Collect technician feedback on clarity, accuracy, and accessibility of aircraft maintenance manuals to improve safety, compliance, and turnaround time.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
26
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Dropdown
In the last 30 days, how often did you use maintenance documentation?
Multiple times per day
About once per day
A few times per week
About once per week
Less than weekly
Not in the last 30 days
Q2
Multiple Choice
Which documentation types did you use in the last 30 days? Select all that apply.
Aircraft Maintenance Manual (AMM)
Component Maintenance Manual (CMM)
Illustrated Parts Catalog (IPC)
Service Bulletins/Airworthiness Directives (SB/AD)
Work orders or task cards
Wiring diagrams/schematics
Troubleshooting guides
Digital checklists or job aids
Q3
Multiple Choice
What was your primary format for documentation in the last 30 days? (Select one)
OEM web portal
Internal MRO system
Tablet/EFB app
Static PDF files
Printed copies
Scans/photos of pages
Q4
Multiple Choice
Which tools do you use to access documentation? Select all that apply.
Tablet/EFB
Desktop/laptop
Shop floor kiosk
Personal mobile phone
Shared binder shelf
AR headset/smart glasses
Q5
Matrix
Please rate the documentation you used most often in the last 30 days:
Rows
Very poor
Poor
Acceptable
Good
Excellent
Step instructions are clear
•
•
•
•
•
Step order is logical
•
•
•
•
•
Terms and abbreviations are understandable
•
•
•
•
•
Figures/illustrations support the task
•
•
•
•
•
Torque values/specs are easy to find
•
•
•
•
•
Warnings and cautions are prominent and clear
•
•
•
•
•
Q6
Opinion Scale
How easy was it to locate the right document within your workflow (last 30 days)?
Range: 1 – 10
Min: Very hardMid: NeutralMax: Very easy
Q7
Rating
Updates were available in time to support maintenance (last 90 days).
Scale: 11 (star)
Min: Strongly disagreeMax: Strongly agree
Q8
Rating
Overall, how confident are you that procedures are accurate and safe?
Scale: 11 (star)
Min: Not confidentMax: Very confident
Q9
Numeric
In the last 30 days, how many times did unclear or outdated documentation cause rework, delay, or a stop?
Accepts a numeric value
Whole numbers only
Q10
Dropdown
If you reported a documentation issue in the last 90 days, how fast was the resolution?
Very slow
Slow
Moderate
Fast
Very fast
Not applicable (no issue reported)
Q11
Multiple Choice
Attention check: To confirm you’re reading the questions, please select “Bravo” below.
Alpha
Bravo
Charlie
Delta
Q12
Ranking
Rank the improvements that would help you most (top to bottom).
Drag to order (top = most important)
Better search and filtering
Clearer figures/step graphics
More cross-references and hyperlinks
Offline access with sync
Standardized tables for specs/torque
Clear change logs and revision summaries
Q13
Multiple Choice
If you could choose, what primary format should future documentation use? (Select one)
Structured web pages with hyperlinks
Interactive app experience
Downloadable PDFs
Printed manuals
Mixed: web plus printable extracts
Q14
Numeric
In the last 30 days, about how many minutes per typical shift did you spend searching for or clarifying documentation?
Accepts a numeric value
Whole numbers only
Q15
Long Text
Briefly describe the most recent documentation issue you encountered, if any.
Max 600 chars
Q16
Long Text
Any other suggestions to improve clarity, reliability, or access?
Max 600 chars
Q17
Dropdown
What is your primary role?
Line maintenance technician
Base/heavy maintenance technician
Avionics specialist
Inspector/quality
Planner
Engineer/tech services
Supervisor/manager
Other
Q18
Dropdown
How many years of experience do you have in aerospace maintenance?
0–1
2–5
6–10
11–20
21+
Q19
Multiple Choice
Which certifications/licenses do you hold? Select all that apply.
A&P
EASA Part-66 B1
EASA Part-66 B2
IA/authorized inspector
None
Other
Q20
Dropdown
What is your primary shift?
Day
Evening
Night
Rotating/varies
Q21
Dropdown
Where do you primarily work?
Americas
Europe
Middle East
Africa
Asia-Pacific
Q22
Dropdown
What type of organization do you primarily work for?
Airline
Independent MRO
OEM
Defense
General aviation
Other
Q23
Chat Message
Welcome—this brief survey should take about 5–7 minutes. Please answer based on your experience in the last 30 days where applicable.
Q24
Long Text
Any final comments before submitting?
Max 600 chars
Q25
AI Interview
AI Interview: 2 Follow-up Questions on maintenance documentation
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q26
Chat Message
Thank you for your time—your input will help improve documentation usability.
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