When was your most recent order with us?
- Within the last 7 days
- 8–14 days ago
- 15–30 days ago
- 31–60 days ago
- More than 60 days ago
How did you place that order?
- Website on desktop
- Website on mobile browser
- Mobile app
- Marketplace (e.g., Amazon)
- Social media shop
Overall, how satisfied were you with your most recent experience?
Range: 1 – 10
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
What, if anything, could have been better about the experience?
Max 600 chars
How likely are you to shop with us again in the next month?
Scale: 10 (star)
Min: Very unlikelyMax: Very likely
Attention check: To confirm you’re paying attention, please select "Agree."
- Strongly disagree
- Disagree
- Neutral
- Agree
- Strongly agree
Please rate each part of your recent order experience.
| Rows | Very poor | Poor | Average | Good | Excellent |
|---|
| Product availability | • | • | • | • | • |
| Price fairness | • | • | • | • | • |
| Delivery speed | • | • | • | • | • |
| Item quality on arrival | • | • | • | • | • |
| Website/app ease of use | • | • | • | • | • |
| Checkout and payment | • | • | • | • | • |
| Order updates/communication | • | • | • | • | • |
Which factor most influenced your overall satisfaction?
- Product availability
- Price fairness
- Delivery speed
- Item quality
- Ease of use
- Checkout/payment
- Order updates/communication
What one thing would have most improved your experience?
Max 600 chars
Did anything go wrong with this order?
What issues did you experience? Select up to three.
- Delivery delay
- Damaged or incorrect item
- Order canceled/out-of-stock after purchase
- Payment or checkout problem
- Promo code or pricing issue
- Website/app bug
- Customer service problem
How disruptive was this issue to you?
Range: 1 – 10
Min: No impactMid: ModerateMax: Severe impact
Did you contact customer support for this order?
Which support channel did you use?
- Live chat
- Email
- Phone
- In-app support
- Social media
How satisfied were you with the support you received?
Scale: 10 (star)
Min: Very dissatisfiedMax: Very satisfied
What is your age range?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
Which gender do you identify with?
- Woman
- Man
- Non-binary
- Prefer not to say
Where do you live?
- United States
- Canada
- United Kingdom
- Australia
- European Union
- Other/Another country
- Prefer not to say
What is the highest level of education you have completed?
- Some high school
- High school diploma or equivalent
- Some college/associate degree
- Bachelor’s degree
- Postgraduate or professional degree
- Prefer not to say
What is your current employment status?
- Full-time
- Part-time
- Self-employed
- Student
- Unemployed
- Retired
- Prefer not to say
Is there anything else you’d like to tell us about this order or your experience?
Max 600 chars
AI Interview: 2 Follow-up Questions on Your Recent Shopping Experience
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast Thanks for your time—your feedback helps us improve!