Measures loyalty program members' satisfaction with reward relevance, redemption ease, and perceived value relative to competitors to identify retention drivers and improvement priorities.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
20
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Thank you for participating in this survey about your loyalty rewards program experience.
This survey takes approximately 5 minutes and focuses on your experiences over the past 3 months. Your participation is entirely voluntary, and you may stop at any time. All responses are confidential and will be reported in aggregate only.
There are no right or wrong answers — we are interested in your honest opinions.
Q2
Multiple Choice
Are you currently a member of this brand's rewards or loyalty program?
Yes
No
I'm not sure
Q3
Multiple Choice
In the past 3 months, how often did you use or interact with this brand's rewards or loyalty program?
Not at all
Once
2–3 times
4–6 times
7+ times
Q4
Multiple Choice
Which types of rewards from this brand are most valuable to you? Please select all that apply.
Money-off vouchers or discounts
Free product or service
Free shipping or delivery
Exclusive experiences or events
Partner rewards
Status or priority perks
Extended support or warranty
Charitable donations
Other (please specify)
Q5
Opinion Scale
The rewards offered by this program are relevant to my interests and needs.
How likely are you to continue participating in this rewards program over the next 12 months?
Range: 1 – 7
Min: Very unlikelyMid: NeutralMax: Very likely
Q15
Long Text
Based on your experiences with this rewards program, if you could improve one thing about the rewards or redemption process, what would it be?
Max chars
Q16
AI Interview
We'd like to understand your rewards experience in more detail. Please share your thoughts, and our research assistant may ask a follow-up question or two.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q17
Dropdown
What is your age?
Under 18
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q18
Multiple Choice
How do you describe your gender?
Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say
Q19
Dropdown
In which region do you currently reside?
United States
Canada
United Kingdom
Australia
European Union
India
Southeast Asia
Middle East/North Africa
Latin America
Sub-Saharan Africa
Other
Prefer not to say
Q20
Chat Message
Thank you for completing this survey. Your feedback is valuable and will be used to improve the rewards program experience.
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is an AI-powered survey and research platform that turns traditional surveys into adaptive conversations. Describe your research goal and get a complete survey draft, conduct AI-moderated interviews with dynamic follow-ups, detect low-quality responses, and produce insights automatically. It's fast, flexible, and scalable across qualitative and quantitative research.
How do I create my first survey?
Sign up, then choose how to build: describe your research goal and let AI generate a survey, pick a template, or start from scratch. Add question types, set logic, preview, and share.
Can the AI generate a survey from a prompt?
Yes. Describe your research goal in plain language and QuestionPunk drafts a complete survey with appropriate question types, ordering, and AI follow-up logic. You can then customize before publishing.
What question types are available?
QuestionPunk supports a wide range of question types: opinion scale, rating, multiple choice, dropdown, ranking, matrix, constant sum, AI interview (text and audio), long text, short text, email, phone, date, address, website, numeric, audio/video recording, contact form, chat message, conversation reset, button, page breaks, and more.
How do AI interviews work?
AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
Can I test my survey before launching?
Yes. Use synthetic testing to create AI personas and run them through your survey. This helps catch issues with question flow, logic, and wording before real respondents see it.
How many languages are supported?
QuestionPunk supports 142+ languages. Add languages from the survey editor, auto-translate questions, and share language-specific links. AI interviews also adapt to the respondent's language automatically.
How can I share my survey?
Share via a direct link (with optional custom slug), embed on your website (iframe or script), distribute through Prolific for research panels, or generate a QR code for physical distribution.
Can I export survey results?
Yes. Export as CSV (flat or wide layout), Excel (XLSX), or export the survey structure as PDF/Word. Filter by suspicious level, response type, language, or date range before exporting.
Does QuestionPunk detect fraudulent responses?
Yes. Every response is automatically classified with a suspicious level (low/medium/high) based on attention checks, response timing, and behavioral signals. You can filter flagged responses in the Responses tab.
What are the pricing plans?
Basic (Free): 20 responses/month. Business ($50/month or $500/year): 5,000 responses/month with priority support. Enterprise (Custom): unlimited responses, remove branding, custom domain, and dedicated support.
How long does support take to reply?
We reply within 24 hours, often much sooner. Include key details in your message to help us assist you faster.