Measure customer delivery expectations—shipping speed, product freshness, and fees—to improve ecommerce satisfaction and pricing. Ready-to-use survey template.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
22
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Multiple Choice
How often do you buy physical goods online?
Daily
Several times a week
Weekly
2–3 times a month
Monthly
Less often
Q2
Dropdown
When was your most recent online order for physical goods?
Within the last 7 days
8–14 days ago
15–30 days ago
1–3 months ago
3–6 months ago
More than 6 months ago
Q3
Multiple Choice
In the last 3 months, which types of items have you ordered online? Select all that apply.
Groceries/perishables
Household essentials
Health/beauty
Electronics
Clothing/accessories
Home/garden
Other
Q4
Dropdown
For standard shipping, what is the longest delivery time you consider acceptable?
1 day
2 days
3 days
4–5 days
6–7 days
8–10 days
More than 10 days
Q5
Dropdown
For fast delivery options (e.g., same-day), what timing meets your expectations?
Under 2 hours
2–4 hours
4–8 hours
By end of day
Next day is acceptable
Q6
Rating
How important is the product’s condition/freshness on arrival for items that can spoil or degrade?
Scale: 11 (star)
Min: Not at all importantMax: Extremely important
Q7
Multiple Choice
For items with freshness or shelf‑life considerations, which of the following are acceptable at delivery? If not applicable, select the last option.
Made/packaged within 1 day
Made/packaged within 2–3 days
Made/packaged within 4–6 days
Any, as long as it’s unexpired and in good condition
I do not order such items online
Q8
Numeric
For a typical $50 order with standard shipping, what is the maximum delivery fee you find acceptable (in USD)? Please enter a whole number.
Accepts a numeric value
Whole numbers only
Q9
Multiple Choice
Which of these fees are acceptable to you when ordering online? Select all that apply.
Delivery fee
Service fee
Small‑order fee
Packaging/eco fee
Tip/gratuity for driver
None of the above
Q10
Constant Sum
Allocate a total of 100 points across these factors to show how you balance them when choosing delivery.
Total must equal 100
Min per option: 0Whole numbers only
Q11
Ranking
Rank these factors from most to least important when selecting a delivery option.
Drag to order (top = most important)
Delivery speed
Fees/total cost
Convenient delivery window
Courier reliability/handling
Packaging that protects quality
Promotions/discounts
Q12
Matrix
How important are the following when you shop online?
Rows
Not at all important
Slightly important
Moderately important
Very important
Extremely important
Accurate order tracking
•
•
•
•
•
Guaranteed delivery window
•
•
•
•
•
Arrival before a specific need‑by date
•
•
•
•
•
Temperature control for perishables (if applicable)
•
•
•
•
•
Low or no delivery fees
•
•
•
•
•
Q13
Multiple Choice
Attention check: To confirm you’re paying attention, please select “Agree.”
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Q14
Multiple Choice
What is your age group?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q15
Multiple Choice
How do you describe your gender?
Man
Woman
Non-binary
Prefer not to say
Q16
Short Text
Which country do you live in?
Max 100 chars
Q17
Multiple Choice
What is the highest level of education you have completed?
Less than high school
High school or equivalent
Some college
2-year degree
Bachelor’s degree
Postgraduate degree
Prefer not to say
Q18
Multiple Choice
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Student
Homemaker/caregiver
Retired
Unemployed and looking
Not looking for work
Prefer not to say
Q19
Long Text
What could improve your delivery experience most?
Max 600 chars
Q20
Chat Message
Welcome! This brief survey asks about your online delivery expectations. It should take about 5 minutes.
Q21
AI Interview
AI Interview: 2 Follow-up Questions on Online Delivery Preferences
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q22
Chat Message
Thank you for participating—your feedback helps improve delivery services!
Frequently Asked Questions
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