Q01
Long Text
All templates
Post-Purchase Delivery & Returns Experience Survey
Measures customer satisfaction with delivery speed, order communication, and returns/refund processes. Designed for ecommerce teams seeking actionable CX insights to reduce friction and increase repurchase intent.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
19 questions · ~4 min
Q02
Long Text
When was your most recent purchase with us?
Q03
Rating Scale
How would you rate the delivery speed for your most recent order?
Q04
Multiple Choice
Which communication channels did you receive or use for this order? (Select all that apply.)
Q05
Multiple Choice
Did you initiate a return for this order?
Q06
Rating Scale
Overall, how satisfied were you with this purchase experience?
Q07
Long Text
What is your age group?
Q08
Long Text
Thank you for your time — your feedback directly helps us improve your future experience!
Q09
Long Text
Approximately how many orders have you placed with us in the past 12 months?
Q10
Long Text
Compared with your expectations, the delivery speed was…
Q11
Long Text
How would you rate the timeliness of communications about your order (e.g., shipping confirmation, delivery updates)?
Q12
Long Text
How easy or difficult was the return process?
Q13
Long Text
How likely are you to recommend us to a friend or colleague based on this experience?
Q14
Multiple Choice
How do you describe your gender?
Q15
Long Text
How would you rate the clarity and helpfulness of the communications you received?
Q16
Long Text
How quickly did you receive your refund after the return was processed?
Q17
AI Interview
We'd love to understand your experience in more detail. Please share what stood out most — positively or negatively — about your delivery, communication, or returns experience.
Q18
Long Text
Where do you currently live?
Q19
Long Text
Based on your responses in this survey, what is the single most important improvement we could make to your delivery and post-purchase experience?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.