Collects structured technician feedback on the clarity, accuracy, accessibility, and timeliness of aerospace maintenance documentation to drive safety and efficiency improvements.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
27
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to the Maintenance Documentation Usability Assessment.
This survey takes approximately 5–7 minutes. Your responses will help us identify ways to improve the clarity, accuracy, and accessibility of maintenance documentation.
Participation is voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest experience. All responses are confidential and will be reported only in aggregate.
Please answer based on your experience in the last 30 days unless otherwise noted.
Q2
Dropdown
In the last 30 days, how often did you use maintenance documentation?
Multiple times per day
About once per day
A few times per week
About once per week
Less than weekly
Not in the last 30 days
Q3
Multiple Choice
Which of the following documentation types did you use in the last 30 days? Select all that apply.
Aircraft Maintenance Manual (AMM)
Component Maintenance Manual (CMM)
Illustrated Parts Catalog (IPC)
Service Bulletins / Airworthiness Directives (SB/AD)
Work orders or task cards
Wiring diagrams / schematics
Troubleshooting guides
Digital checklists or job aids
Other (please specify)
Q4
Dropdown
What was your primary format for accessing documentation in the last 30 days?
OEM web portal
Internal MRO system
Tablet / EFB app
Static PDF files
Printed copies
Scans / photos of pages
Other
Q5
Multiple Choice
Which tools do you use to access documentation? Select all that apply.
Tablet / EFB
Desktop / laptop
Shop floor kiosk
Personal mobile phone
Shared binder shelf
AR headset / smart glasses
Other (please specify)
Q6
Opinion Scale
Thinking about the documentation you used most often in the last 30 days, how would you rate its overall clarity of written instructions?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q7
Opinion Scale
How would you rate the accuracy of the technical content in the documentation you used most often?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q8
Opinion Scale
How would you rate the completeness of the documentation (e.g., all steps, specs, and references included)?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q9
Opinion Scale
How would you rate the quality of diagrams, figures, and visual aids in the documentation?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q10
Opinion Scale
How easy or difficult was it to locate the correct document within your workflow in the last 30 days?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q11
Opinion Scale
To what extent were documentation updates available in time to support your maintenance tasks in the last 30 days?
Range: 1 – 7
Min: Not at all timelyMid: NeutralMax: Extremely timely
Q12
Opinion Scale
Overall, how confident are you that the documented procedures you follow are accurate?
Range: 1 – 7
Min: Not at all confidentMid: NeutralMax: Extremely confident
Q13
Opinion Scale
Overall, how confident are you that following the documented procedures keeps you and your colleagues safe?
Range: 1 – 7
Min: Not at all confidentMid: NeutralMax: Extremely confident
Q14
Dropdown
In the last 30 days, approximately how many times did unclear or outdated documentation cause rework, delay, or a work stoppage?
0 times
1–2 times
3–5 times
6–10 times
11 or more times
Q15
Dropdown
In the last 30 days, approximately how many minutes per typical shift did you spend searching for or clarifying documentation?
0 minutes
1–5 minutes
6–15 minutes
16–30 minutes
31–60 minutes
More than 60 minutes
Q16
Opinion Scale
If you reported a documentation error or issue in the last 30 days, how would you rate the speed of resolution?
Range: 1 – 7
Min: Extremely slowMid: NeutralMax: Extremely fast
Q17
Ranking
Please rank the following potential improvements from most helpful (top) to least helpful (bottom).
Drag to order (top = most important)
Better search and filtering
Clearer figures / step graphics
More cross-references and hyperlinks
Offline access with sync
Standardized tables for specs / torque values
Clear change logs and revision summaries
Q18
Dropdown
Which format would you most prefer for future maintenance documentation?
Structured web pages with hyperlinks
Interactive app experience
Downloadable PDFs
Printed manuals
Mixed: web plus printable extracts
Q19
Long Text
Please briefly describe the most recent documentation issue you encountered and how it affected your work, if applicable.
Max chars
Q20
AI Interview
Based on your survey responses, we'd like to explore your documentation experience in a bit more depth. What is the single biggest way that maintenance documentation could be improved to help you do your job more effectively?
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 4
Q21
Dropdown
What is your primary role?
Line maintenance technician
Base / heavy maintenance technician
Avionics specialist
Inspector / quality
Planner
Engineer / tech services
Supervisor / manager
Other
Q22
Dropdown
How many years of experience do you have in aerospace maintenance?
0–1
2–5
6–10
11–20
21+
Q23
Multiple Choice
Which certifications or licenses do you currently hold? Select all that apply.
A&P
EASA Part-66 B1
EASA Part-66 B2
IA / Authorized Inspector
None
Other (please specify)
Q24
Dropdown
What is your primary shift?
Day
Evening
Night
Rotating / varies
Q25
Dropdown
In which region do you primarily work?
Americas
Europe
Middle East
Africa
Asia-Pacific
Q26
Dropdown
What type of organization do you primarily work for?
Airline
Independent MRO
OEM
Defense
General aviation
Other
Q27
Chat Message
Thank you for your time. Your input will directly inform improvements to maintenance documentation usability, clarity, and accessibility across the organization.
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