Q01
Long Text
All templates
Post-Purchase Shopping Experience & CSAT Survey
Measures overall satisfaction, Net Promoter Score, and key experience drivers across the end-to-end shopping journey. Designed for retail and ecommerce teams seeking actionable insights on product, delivery, checkout, and support touchpoints.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
26 questions · ~4 min
Q02
Long Text
When did you place your most recent order with us?
Q03
Long Text
Overall, how satisfied were you with your most recent shopping experience?
Q04
Long Text
The following questions ask you to rate specific parts of your recent order. Please indicate your level of satisfaction with each.
Q05
Multiple Choice
Did you experience any problems with this order?
Q06
Multiple Choice
Did you contact customer support about this order?
Q07
AI Interview
Based on your responses in this survey, is there anything else you'd like to share about your recent shopping experience? We may ask a follow-up question or two to better understand your perspective.
Q08
Long Text
What is your age range?
Q09
Long Text
Thank you for taking the time to share your feedback. Your responses are confidential and will help us improve your future shopping experience.
Q10
Multiple Choice
How did you place that order?
Q11
Long Text
How likely is it that you would recommend us to a friend or colleague?
Q12
Long Text
How satisfied were you with the product selection and availability?
Q13
Multiple Choice
Which of the following issues did you experience? Select all that apply.
Q14
Multiple Choice
Which support channel did you use?
Q15
Multiple Choice
What is your gender?
Q16
Long Text
How likely are you to shop with us again?
Q17
Long Text
How satisfied were you with the pricing and value for money?
Q18
Long Text
How much did this issue affect your overall experience?
Q19
Long Text
How satisfied were you with the customer support you received?
Q20
Long Text
In which country or region do you currently reside?
Q21
Long Text
How satisfied were you with the ease of browsing and finding what you needed?
Q22
Long Text
How satisfied were you with the checkout and payment process?
Q23
Long Text
How satisfied were you with the delivery speed and reliability?
Q24
Long Text
How satisfied were you with the quality of the item(s) you received?
Q25
Long Text
How satisfied were you with order updates and communication (e.g., confirmation, tracking)?
Q26
Multiple Choice
Which of the following had the greatest influence on your overall satisfaction with this order?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.