briefly describe a recent (last 30 days) painful issue and its impact.
Max 600 chars
Which capabilities would be most valuable if available today? Select up to 5.
- Real-time inventory reconciliation across channels
- Rule-based price synchronization
- Promotion setup wizard with QA/testing
- Returns automation with policy rules
- Order exception dashboard and alerts
- Multi-carrier shipping rate optimizer
- Self-serve data pipeline into BI
- Proactive anomaly detection and alerting
- AI-assisted bulk product content editing
If using a data pipeline, where would you want data delivered?
- Snowflake
- Google BigQuery
- Amazon Redshift
- Databricks/Lakehouse
- PostgreSQL/MySQL
- Azure Synapse
- Not sure yet
How valuable are the following capabilities to your operations?
If a solution clearly solved your top two issues, how soon would you adopt it?
- Immediately (0–1 month)
- Soon (1–3 months)
- Later (3–6 months)
- Not in the next 6 months
What is the maximum monthly budget you would realistically approve for a tool that resolves your two biggest pains? Please enter a number only.
Roughly how much do you currently spend per month on tools covering these areas? Please enter a number only.
What could prevent you from switching to a better solution? Select all that apply.
- Integration effort
- Data migration risk
- Team training/time
- Existing contract lock-in
- Security/compliance requirements
- Missing critical features
- Unclear ROI/business case
Which best describes your role in purchasing tools like this?
- Final decision maker
- Part of evaluation team
- Influencer
- End user only
Which e-commerce platform(s) power your primary storefront(s)? Select all that apply.
- Shopify
- Shopify Plus
- Magento / Adobe Commerce
- BigCommerce
- WooCommerce
- Custom/Headless
- Multiple platforms
- Other
Which marketplaces do you actively sell on? Select all that apply.
- Amazon
- eBay
- Walmart
- Etsy
- None of the above
- Other
What is your current role/title?
- Owner/Founder
- Head of Operations
- E-commerce Manager
- Operations Analyst
- Engineering/IT
- Marketing
- Finance
- Consultant/Agency
- Other
Approximate company size (employees)
- 1–10
- 11–50
- 51–200
- 201–1,000
- 1,001–5,000
- 5,001+
Team size primarily handling e-commerce operations
Years of hands-on e-commerce operations experience
Primary customer region(s). Select all that apply.
- North America
- Europe
- APAC
- Latin America
- Middle East/Africa
- Global
Attention check: To confirm you’re paying attention, please select “I am a power user.”
- I am a power user
- I prefer not to answer
- I am new to e-commerce
Anything else we should know to make this a must-have for you?
Max 600 chars
AI Interview: 2 Follow-up Questions on your key responses
Thanks for your time—your input will directly inform our roadmap.