Q01
Long Text
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Mobile Shopping App Usability Assessment
Measures mobile commerce app usability across navigation, task ease, and checkout experience to identify friction points and prioritize UX improvements. Designed for current app users who have shopped within the past 30 days.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
23 questions · ~4 min
Q02
Long Text
When did you last use this mobile app to shop?
Q03
Long Text
Overall, how would you rate the usability of this mobile app?
Q04
Long Text
How would you rate the ease of navigating through the app (e.g., finding categories, moving between screens)?
Q05
Long Text
Thinking about your recent experience, how easy or difficult was it to search for products?
Q06
Multiple Choice
Which of the following areas, if any, caused you difficulty while shopping in the app? Select all that apply.
Q07
AI Interview
Based on your responses in this survey, is there anything else about your experience with the app — positive or negative — that you'd like to share?
Q08
Long Text
What is your age group?
Q09
Long Text
Thank you for completing this survey! Your feedback is valuable and will be used to improve the app experience. All responses are confidential and will be reported in aggregate only.
Q10
Multiple Choice
Which mobile operating system do you primarily use for shopping?
Q11
Long Text
How likely are you to recommend this mobile app to a friend or colleague?
Q12
Long Text
How would you rate the visual design and layout of the app (e.g., readability, organization of elements)?
Q13
Long Text
How easy or difficult was it to use filters and sorting options?
Q14
Long Text
If you could change one thing about this app, what would it be?
Q15
Multiple Choice
Which of the following best describes your gender?
Q16
Long Text
How often do you typically shop using this mobile app?
Q17
Long Text
How satisfied are you with your overall shopping experience in this app?
Q18
Long Text
How would you rate the app's speed and responsiveness (e.g., loading times, transitions)?
Q19
Long Text
How easy or difficult was it to add items to your cart and manage your cart?
Q20
Long Text
What country do you currently live in?
Q21
Long Text
How would you rate how easy it is to find the products you are looking for?
Q22
Long Text
How easy or difficult was it to complete the checkout process (payment, shipping, confirmation)?
Q23
Long Text
How would you rate the speed of the checkout process?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.