Customer Satisfaction & Product Feedback Survey Template - Survey Template | QuestionPunk
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Customer Satisfaction & Product Feedback Survey Template

Product feedback survey to measure health and customer satisfaction, capture bugs, and collect feature requests from active users. Launch in minutes.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
opinion scale
Overall, how satisfied are you with the product over the last 14 days?
Q2
long text
What factors most influenced your rating? Please include specific examples.
Max 600 chars
Q3
numeric
About how many separate sessions did you use the product in the last 7 days?
Q4
multiple choice
Which parts of the product did you use in the last 14 days? Select all that apply.
  • Dashboard
  • Reports
  • Collaboration/Sharing
  • Mobile app
  • Integrations
  • Billing & account
  • Settings & admin
Q5
multiple choice
In the last 14 days, did you encounter any bugs, errors, or crashes?
  • Yes
  • No
Q6
multiple choice
If you experienced an issue, where did it occur? Select all that apply.
  • Dashboard
  • Reports
  • Collaboration/Sharing
  • Mobile app
  • Integrations
  • Billing & account
  • Settings & admin
Q7
long text
Please describe the most disruptive issue you experienced. Include steps to reproduce and any error messages.
Max 600 chars
Q8
rating
How disruptive was that issue to your work?
Q9
multiple choice
Attention check: To confirm you are paying attention, please select "Yes".
  • Yes
  • No
Q10
constant sum
Allocate a total of 100 points across the areas below to show what would most improve your experience.
Q11
long text
If we could ship one change next month, what should it be and why?
Max 600 chars
Q12
multiple choice
Which best describes your role?
  • Individual contributor
  • Team lead/Manager
  • Executive
  • Operations/Support
  • Data/Analytics
  • Engineering
  • Product/Design
  • Other
Q13
multiple choice
Approximately how many people work at your company?
  • 1–10
  • 11–50
  • 51–200
  • 201–1000
  • 1001+
Q14
multiple choice
Where are you primarily located?
  • North America
  • Europe
  • Asia-Pacific
  • Latin America
  • Middle East & Africa
  • Other
Q15
multiple choice
How long have you used the product?
  • Under 1 month
  • 1–3 months
  • 3–12 months
  • 1–2 years
  • 2+ years
Q16
chat message
Welcome! This brief survey should take about 3–4 minutes.
Q17
long text
Anything else you’d like us to know?
Max 600 chars
Q18
ai interview
AI Interview: 2 Follow-up Questions on Product Health
AI Interview
Q19
chat message
Thanks for your time—your feedback helps us prioritize improvements.

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