Q01
Long Text
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Online Delivery Expectations: Speed, Freshness & Fees
Measures online shoppers' expectations and trade-offs around shipping speed, product freshness, and delivery fees to inform ecommerce fulfillment strategy and pricing decisions.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
23 questions · ~4 min
Q02
Multiple Choice
How often do you purchase physical goods online?
Q03
Long Text
For standard shipping, what is the longest delivery time you consider acceptable?
Q04
Long Text
How important is it that perishable or fragile items arrive in excellent condition?
Q05
Long Text
For a typical $50 order with standard shipping, what is the most you would pay for delivery?
Q06
Long Text
Please rank the following factors from most to least important when choosing a delivery option.
Q07
Long Text
Based on your responses in this survey, what single change would most improve your online delivery experience?
Q08
Multiple Choice
What is your age group?
Q09
Long Text
Thank you for completing this survey! Your responses will help improve online delivery experiences. If you have any questions, please contact the research team.
Q10
Long Text
When did you last place an online order for physical goods?
Q11
Long Text
For expedited or same-day delivery, what timing meets your expectations?
Q12
Multiple Choice
When ordering items with a shelf life (e.g., food, cosmetics), which freshness level is acceptable at delivery?
Q13
Multiple Choice
Which of the following fees do you consider acceptable when ordering online? Select all that apply.
Q14
Long Text
How important is free or low-cost shipping when deciding where to shop online?
Q15
AI Interview
You mentioned your delivery priorities earlier. Could you share a specific recent delivery experience — positive or negative — that shaped those preferences?
Q16
Multiple Choice
How do you describe your gender?
Q17
Multiple Choice
Which types of items have you ordered online in the last 3 months? Select all that apply.
Q18
Long Text
How important is the ability to choose a specific delivery time slot?
Q19
Long Text
Which country do you currently live in?
Q20
Long Text
How important is real-time order tracking during delivery?
Q21
Multiple Choice
What is the highest level of education you have completed?
Q22
Long Text
How important is easy returns or exchanges when shopping online?
Q23
Multiple Choice
What is your current employment status?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.