Measure opt-out ease across web, email, SMS, app, and support. Uncover friction, boost GDPR/CCPA compliance and CX with this ready-to-use survey template.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
25
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Multiple Choice
In the last 6 months, which consent types have you interacted with on websites or apps?
Cookies or tracking
Email marketing
SMS marketing
Push notifications
Data sharing with partners
Personalized ads or personalization settings
None of the above
Q2
Multiple Choice
In the last 6 months, where did you try to revoke consent?
Website cookie banner or settings
Privacy/consent center on site
Email unsubscribe link
Replying STOP to SMS
In-app settings
Contacted support (chat, phone, or email)
Ad platform or social preferences
None of the above
Q3
Opinion Scale
On the websites you used, it was easy to find where to revoke consent.
How clear were the entry points for revoking consent in these channels? If you didn’t use a channel, select Not applicable.
Rows
Very unclear
Unclear
Neutral
Clear
Very clear
Not applicable
Website cookie banner/settings
•
•
•
•
•
•
Privacy/consent center
•
•
•
•
•
•
Email footer instructions
•
•
•
•
•
•
SMS instructions (e.g., STOP)
•
•
•
•
•
•
In-app settings
•
•
•
•
•
•
Customer support instructions
•
•
•
•
•
•
Q5
Matrix
How easy or difficult was the process to revoke consent in each channel?
Rows
Very difficult
Difficult
Neutral
Easy
Very easy
Not applicable
Website cookie banner/settings
•
•
•
•
•
•
Privacy/consent center
•
•
•
•
•
•
Email footer instructions
•
•
•
•
•
•
SMS instructions (e.g., STOP)
•
•
•
•
•
•
In-app settings
•
•
•
•
•
•
Customer support process
•
•
•
•
•
•
Q6
Numeric
On your most recent attempt to revoke consent, about how many minutes did it take from start to confirmation?
Accepts a numeric value
Whole numbers only
Q7
Dropdown
How many steps did that process take, from start to finish?
1 step
2 steps
3 steps
4 or more steps
Not sure / Not applicable
Q8
Dropdown
Attention check: To confirm you’re paying attention, please select “I am paying attention.”
I am paying attention
I am not paying attention
Prefer not to say
Q9
Multiple Choice
Which types of confirmation did you receive after revoking consent?
On-screen confirmation
Email confirmation
SMS confirmation
In-app notification
No confirmation
Not applicable
Q10
Multiple Choice
After revoking, did communications stop within the expected time?
Yes, immediately
Yes, after a short delay (up to 48 hours)
Partially stopped
No, they continued
Not applicable
Q11
Rating
The revocation instructions matched what I expected for that channel.
Scale: 11 (star)
Min: Strongly disagreeMax: Strongly agree
Q12
Matrix
Across channels you used, how consistent were these aspects?
Rows
Not consistent at all
Slightly consistent
Moderately consistent
Very consistent
Completely consistent
Not applicable
Terminology (e.g., opt out, unsubscribe, revoke)
•
•
•
•
•
•
Steps required
•
•
•
•
•
•
Location of controls
•
•
•
•
•
•
Confirmation experience
•
•
•
•
•
•
Ability to change your mind later
•
•
•
•
•
•
Q13
Long Text
What, if anything, made revoking consent confusing or slow? Mention channels, labels, or steps.
Max 600 chars
Q14
Ranking
Rank the top three improvements that would help you revoke consent quickly.
Drag to order (top = most important)
Clearer entry points
Simpler steps
Plain-language labels
Unified consent center
Channel-specific guidance
Faster confirmation
Ability to undo/opt back in
Better visibility of current status
Q15
Dropdown
Which device did you mostly use for revoking consent in the last 6 months?
Desktop or laptop
Mobile web browser
Mobile app
Tablet
Other
Prefer not to say
Q16
Rating
I trust that my preferences are respected after I revoke consent.
Scale: 11 (star)
Min: Strongly disagreeMax: Strongly agree
Q17
Dropdown
What is your age group?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q18
Multiple Choice
Which of the following best describes your gender?
Woman
Man
Non-binary / gender diverse
Prefer not to say
Q19
Dropdown
Where do you primarily live?
North America
Europe
Asia-Pacific
Latin America
Middle East/Africa
Prefer not to say
Q20
Dropdown
What is the highest level of education you have completed?
High school or equivalent
Some college/technical
Bachelor’s degree
Postgraduate degree
Prefer not to say
Q21
Dropdown
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Student
Unemployed and looking
Not looking for work
Retired
Prefer not to say
Q22
Long Text
Is there anything else you’d like to share about revoking consent across channels?
Max 600 chars
Q23
AI Interview
AI Interview: 2 Follow-up Questions on Consent Revocation
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q24
Chat Message
Thank you for your time—your feedback helps improve consent experiences.
Q25
Chat Message
Welcome! Please answer based on your experiences in the last 6 months. You may skip any question. Thank you for helping improve consent experiences.
Frequently Asked Questions
What is QuestionPunk?
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How do I create my first survey?
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Can I export survey results?
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