When did you last use the app on your phone?
- Today
- In the past 7 days
- 8–30 days ago
- More than 30 days ago
- I've never used it
If you haven’t used it in the past 30 days (or have never used it), what is the main reason? If you have used it recently, select “I have used it recently.”
- I have used it recently
- I stopped using it
- I can’t install it on my device
- It’s not relevant to me
- I prefer alternatives
- Other
What would need to change for you to try the app or return to it?
Max 600 chars
Would you consider using the app if key issues were addressed?
Which mobile OS did you most recently use with the app?
Overall, how easy was it to find what you needed in the app?
How do you primarily navigate while using the app on your phone?
- Gesture navigation
- On-screen buttons
- Combination of both
- Not sure
How intuitive are the app’s gesture interactions (e.g., back, edge swipes)?
Which of the following best describes any gesture-related issues you’ve noticed, if any?
- Back gesture triggers unexpectedly
- Edge swipe is hard to perform
- Conflicts with system gestures
- Gestures weren’t discoverable
- I don’t use gesture navigation
- No issues
Overall, how fast does the app feel during typical use?
Which part of the app felt slowest, if any?
Max 100 chars
How stable has the app been for you (crashes, freezes, errors)?
Which of the following best describes any reliability issues you’ve noticed recently, if any?
- App crashes
- Freezes or becomes unresponsive
- Error messages block progress
- Noticeable lag while scrolling
- No stability issues
Rate the following aspects of the app based on your recent use.
Allocate 100 points across the areas where improvements would help most.
What task do you use the app for most often?
Max 100 chars
About how many sessions per week do you typically use the app?
If you could change one thing about the app, what would it be and why?
Max 600 chars
What is your age group?
- 16–17
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
How do you describe your gender?
- Woman
- Man
- Non-binary
- Prefer to self-describe
- Prefer not to say
Where do you currently live?
What is the highest level of education you have completed?
- Some high school
- High school or equivalent
- Some college or associate degree
- Bachelor’s degree
- Postgraduate degree
- Trade/technical
- Prefer not to say
What is your current employment status?
- Full-time
- Part-time
- Self-employed
- Student
- Not employed
- Retired
- Prefer not to say
Attention check: To confirm you’re paying attention, please select “Prefer not to say.”
Anything else you’d like us to know?
Max 600 chars
Welcome! This short survey focuses on your recent mobile app experience and should take about 5–7 minutes.
AI Interview: 2 Follow-up Questions on Mobile App UX
Thank you for your time—your feedback will help improve the mobile app experience.