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Assistive Technology Accessibility Experience Survey

Captures accessibility barriers and WCAG compliance gaps reported by assistive technology users during real digital product sessions. Designed for UX and accessibility teams seeking to prioritize remediation based on user-reported severity and impact.

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Template Overview

24

Questions

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This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.

Sample Survey Items

Q1
Chat Message
Welcome to this accessibility experience survey. We are interested in your honest feedback about a recent digital product session where you used assistive technology. There are no right or wrong answers — we want your genuine experience. Your responses are confidential and will be reported only in aggregate. Participation is voluntary and you may stop at any time. No personally identifiable data is collected. Estimated time: 7–10 minutes. Please answer based on your most recent session within the past 14 days.
Q2
Multiple Choice
Which type best describes the digital product you used most recently (within the past 14 days)?
  • Website on laptop/desktop
  • Website on phone/tablet browser
  • Native mobile app (iOS/Android)
  • Desktop application
  • Other (please specify)
Q3
Multiple Choice
Which assistive technologies did you use during that session? Select all that apply.
  • Screen reader
  • Screen magnifier/zoom
  • High contrast or custom colors
  • Voice control/dictation
  • Switch control
  • Keyboard-only navigation
  • Captions or transcripts
  • Read-aloud (not a full screen reader)
  • Alternative pointer (e.g., eye tracking, head mouse)
  • Other assistive tech
  • None of the above
Q4
Multiple Choice
Which devices do you primarily use with assistive technology? Select all that apply.
  • Windows PC
  • Mac
  • Chromebook
  • iPhone/iPad (iOS/iPadOS)
  • Android phone/tablet
  • Other
Q5
Dropdown
Approximately how long have you regularly used assistive technologies?
  • Less than 1 year
  • 1–3 years
  • 4–6 years
  • 7–10 years
  • More than 10 years
  • Prefer not to say
Q6
Opinion Scale
In a typical month, how often do you use assistive technology for digital products?
Range: 1 5
Min: RarelyMid: NeutralMax: Daily or almost daily
Q7
Multiple Choice
Which tasks did you attempt in that session? Select all that apply.
  • Sign in or register
  • Search or browse content
  • Complete a form
  • Purchase or checkout
  • Upload or download files
  • Watch or listen to media
  • Change settings or preferences
  • Contact support or chat
  • Other (please specify)
Q8
Opinion Scale
How successfully did you complete your main task in that session?
Range: 1 7
Min: Not completed at allMid: NeutralMax: Completed with no difficulty
Q9
Opinion Scale
How clear and legible was the content (text, links, visuals) in that session?
Range: 1 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q10
Opinion Scale
How easy or difficult was it to operate the interface using your assistive technology setup?
Range: 1 7
Min: Extremely difficultMid: NeutralMax: Extremely easy
Q11
Opinion Scale
How well did the product communicate what was happening — including labels, instructions, error messages, and status updates?
Range: 1 7
Min: Very poorlyMid: NeutralMax: Very well
Q12
Multiple Choice
Which accessibility barriers, if any, did you encounter in that session? Select all that apply.
  • Low text contrast
  • Small or dense touch targets
  • Missing or poor alt text
  • No visible focus indicator
  • Keyboard traps
  • Unlabeled buttons or links
  • Ambiguous or missing error messages
  • Dynamic content not announced
  • CAPTCHA without an accessible alternative
  • Session timeouts too short
  • Motion/animation cannot be reduced
  • Other accessibility barrier
  • None of the above
Q13
Long Text
Briefly describe the most significant accessibility barrier you faced. Please include the page or feature if possible.
Max chars
Q14
Opinion Scale
Overall, how much did accessibility barriers affect your ability to complete your goal?
Range: 1 7
Min: No impact at allMid: NeutralMax: Completely prevented completion
Q15
Ranking
Rank these areas by priority for improvement for you (drag to reorder; top = most important).
Drag to order (top = most important)
  1. Visual clarity (contrast, size)
  2. Keyboard/navigation reliability
  3. Labels and alternative text
  4. Error messages and guidance
  5. Announcements of dynamic changes
  6. Media accessibility (captions, transcripts)
Q16
Opinion Scale
Overall, how would you rate the accessibility of that session?
Range: 1 7
Min: Very poorMid: NeutralMax: Excellent
Q17
Long Text
If you could request one change to improve the accessibility of the product you used, what would it be?
Max chars
Q18
AI Interview
Based on your responses in this survey, we'd like to understand your accessibility experience in more depth. Please share any additional context about the barriers you encountered or what an ideal accessible experience would look like for you.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q19
Dropdown
What is your age group?
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q20
Multiple Choice
How do you describe your gender?
  • Woman
  • Man
  • Non-binary
  • Prefer to self-describe
  • Prefer not to say
Q21
Long Text
What country or region are you based in?
Max chars
Q22
Dropdown
What is the highest level of education you have completed?
  • Less than high school
  • High school or equivalent
  • Some college or vocational training
  • Bachelor's degree
  • Graduate or professional degree
  • Prefer not to say
Q23
Multiple Choice
What is your current employment status?
  • Employed full-time
  • Employed part-time
  • Self-employed
  • Student
  • Unemployed
  • Retired
  • Prefer not to say
Q24
Chat Message
Thank you for your time — your feedback will directly help improve accessibility for everyone. Your responses are confidential and will be used to prioritize accessibility improvements.

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