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Customer Satisfaction & Product Feedback Survey Template

Product feedback survey to measure health and customer satisfaction, capture bugs, and collect feature requests from active users. Launch in minutes.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Template Overview

19

Questions

AI-Powered

Smart Analysis

Ready-to-Use

Launch in Minutes

This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.

Sample Survey Items

Q1
Opinion Scale
Overall, how satisfied are you with the product over the last 14 days?
Range: 1 10
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q2
Long Text
What factors most influenced your rating? Please include specific examples.
Max 600 chars
Q3
Numeric
About how many separate sessions did you use the product in the last 7 days?
Accepts a numeric value
Whole numbers only
Q4
Multiple Choice
Which parts of the product did you use in the last 14 days? Select all that apply.
  • Dashboard
  • Reports
  • Collaboration/Sharing
  • Mobile app
  • Integrations
  • Billing & account
  • Settings & admin
Q5
Multiple Choice
In the last 14 days, did you encounter any bugs, errors, or crashes?
  • Yes
  • No
Q6
Multiple Choice
If you experienced an issue, where did it occur? Select all that apply.
  • Dashboard
  • Reports
  • Collaboration/Sharing
  • Mobile app
  • Integrations
  • Billing & account
  • Settings & admin
Q7
Long Text
Please describe the most disruptive issue you experienced. Include steps to reproduce and any error messages.
Max 600 chars
Q8
Rating
How disruptive was that issue to your work?
Scale: 11 (star)
Min: MinorMax: Severe
Q9
Multiple Choice
Attention check: To confirm you are paying attention, please select "Yes".
  • Yes
  • No
Q10
Constant Sum
Allocate a total of 100 points across the areas below to show what would most improve your experience.
Total must equal 100
  • Reliability/Stability
  • Performance speed
  • New or expanded features
  • Integrations
  • Ease of use / UX
  • Reporting & insights
Min per option: 0Whole numbers only
Q11
Long Text
If we could ship one change next month, what should it be and why?
Max 600 chars
Q12
Multiple Choice
Which best describes your role?
  • Individual contributor
  • Team lead/Manager
  • Executive
  • Operations/Support
  • Data/Analytics
  • Engineering
  • Product/Design
  • Other
Q13
Multiple Choice
Approximately how many people work at your company?
  • 1–10
  • 11–50
  • 51–200
  • 201–1000
  • 1001+
Q14
Multiple Choice
Where are you primarily located?
  • North America
  • Europe
  • Asia-Pacific
  • Latin America
  • Middle East & Africa
  • Other
Q15
Multiple Choice
How long have you used the product?
  • Under 1 month
  • 1–3 months
  • 3–12 months
  • 1–2 years
  • 2+ years
Q16
Chat Message
Welcome! This brief survey should take about 3–4 minutes.
Q17
Long Text
Anything else you’d like us to know?
Max 600 chars
Q18
AI Interview
AI Interview: 2 Follow-up Questions on Product Health
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q19
Chat Message
Thanks for your time—your feedback helps us prioritize improvements.

Frequently Asked Questions

What is QuestionPunk?
QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.
How do I create my first survey?
Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.
How can I share surveys with my team?
Send a project link so teammates can view and collaborate instantly.
Can the AI generate a survey from a prompt?
Yes. Provide a prompt and QuestionPunk drafts a survey you can tweak before sending.
How long does support typically take to reply?
We reply within 24 hours—often much sooner. Include key details in your message to help us assist you faster.
Can I export survey results?
Absolutely. Export results as CSV straight from the results page for quick data work.

Ready to Get Started?

Launch your survey in minutes with this pre-built template