Measures online shoppers' expectations and trade-offs around shipping speed, product freshness, and delivery fees to inform ecommerce fulfillment strategy and pricing decisions.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
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Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
23
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome! This survey explores your expectations for online delivery — including shipping speed, product freshness, and fees. It takes approximately 5 minutes to complete.
Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential and will be reported only in aggregate.
Q2
Multiple Choice
How often do you purchase physical goods online?
Daily
Several times a week
Weekly
2–3 times a month
Monthly
Less often
Q3
Dropdown
When did you last place an online order for physical goods?
Within the last 7 days
8–14 days ago
15–30 days ago
1–3 months ago
3–6 months ago
More than 6 months ago
Q4
Multiple Choice
Which types of items have you ordered online in the last 3 months? Select all that apply.
Groceries or perishables
Household essentials
Health and beauty
Electronics
Clothing and accessories
Home and garden
Pet supplies
Other
Q5
Dropdown
For standard shipping, what is the longest delivery time you consider acceptable?
1 day
2 days
3 days
4–5 days
6–7 days
8–10 days
More than 10 days
Q6
Dropdown
For expedited or same-day delivery, what timing meets your expectations?
Under 2 hours
2–4 hours
4–8 hours
By end of day
Next day is acceptable
Q7
Opinion Scale
How important is it that perishable or fragile items arrive in excellent condition?
Range: 1 – 7
Min: Not at all importantMid: NeutralMax: Extremely important
Q8
Multiple Choice
When ordering items with a shelf life (e.g., food, cosmetics), which freshness level is acceptable at delivery?
Made or packaged within 1 day
Made or packaged within 2–3 days
Made or packaged within 4–6 days
Any, as long as it's unexpired and in good condition
I do not order such items online
Q9
Dropdown
For a typical $50 order with standard shipping, what is the most you would pay for delivery?
$0 — I expect free delivery
$1–$2
$3–$4
$5–$6
$7–$8
$9–$10
$11–$15
More than $15
Q10
Multiple Choice
Which of the following fees do you consider acceptable when ordering online? Select all that apply.
Delivery fee
Service fee
Small-order fee
Packaging or eco fee
Tip or gratuity for driver
None of the above
Q11
Ranking
Please rank the following factors from most to least important when choosing a delivery option.
Drag to order (top = most important)
Delivery speed
Fees and total cost
Convenient delivery window
Courier reliability and handling
Packaging that protects quality
Promotions or discounts
Q12
Opinion Scale
How important is free or low-cost shipping when deciding where to shop online?
Range: 1 – 7
Min: Not at all importantMid: NeutralMax: Extremely important
Q13
Opinion Scale
How important is the ability to choose a specific delivery time slot?
Range: 1 – 7
Min: Not at all importantMid: NeutralMax: Extremely important
Q14
Opinion Scale
How important is real-time order tracking during delivery?
Range: 1 – 7
Min: Not at all importantMid: NeutralMax: Extremely important
Q15
Opinion Scale
How important is easy returns or exchanges when shopping online?
Range: 1 – 7
Min: Not at all importantMid: NeutralMax: Extremely important
Q16
Long Text
Based on your responses in this survey, what single change would most improve your online delivery experience?
Max chars
Q17
AI Interview
You mentioned your delivery priorities earlier. Could you share a specific recent delivery experience — positive or negative — that shaped those preferences?
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q18
Multiple Choice
What is your age group?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q19
Multiple Choice
How do you describe your gender?
Man
Woman
Non-binary
Prefer not to say
Q20
Dropdown
Which country do you currently live in?
United States
United Kingdom
Canada
Australia
Germany
France
India
Brazil
Mexico
Japan
Other
Q21
Multiple Choice
What is the highest level of education you have completed?
Less than high school
High school or equivalent
Some college
2-year degree
Bachelor's degree
Postgraduate degree
Prefer not to say
Q22
Multiple Choice
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Student
Homemaker or caregiver
Retired
Unemployed and looking
Not looking for work
Prefer not to say
Q23
Chat Message
Thank you for completing this survey! Your responses will help improve online delivery experiences. If you have any questions, please contact the research team.
Frequently Asked Questions
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