Loyalty Rewards Program Value & Redemption Survey Template

Measure member satisfaction, perceived value, and points redemption ease. Customize to improve your loyalty rewards program and boost retention.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Template Overview

Questions

AI-Powered

Smart Analysis

Ready-to-Use

Launch in Minutes

This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.

Sample Survey Items

Chat Message

Welcome! This short survey takes about 5 minutes. Please answer based on your experiences in the past 3 months.

Multiple Choice

In the past 3 months, how often did you use or interact with this brand’s rewards or loyalty program?

Not at all
Once
2–3 times
4–6 times
7+ times

Multiple Choice

Which types of rewards from this brand are most valuable to you? Select all that apply.

Money-off vouchers/discounts
Free product/service
Free shipping/delivery
Exclusive experiences/events
Partner rewards
Status/priority perks
Extended support/warranty
Charitable donations
Other

Matrix

Please indicate your agreement with each statement about rewards you noticed in the past 3 months.

Rows	Strongly disagree	Disagree	Neither agree nor disagree	Agree	Strongly agree
The rewards available feel relevant to my needs.	•	•	•	•	•
The program offers enough variety.	•	•	•	•	•
Earning requirements are reasonable.	•	•	•	•	•
Rewards are available when I want them.	•	•	•	•	•

Ranking

Rank the following aspects by importance when you evaluate this brand’s rewards program. 1 = most important.

Drag to order (top = most important)

Value for money
Relevance to me
Ease of redeeming
Speed to earn
Choice of rewards

Multiple Choice

In the past 3 months, did you redeem a reward from this program?

Yes
No
Not sure

Opinion Scale

Thinking about your most recent reward redemption (if any), how easy was it?

Range: 1 – 10

Min: Very difficultMid: Neither easy nor difficultMax: Very easy

Multiple Choice

During your most recent attempt to redeem a reward, did you encounter any issues?

No issues
I did not attempt to redeem a reward
Could not find a suitable reward
Too many steps
Technical error or app crash
Terms or conditions were confusing
Location/date restrictions
Other

Rating

Overall, how would you rate the value of this rewards program for you in the past 3 months?

Scale: 11 (star)

Min: Very poorMax: Excellent

Q10

Opinion Scale

Compared to similar brands, this program offers better value for me.

Range: 1 – 10

Min: Strongly disagreeMid: Neither agree nor disagreeMax: Strongly agree

Q11

Multiple Choice

Attention check: To confirm you are paying attention, please select "I am paying attention."

I am paying attention
I am not paying attention
Prefer not to answer

Q12

Dropdown

What is your age?

Under 18
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say

Q13

Multiple Choice

How do you describe your gender?

Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say

Q14

Dropdown

Where do you live?

United States
Canada
United Kingdom
Australia
European Union
India
Southeast Asia
Middle East/North Africa
Latin America
Sub-Saharan Africa

Q15

Dropdown

What is the highest level of education you have completed?

Less than high school
High school diploma or equivalent
Some college, no degree
Associate degree
Bachelor’s degree
Postgraduate degree
Prefer not to say

Q16

Multiple Choice

What is your current employment status?

Employed full-time
Employed part-time
Self-employed
Student
Homemaker/Caregiver
Unemployed
Retired
Prefer not to say

Q17

Long Text

If you could improve one thing about the rewards or redemption process, what would it be?

Max 600 chars

Q18

AI Interview

AI Interview: 2 Follow-up Questions on Your Rewards Experience

AI InterviewLength: 2Personality: [Object Object]Mode: Fast

Q19

Chat Message

Thank you for completing the survey. Your feedback helps us improve.

Frequently Asked Questions

What is QuestionPunk?

QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.

How do I create my first survey?

Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.

How can I share surveys with my team?

Send a project link so teammates can view and collaborate instantly.

Can the AI generate a survey from a prompt?

Yes. Provide a prompt and QuestionPunk drafts a survey you can tweak before sending.

How long does support typically take to reply?

We reply within 24 hours—often much sooner. Include key details in your message to help us assist you faster.

Can I export survey results?

Absolutely. Export results as CSV straight from the results page for quick data work.

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