When did you last use this mobile app to shop?
Overall, how would you rate the app’s usability?
Please indicate your agreement based on your most recent app use.
In the past 2 weeks, how easy or hard were these tasks in the app?
For your most recent order in the past 30 days, about how many minutes did checkout take on your phone? If none, enter 0.
Where did you encounter friction while shopping in the app? Select up to 5 that apply.
- Search results relevance
- Filters/sorting options
- Product images
- Product reviews
- Item availability
- Price clarity
- Promo code application
- Cart management
- Payment methods
- Address entry
- Shipping options
- Order tracking
- App speed/performance
- Crashes/bugs
- Something else
What single change would most improve the app for you?
Max 600 chars
Which mobile operating system do you primarily use for shopping?
- iOS (iPhone/iPad)
- Android
- Other
How often do you shop via the mobile app?
Attention check: Please select “I am paying attention.”
- I am paying attention
- I am not paying attention
- Prefer not to say
Is there anything else you’d like to share about your experience with the app?
Max 600 chars
AI Interview: 2 Follow-up Questions on your app experience
Which of the following best describes your gender?
- Woman
- Man
- Non-binary
- Self-describe
- Prefer not to say
What country or region do you live in?
Max 100 chars
What is the highest level of education you have completed?
What is your current employment status?
Thanks for your time—your feedback helps us improve the app!