Site Search UX Evaluation: Intent, Relevance & Filtering
Evaluates users' search experiences across intent expression, result relevance, and filter/sort usability to identify actionable improvements for product search, UX, and conversions.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
29
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to the Search Experience Survey.
This survey takes approximately 4–6 minutes and asks about your most recent search session in the product. Your responses are confidential and will be reported only in aggregate to help us improve the search experience.
Participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers—we are simply interested in your honest opinions.
Q2
Multiple Choice
When did you last use the product's search feature?
Today
In the past 3 days
In the past 7 days
In the past 30 days
More than 30 days ago
I have never used the search feature
Q3
Multiple Choice
What is the main reason you have not used the search feature recently?
I rely on browsing or navigation instead
Search does not meet my needs
It was not relevant to my recent tasks
I was not aware of the search feature
Past search results were not helpful
Other (please specify)
Q4
Long Text
Briefly describe your most recent search task and what you hoped to find.
Max chars
Q5
Opinion Scale
How confident were you that the words you typed accurately expressed what you were looking for?
Range: 1 – 7
Min: Not at all confidentMid: NeutralMax: Extremely confident
Q6
Multiple Choice
During that session, how many times did you rephrase or change your search query?
None
Once
2 to 3 times
4 or more times
Q7
Multiple Choice
Did you use any auto-suggestions or query hints that appeared while typing?
Yes
No
I did not notice any suggestions
Q8
Long Text
What, if anything, made it difficult to express what you were looking for?
Max chars
Q9
Opinion Scale
Overall, how relevant were the search results to what you were looking for?
Range: 1 – 7
Min: Not at all relevantMid: NeutralMax: Extremely relevant
Q10
Multiple Choice
Which of the following issues, if any, did you notice in the search results? (Select all that apply)
Results were too broad
Results were too narrow or specific
Results were out of date or stale
Duplicate results appeared
Low-quality sources were included
Language or locale mismatch
Results were behind paywalls or access restrictions
Missing key information or attributes
Irrelevant geographic results
No issues noticed
Q11
Opinion Scale
How useful were the titles, descriptions, and preview information shown in the results for judging whether a result was relevant?
Range: 1 – 7
Min: Not at all usefulMid: NeutralMax: Extremely useful
Q12
Multiple Choice
Approximately how many search results did you click on or open during that session?
0
1 to 2
3 to 5
6 to 10
More than 10
Q13
Multiple Choice
During that session, how often did you use filters or sorting controls?
I did not notice any filter or sorting controls
I noticed them but did not use them
Once
2 to 3 times
More than 3 times
Q14
Multiple Choice
Which of the following filtering or sorting controls did you use? (Select all that apply)
Sort by relevance
Sort by date or time
Date range filter
Category or type filter
Price or cost filter
Rating or reviews filter
Location or distance filter
Availability or in-stock filter
Include or exclude specific sources
Advanced query operators
None of the above
Q15
Multiple Choice
What were the main reasons you did not use filters or sorting? (Select all that apply)
Not needed for my task
Hard to find the controls
Unsure what each option does
Too many options to choose from
Takes too long to apply
Filters reset unexpectedly
Not available on my device
I prefer refining my search query instead
Other (please specify)
Q16
Opinion Scale
How effective were the filters or sorting controls in helping you find the right results?
Range: 1 – 7
Min: Not at all effectiveMid: NeutralMax: Extremely effective
Q17
Opinion Scale
How satisfied are you with the overall search experience?
Range: 1 – 7
Min: Not at all satisfiedMid: NeutralMax: Extremely satisfied
Q18
Opinion Scale
How likely are you to recommend this product's search feature to a colleague?
Range: 1 – 7
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q19
Multiple Choice
Which three areas would most improve your search experience? (Select up to 3)
Understanding what I'm looking for
Query suggestions and autocomplete
Ranking and relevance of results
Freshness and recency of results
Titles, descriptions, and previews
Filter and sort usability
Speed and performance
Q20
AI Interview
We'd like to explore your search experience a bit further. An AI moderator will ask a couple of follow-up questions based on your responses.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q21
Long Text
Based on your responses in this survey, please share any additional thoughts, suggestions, or concerns about the search experience.
Max chars
Q22
Multiple Choice
Which of the following best describes your role?
Individual contributor
People manager
Executive or leader
Other
Q23
Dropdown
Which team or area do you primarily work in?
Engineering or Development
Data or Analytics
Product
Design or UX
Marketing
Sales or Business Development
Support or Customer Success
Operations
HR or Recruiting
Finance
Other
Q24
Multiple Choice
How often do you typically use the product's search feature?
Multiple times per day
Daily
A few times per week
A few times per month
Rarely
Never
Q25
Multiple Choice
How long have you been using this product?
Less than 1 month
1 to 3 months
4 to 12 months
1 to 2 years
3 or more years
Q26
Multiple Choice
What device do you primarily use when searching in this product?
Desktop or laptop
Tablet
Mobile phone
I use multiple devices equally
Q27
Multiple Choice
Which region are you based in?
Americas
EMEA
APAC
Prefer not to say
Q28
Multiple Choice
What is your age group? (Optional)
Under 18
18 to 24
25 to 34
35 to 44
45 to 54
55 to 64
65 or older
Prefer not to say
Q29
Chat Message
Thank you for completing this survey. Your feedback will directly inform improvements to our search experience.
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