Measures overall satisfaction, Net Promoter Score, and key experience drivers across the end-to-end shopping journey. Designed for retail and ecommerce teams seeking actionable insights on product, delivery, checkout, and support touchpoints.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
26
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome, and thank you for agreeing to share your feedback.
This short survey asks about your most recent shopping experience with us. It should take approximately 5 minutes to complete.
There are no right or wrong answers—we are interested in your honest opinions. Your responses are confidential, will be reported in aggregate, and will be used internally to improve our products and services.
Participation is voluntary, and you may stop at any time.
Q2
Dropdown
When did you place your most recent order with us?
Within the last 7 days
8–14 days ago
15–30 days ago
31–60 days ago
More than 60 days ago
Q3
Multiple Choice
How did you place that order?
Website on desktop
Website on mobile browser
Mobile app
Marketplace (e.g., Amazon)
Social media shop
In-store
Phone
Other (please specify)
Q4
Opinion Scale
Overall, how satisfied were you with your most recent shopping experience?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q5
Opinion Scale
How likely is it that you would recommend us to a friend or colleague?
Range: 0 – 10
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q6
Opinion Scale
How likely are you to shop with us again?
Range: 1 – 7
Min: Very unlikelyMid: NeutralMax: Very likely
Q7
Chat Message
The following questions ask you to rate specific parts of your recent order. Please indicate your level of satisfaction with each.
Q8
Opinion Scale
How satisfied were you with the product selection and availability?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q9
Opinion Scale
How satisfied were you with the pricing and value for money?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q10
Opinion Scale
How satisfied were you with the ease of browsing and finding what you needed?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q11
Opinion Scale
How satisfied were you with the checkout and payment process?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q12
Opinion Scale
How satisfied were you with the delivery speed and reliability?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q13
Opinion Scale
How satisfied were you with the quality of the item(s) you received?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q14
Opinion Scale
How satisfied were you with order updates and communication (e.g., confirmation, tracking)?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q15
Multiple Choice
Which of the following had the greatest influence on your overall satisfaction with this order?
Product selection and availability
Pricing and value
Ease of browsing the website or app
Checkout and payment process
Delivery speed and reliability
Item quality
Order updates and communication
Other (please specify)
Q16
Multiple Choice
Did you experience any problems with this order?
Yes
No
Q17
Multiple Choice
Which of the following issues did you experience? Select all that apply.
Delivery delay
Damaged or incorrect item
Order canceled or out-of-stock after purchase
Payment or checkout problem
Promo code or pricing issue
Website or app bug
Customer service problem
Other (please specify)
Q18
Opinion Scale
How much did this issue affect your overall experience?
Range: 1 – 7
Min: No impact at allMid: NeutralMax: Extremely severe impact
Q19
Multiple Choice
Did you contact customer support about this order?
Yes
No
Q20
Multiple Choice
Which support channel did you use?
Live chat
Email
Phone
In-app support
Social media
Other (please specify)
Q21
Opinion Scale
How satisfied were you with the customer support you received?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q22
AI Interview
Based on your responses in this survey, is there anything else you'd like to share about your recent shopping experience? We may ask a follow-up question or two to better understand your perspective.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q23
Dropdown
What is your age range?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q24
Multiple Choice
What is your gender?
Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say
Q25
Dropdown
In which country or region do you currently reside?
United States
Canada
United Kingdom
Australia
Western Europe
Eastern Europe
Latin America
Asia-Pacific
Middle East & Africa
Other
Prefer not to say
Q26
Chat Message
Thank you for taking the time to share your feedback. Your responses are confidential and will help us improve your future shopping experience.
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.
How do I create my first survey?
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How long does support typically take to reply?
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Can I export survey results?
Absolutely. Export results as CSV straight from the results page for quick data work.