How often do you buy physical goods online?
- Daily
- Several times a week
- Weekly
- 2–3 times a month
- Monthly
- Less often
When was your most recent online order for physical goods?
- Within the last 7 days
- 8–14 days ago
- 15–30 days ago
- 1–3 months ago
- 3–6 months ago
- More than 6 months ago
In the last 3 months, which types of items have you ordered online? Select all that apply.
- Groceries/perishables
- Household essentials
- Health/beauty
- Electronics
- Clothing/accessories
- Home/garden
- Other
For standard shipping, what is the longest delivery time you consider acceptable?
- 1 day
- 2 days
- 3 days
- 4–5 days
- 6–7 days
- 8–10 days
- More than 10 days
For fast delivery options (e.g., same-day), what timing meets your expectations?
- Under 2 hours
- 2–4 hours
- 4–8 hours
- By end of day
- Next day is acceptable
How important is the product’s condition/freshness on arrival for items that can spoil or degrade?
Scale: 11 (star)
Min: Not at all importantMax: Extremely important
For items with freshness or shelf‑life considerations, which of the following are acceptable at delivery? If not applicable, select the last option.
- Made/packaged within 1 day
- Made/packaged within 2–3 days
- Made/packaged within 4–6 days
- Any, as long as it’s unexpired and in good condition
- I do not order such items online
For a typical $50 order with standard shipping, what is the maximum delivery fee you find acceptable (in USD)? Please enter a whole number.
Accepts a numeric value
Whole numbers only
Which of these fees are acceptable to you when ordering online? Select all that apply.
- Delivery fee
- Service fee
- Small‑order fee
- Packaging/eco fee
- Tip/gratuity for driver
- None of the above
Allocate a total of 100 points across these factors to show how you balance them when choosing delivery.
Total must equal 100
Min per option: 0Whole numbers only
Rank these factors from most to least important when selecting a delivery option.
Drag to order (top = most important)
- Delivery speed
- Fees/total cost
- Convenient delivery window
- Courier reliability/handling
- Packaging that protects quality
- Promotions/discounts
How important are the following when you shop online?
| Rows | Not at all important | Slightly important | Moderately important | Very important | Extremely important |
|---|
| Accurate order tracking | • | • | • | • | • |
| Guaranteed delivery window | • | • | • | • | • |
| Arrival before a specific need‑by date | • | • | • | • | • |
| Temperature control for perishables (if applicable) | • | • | • | • | • |
| Low or no delivery fees | • | • | • | • | • |
Attention check: To confirm you’re paying attention, please select “Agree.”
- Strongly disagree
- Disagree
- Neutral
- Agree
- Strongly agree
What is your age group?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
How do you describe your gender?
- Man
- Woman
- Non-binary
- Prefer not to say
Which country do you live in?
Max 100 chars
What is the highest level of education you have completed?
- Less than high school
- High school or equivalent
- Some college
- 2-year degree
- Bachelor’s degree
- Postgraduate degree
- Prefer not to say
What is your current employment status?
- Employed full-time
- Employed part-time
- Self-employed
- Student
- Homemaker/caregiver
- Retired
- Unemployed and looking
- Not looking for work
- Prefer not to say
What could improve your delivery experience most?
Max 600 chars
Welcome! This brief survey asks about your online delivery expectations. It should take about 5 minutes.
AI Interview: 2 Follow-up Questions on Online Delivery Preferences
AI InterviewLength: 2Personality: [Object Object]Mode: Fast Thank you for participating—your feedback helps improve delivery services!