Collect post-purchase feedback on delivery speed, communication, and returns. Free, ready-to-use ecommerce template to improve CX and boost repeat sales.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Sample Survey Items
Q1
Dropdown
When was your most recent purchase with us?
Within the last 7 days
8–14 days ago
15–30 days ago
31–60 days ago
61–90 days ago
More than 90 days ago
Q2
Rating
How would you rate the delivery speed for this order?
Scale: 10 (star)
Min: Very slowMax: Very fast
Q3
Opinion Scale
Compared with your expectations, the delivery speed was…
Range: 1 – 10
Min: Much slowerMid: As expectedMax: Much faster
Q4
Multiple Choice
Which communication channels did you receive or use for this order? (Select all that apply.)
Email
SMS/text
Mobile app notifications
Live chat
Phone call
Order tracking page
None of the above
Q5
Matrix
Please rate the quality of communications for this order.
Rows
Very poor
Poor
Fair
Good
Excellent
Order confirmation timeliness
•
•
•
•
•
Shipping updates helpfulness
•
•
•
•
•
Issue resolution clarity
•
•
•
•
•
Proactive notifications (e.g., delays)
•
•
•
•
•
Q6
Dropdown
If you returned this order, how easy or difficult was the process? (If you did not return, select “Did not return”.)
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
Did not return
Q7
Dropdown
If a refund was issued, how quickly did you receive it?
Same day
1–3 days
4–7 days
8–14 days
More than 14 days
Not applicable—no refund
Q8
Multiple Choice
Attention check: To confirm you’re paying attention, please select “I am paying attention.”
I am paying attention
I am not paying attention
Q9
Rating
Overall, how satisfied were you with this purchase experience?
Scale: 10 (star)
Min: Very dissatisfiedMax: Very satisfied
Q10
Long Text
What could we improve most related to speed, communication, or returns?
Max 600 chars
Q11
Dropdown
What is your age group?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q12
Multiple Choice
How do you describe your gender?
Woman
Man
Non-binary
Prefer not to say
Q13
Dropdown
Where do you currently live?
United States
Canada
United Kingdom
Australia
India
Germany
Other country
Prefer not to say
Q14
Multiple Choice
What is the highest level of education you have completed?
Less than high school
High school or equivalent
Some college/Associate degree
Bachelor’s degree
Postgraduate degree
Prefer not to say
Q15
Multiple Choice
What is your current employment status?
Full-time
Part-time
Self-employed
Student
Homemaker
Unemployed
Retired
Prefer not to say
Q16
Chat Message
Welcome! This brief survey should take about 3–4 minutes. Thank you for sharing your experience.
Q17
Long Text
Any other feedback about your experience today?
Max 600 chars
Q18
AI Interview
AI Interview: 2 Follow-up Questions on delivery speed, communication, and returns
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Q19
Chat Message
Thanks for your time—your feedback helps us improve!
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