Measures customer satisfaction with delivery speed, order communication, and returns/refund processes. Designed for ecommerce teams seeking actionable CX insights to reduce friction and increase repurchase intent.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
19
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome, and thank you for participating! This brief survey asks about your recent delivery and returns experience and should take approximately 3–4 minutes.
Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential and will be reported in aggregate only.
Q2
Dropdown
When was your most recent purchase with us?
Within the last 7 days
8–14 days ago
15–30 days ago
31–60 days ago
61–90 days ago
More than 90 days ago
Q3
Dropdown
Approximately how many orders have you placed with us in the past 12 months?
This was my first order
2–3 orders
4–6 orders
7–10 orders
More than 10 orders
Q4
Rating
How would you rate the delivery speed for your most recent order?
Scale: 5 (star)
Min: PoorMax: Excellent
Q5
Opinion Scale
Compared with your expectations, the delivery speed was…
Range: 1 – 7
Min: Much slower than expectedMid: NeutralMax: Much faster than expected
Q6
Multiple Choice
Which communication channels did you receive or use for this order? (Select all that apply.)
Email
SMS/text
Mobile app notifications
Live chat
Phone call
Order tracking page
None of the above
Q7
Opinion Scale
How would you rate the timeliness of communications about your order (e.g., shipping confirmation, delivery updates)?
Range: 1 – 7
Min: Extremely poorMid: NeutralMax: Excellent
Q8
Opinion Scale
How would you rate the clarity and helpfulness of the communications you received?
Range: 1 – 7
Min: Extremely poorMid: NeutralMax: Excellent
Q9
Multiple Choice
Did you initiate a return for this order?
Yes
No
Q10
Opinion Scale
How easy or difficult was the return process?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q11
Dropdown
How quickly did you receive your refund after the return was processed?
Same day
1–3 days
4–7 days
8–14 days
More than 14 days
Refund not yet received
Q12
Rating
Overall, how satisfied were you with this purchase experience?
Scale: 5 (star)
Min: PoorMax: Excellent
Q13
Opinion Scale
How likely are you to recommend us to a friend or colleague based on this experience?
Range: 0 – 10
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q14
AI Interview
We'd love to understand your experience in more detail. Please share what stood out most — positively or negatively — about your delivery, communication, or returns experience.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q15
Long Text
Based on your responses in this survey, what is the single most important improvement we could make to your delivery and post-purchase experience?
Max chars
Q16
Dropdown
What is your age group?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q17
Multiple Choice
How do you describe your gender?
Woman
Man
Non-binary
Prefer not to say
Q18
Dropdown
Where do you currently live?
United States
Canada
United Kingdom
Australia
India
Germany
Other country
Prefer not to say
Q19
Chat Message
Thank you for your time — your feedback directly helps us improve your future experience!
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.
How do I create my first survey?
Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.
How can I share surveys with my team?
Send a project link so teammates can view and collaborate instantly.
Can the AI generate a survey from a prompt?
Yes. Provide a prompt and QuestionPunk drafts a survey you can tweak before sending.
How long does support typically take to reply?
We reply within 24 hours—often much sooner. Include key details in your message to help us assist you faster.
Can I export survey results?
Absolutely. Export results as CSV straight from the results page for quick data work.