Multi-Channel Consent Revocation & Opt-Out Survey Template - Survey Template | QuestionPunk
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Multi-Channel Consent Revocation & Opt-Out Survey Template

Measure opt-out ease across web, email, SMS, app, and support. Uncover friction, boost GDPR/CCPA compliance and CX with this ready-to-use survey template.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
multiple choice
In the last 6 months, which consent types have you interacted with on websites or apps?
  • Cookies or tracking
  • Email marketing
  • SMS marketing
  • Push notifications
  • Data sharing with partners
  • Personalized ads or personalization settings
  • None of the above
Q2
multiple choice
In the last 6 months, where did you try to revoke consent?
  • Website cookie banner or settings
  • Privacy/consent center on site
  • Email unsubscribe link
  • Replying STOP to SMS
  • In-app settings
  • Contacted support (chat, phone, or email)
  • Ad platform or social preferences
  • None of the above
Q3
opinion scale
On the websites you used, it was easy to find where to revoke consent.
Q4
matrix
How clear were the entry points for revoking consent in these channels? If you didn’t use a channel, select Not applicable.
Q5
matrix
How easy or difficult was the process to revoke consent in each channel?
Q6
numeric
On your most recent attempt to revoke consent, about how many minutes did it take from start to confirmation?
Q7
dropdown
How many steps did that process take, from start to finish?
Q8
dropdown
Attention check: To confirm you’re paying attention, please select “I am paying attention.”
Q9
multiple choice
Which types of confirmation did you receive after revoking consent?
  • On-screen confirmation
  • Email confirmation
  • SMS confirmation
  • In-app notification
  • No confirmation
  • Not applicable
Q10
multiple choice
After revoking, did communications stop within the expected time?
  • Yes, immediately
  • Yes, after a short delay (up to 48 hours)
  • Partially stopped
  • No, they continued
  • Not applicable
Q11
rating
The revocation instructions matched what I expected for that channel.
Q12
matrix
Across channels you used, how consistent were these aspects?
Q13
long text
What, if anything, made revoking consent confusing or slow? Mention channels, labels, or steps.
Max 600 chars
Q14
ranking
Rank the top three improvements that would help you revoke consent quickly.
Q15
dropdown
Which device did you mostly use for revoking consent in the last 6 months?
Q16
rating
I trust that my preferences are respected after I revoke consent.
Q17
dropdown
What is your age group?
Q18
multiple choice
Which of the following best describes your gender?
  • Woman
  • Man
  • Non-binary / gender diverse
  • Prefer not to say
Q19
dropdown
Where do you primarily live?
Q20
dropdown
What is the highest level of education you have completed?
Q21
dropdown
What is your current employment status?
Q22
long text
Is there anything else you’d like to share about revoking consent across channels?
Max 600 chars
Q23
ai interview
AI Interview: 2 Follow-up Questions on Consent Revocation
AI Interview
Q24
chat message
Thank you for your time—your feedback helps improve consent experiences.
Q25
chat message
Welcome! Please answer based on your experiences in the last 6 months. You may skip any question. Thank you for helping improve consent experiences.

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