Site Search UX Evaluation: Intent, Relevance & Filtering

Welcome to the Search Experience Survey. This survey takes approximately 4–6 minutes and asks about your most recent search session in the product. Your responses are confidential and will be reported only in aggregate to help us improve the search experience. Participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers—we are simply interested in your honest opinions.

When did you last use the product's search feature?

• Today
• In the past 3 days
• In the past 7 days
• In the past 30 days
• More than 30 days ago
• I have never used the search feature

How confident were you that the words you typed accurately expressed what you were looking for?

Overall, how relevant were the search results to what you were looking for?

During that session, how often did you use filters or sorting controls?

• I did not notice any filter or sorting controls
• I noticed them but did not use them
• Once
• 2 to 3 times
• More than 3 times

How satisfied are you with the overall search experience?

Which of the following best describes your role?

• Individual contributor
• People manager
• Executive or leader
• Other

Thank you for completing this survey. Your feedback will directly inform improvements to our search experience.

What is the main reason you have not used the search feature recently?

• I rely on browsing or navigation instead
• Search does not meet my needs
• It was not relevant to my recent tasks
• I was not aware of the search feature
• Past search results were not helpful
• Other (please specify)

During that session, how many times did you rephrase or change your search query?

• None
• Once
• 2 to 3 times
• 4 or more times

Which of the following issues, if any, did you notice in the search results? (Select all that apply)

• Results were too broad
• Results were too narrow or specific
• Results were out of date or stale
• Duplicate results appeared
• Low-quality sources were included
• Language or locale mismatch
• Results were behind paywalls or access restrictions
• Missing key information or attributes
• Irrelevant geographic results
• No issues noticed

Which of the following filtering or sorting controls did you use? (Select all that apply)

• Sort by relevance
• Sort by date or time
• Date range filter
• Category or type filter
• Price or cost filter
• Rating or reviews filter
• Location or distance filter
• Availability or in-stock filter
• Include or exclude specific sources
• Advanced query operators
• None of the above

How likely are you to recommend this product's search feature to a colleague?

Which team or area do you primarily work in?

• Engineering or Development
• Data or Analytics
• Product
• Design or UX
• Marketing
• Sales or Business Development
• Support or Customer Success
• Operations
• HR or Recruiting
• Finance
• Other

Briefly describe your most recent search task and what you hoped to find.

Did you use any auto-suggestions or query hints that appeared while typing?

• Yes
• No
• I did not notice any suggestions

How useful were the titles, descriptions, and preview information shown in the results for judging whether a result was relevant?

What were the main reasons you did not use filters or sorting? (Select all that apply)

• Not needed for my task
• Hard to find the controls
• Unsure what each option does
• Too many options to choose from
• Takes too long to apply
• Filters reset unexpectedly
• Not available on my device
• I prefer refining my search query instead
• Other (please specify)

Which three areas would most improve your search experience? (Select up to 3)

• Understanding what I'm looking for
• Query suggestions and autocomplete
• Ranking and relevance of results
• Freshness and recency of results
• Titles, descriptions, and previews
• Filter and sort usability
• Speed and performance

How often do you typically use the product's search feature?

• Multiple times per day
• Daily
• A few times per week
• A few times per month
• Rarely
• Never

What, if anything, made it difficult to express what you were looking for?

Approximately how many search results did you click on or open during that session?

• 0
• 1 to 2
• 3 to 5
• 6 to 10
• More than 10

How effective were the filters or sorting controls in helping you find the right results?

We'd like to explore your search experience a bit further. An AI moderator will ask a couple of follow-up questions based on your responses.

How long have you been using this product?

• Less than 1 month
• 1 to 3 months
• 4 to 12 months
• 1 to 2 years
• 3 or more years

Based on your responses in this survey, please share any additional thoughts, suggestions, or concerns about the search experience.

What device do you primarily use when searching in this product?

• Desktop or laptop
• Tablet
• Mobile phone
• I use multiple devices equally

Which region are you based in?

• Americas
• EMEA
• APAC
• Prefer not to say

What is your age group? (Optional)

• Under 18
• 18 to 24
• 25 to 34
• 35 to 44
• 45 to 54
• 55 to 64
• 65 or older
• Prefer not to say