Measures customer satisfaction with delivery speed, order communication, and returns/refund processes. Designed for ecommerce teams seeking actionable CX insights to reduce friction and increase repurchase intent.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
19
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome, and thank you for participating! This brief survey asks about your recent delivery and returns experience and should take approximately 3–4 minutes.
Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential and will be reported in aggregate only.
Q2
Dropdown
When was your most recent purchase with us?
Within the last 7 days
8–14 days ago
15–30 days ago
31–60 days ago
61–90 days ago
More than 90 days ago
Q3
Dropdown
Approximately how many orders have you placed with us in the past 12 months?
This was my first order
2–3 orders
4–6 orders
7–10 orders
More than 10 orders
Q4
Rating
How would you rate the delivery speed for your most recent order?
Scale: 5 (star)
Min: PoorMax: Excellent
Q5
Opinion Scale
Compared with your expectations, the delivery speed was…
Range: 1 – 7
Min: Much slower than expectedMid: NeutralMax: Much faster than expected
Q6
Multiple Choice
Which communication channels did you receive or use for this order? (Select all that apply.)
Email
SMS/text
Mobile app notifications
Live chat
Phone call
Order tracking page
None of the above
Q7
Opinion Scale
How would you rate the timeliness of communications about your order (e.g., shipping confirmation, delivery updates)?
Range: 1 – 7
Min: Extremely poorMid: NeutralMax: Excellent
Q8
Opinion Scale
How would you rate the clarity and helpfulness of the communications you received?
Range: 1 – 7
Min: Extremely poorMid: NeutralMax: Excellent
Q9
Multiple Choice
Did you initiate a return for this order?
Yes
No
Q10
Opinion Scale
How easy or difficult was the return process?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q11
Dropdown
How quickly did you receive your refund after the return was processed?
Same day
1–3 days
4–7 days
8–14 days
More than 14 days
Refund not yet received
Q12
Rating
Overall, how satisfied were you with this purchase experience?
Scale: 5 (star)
Min: PoorMax: Excellent
Q13
Opinion Scale
How likely are you to recommend us to a friend or colleague based on this experience?
Range: 0 – 10
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q14
AI Interview
We'd love to understand your experience in more detail. Please share what stood out most — positively or negatively — about your delivery, communication, or returns experience.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q15
Long Text
Based on your responses in this survey, what is the single most important improvement we could make to your delivery and post-purchase experience?
Max chars
Q16
Dropdown
What is your age group?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q17
Multiple Choice
How do you describe your gender?
Woman
Man
Non-binary
Prefer not to say
Q18
Dropdown
Where do you currently live?
United States
Canada
United Kingdom
Australia
India
Germany
Other country
Prefer not to say
Q19
Chat Message
Thank you for your time — your feedback directly helps us improve your future experience!
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is an AI-powered survey and research platform that turns traditional surveys into adaptive conversations. Describe your research goal and get a complete survey draft, conduct AI-moderated interviews with dynamic follow-ups, detect low-quality responses, and produce insights automatically. It's fast, flexible, and scalable across qualitative and quantitative research.
How do I create my first survey?
Sign up, then choose how to build: describe your research goal and let AI generate a survey, pick a template, or start from scratch. Add question types, set logic, preview, and share.
Can the AI generate a survey from a prompt?
Yes. Describe your research goal in plain language and QuestionPunk drafts a complete survey with appropriate question types, ordering, and AI follow-up logic. You can then customize before publishing.
What question types are available?
QuestionPunk supports a wide range of question types: opinion scale, rating, multiple choice, dropdown, ranking, matrix, constant sum, AI interview (text and audio), long text, short text, email, phone, date, address, website, numeric, audio/video recording, contact form, chat message, conversation reset, button, page breaks, and more.
How do AI interviews work?
AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
Can I test my survey before launching?
Yes. Use synthetic testing to create AI personas and run them through your survey. This helps catch issues with question flow, logic, and wording before real respondents see it.
How many languages are supported?
QuestionPunk supports 142+ languages. Add languages from the survey editor, auto-translate questions, and share language-specific links. AI interviews also adapt to the respondent's language automatically.
How can I share my survey?
Share via a direct link (with optional custom slug), embed on your website (iframe or script), distribute through Prolific for research panels, or generate a QR code for physical distribution.
Can I export survey results?
Yes. Export as CSV (flat or wide layout), Excel (XLSX), or export the survey structure as PDF/Word. Filter by suspicious level, response type, language, or date range before exporting.
Does QuestionPunk detect fraudulent responses?
Yes. Every response is automatically classified with a suspicious level (low/medium/high) based on attention checks, response timing, and behavioral signals. You can filter flagged responses in the Responses tab.
What are the pricing plans?
Basic (Free): 20 responses/month. Business ($50/month or $500/year): 5,000 responses/month with priority support. Enterprise (Custom): unlimited responses, remove branding, custom domain, and dedicated support.
How long does support take to reply?
We reply within 24 hours, often much sooner. Include key details in your message to help us assist you faster.