Evaluates user perceptions of mobile app navigation, gesture interactions, speed, and stability to identify priority areas for UX improvement. Designed for active and lapsed app users across iOS and Android.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
30
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome! This survey asks about your recent experience using our mobile app, including navigation, performance, and interactions. It should take about 5–7 minutes to complete.
Your participation is voluntary, and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions. All responses are confidential and will be reported in aggregate only.
Q2
Multiple Choice
When did you last use the app on your mobile device?
Today
In the past 7 days
8–30 days ago
More than 30 days ago
I've never used it
Q3
Multiple Choice
What is the main reason you haven't used the app recently?
I stopped using it
I can't install it on my device
It's not relevant to me
I prefer alternatives
Other (please specify)
Q4
Long Text
What would need to change for you to try the app or return to using it?
Max chars
Q5
Multiple Choice
Which mobile operating system do you primarily use with the app?
iOS
Android
Other (please specify)
Q6
Long Text
What task do you use the app for most often?
Max chars
Q7
Multiple Choice
About how many times per week do you typically use the app?
Less than once a week
1–2 times
3–5 times
6–10 times
More than 10 times
Q8
Opinion Scale
Overall, how easy or difficult was it to find what you needed in the app?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q9
Multiple Choice
How do you primarily navigate while using the app on your mobile device?
Gesture navigation
On-screen buttons
Combination of both
Not sure
Q10
Opinion Scale
How intuitive are the app's gesture interactions (e.g., swiping back, edge swipes)?
Range: 1 – 7
Min: Not at all intuitiveMid: NeutralMax: Extremely intuitive
Q11
Multiple Choice
Which of the following gesture-related issues have you experienced, if any? Select all that apply.
Back gesture triggers unexpectedly
Edge swipe is hard to perform
Conflicts with system gestures
Gestures weren't discoverable
I don't use gesture navigation
No issues
Q12
Opinion Scale
How would you rate the speed of the app during typical use?
Range: 1 – 7
Min: Extremely slowMid: NeutralMax: Extremely fast
Q13
Long Text
Which part of the app felt slowest to you, if any?
Max chars
Q14
Opinion Scale
How would you rate the overall stability of the app?
Range: 1 – 7
Min: Very unstableMid: NeutralMax: Very stable
Q15
Multiple Choice
Which of the following reliability issues have you experienced recently, if any? Select all that apply.
App crashes
Freezes or becomes unresponsive
Error messages block progress
Noticeable lag while scrolling
No stability issues
Q16
Chat Message
How satisfied are you with each of the following aspects of the app?
Q17
Opinion Scale
Navigation and finding what you need
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q18
Opinion Scale
App speed and responsiveness
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q19
Opinion Scale
App stability (lack of crashes, freezes, errors)
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q20
Opinion Scale
Gesture interactions and touch controls
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q21
Opinion Scale
Visual design and layout
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q22
Ranking
Please rank the following areas from most to least in need of improvement.
Drag to order (top = most important)
Navigation and findability
App speed and responsiveness
App stability
Gesture interactions
Visual design and layout
Q23
Long Text
If you could change one thing about the app, what would it be and why?
Max chars
Q24
Opinion Scale
How likely are you to recommend this app to a friend or colleague?
Range: 1 – 7
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q25
AI Interview
We'd love to learn more about your app experience. Our AI moderator will ask a couple of brief follow-up questions based on your responses.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q26
Multiple Choice
What is your age group?
16–17
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q27
Multiple Choice
How do you describe your gender?
Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say
Q28
Dropdown
Where do you currently live?
North America
Latin America
Europe
Middle East & North Africa
Sub-Saharan Africa
Asia
Oceania
Prefer not to say
Q29
Long Text
Based on your responses in this survey, is there anything else you'd like to share about your experience with the app?
Max chars
Q30
Chat Message
Thank you for your time—your feedback will directly help us improve the mobile app experience.
Frequently Asked Questions
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