When was your most recent order with us?
How did you place that order?
- Website on desktop
- Website on mobile browser
- Mobile app
- Marketplace (e.g., Amazon)
- Social media shop
Overall, how satisfied were you with your most recent experience?
What, if anything, could have been better about the experience?
Max 600 chars
How likely are you to shop with us again in the next month?
Attention check: To confirm you’re paying attention, please select "Agree."
- Strongly disagree
- Disagree
- Neutral
- Agree
- Strongly agree
Please rate each part of your recent order experience.
Which factor most influenced your overall satisfaction?
- Product availability
- Price fairness
- Delivery speed
- Item quality
- Ease of use
- Checkout/payment
- Order updates/communication
What one thing would have most improved your experience?
Max 600 chars
Did anything go wrong with this order?
What issues did you experience? Select up to three.
- Delivery delay
- Damaged or incorrect item
- Order canceled/out-of-stock after purchase
- Payment or checkout problem
- Promo code or pricing issue
- Website/app bug
- Customer service problem
How disruptive was this issue to you?
Did you contact customer support for this order?
Which support channel did you use?
- Live chat
- Email
- Phone
- In-app support
- Social media
How satisfied were you with the support you received?
Which gender do you identify with?
- Woman
- Man
- Non-binary
- Prefer not to say
What is the highest level of education you have completed?
What is your current employment status?
Is there anything else you’d like to tell us about this order or your experience?
Max 600 chars
AI Interview: 2 Follow-up Questions on Your Recent Shopping Experience
Thanks for your time—your feedback helps us improve!