When was your most recent purchase with us?
How would you rate the delivery speed for this order?
Compared with your expectations, the delivery speed was…
Which communication channels did you receive or use for this order? (Select all that apply.)
- Email
- SMS/text
- Mobile app notifications
- Live chat
- Phone call
- Order tracking page
- None of the above
Please rate the quality of communications for this order.
If you returned this order, how easy or difficult was the process? (If you did not return, select “Did not return”.)
If a refund was issued, how quickly did you receive it?
Attention check: To confirm you’re paying attention, please select “I am paying attention.”
- I am paying attention
- I am not paying attention
Overall, how satisfied were you with this purchase experience?
What could we improve most related to speed, communication, or returns?
Max 600 chars
How do you describe your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
Where do you currently live?
What is the highest level of education you have completed?
- Less than high school
- High school or equivalent
- Some college/Associate degree
- Bachelor’s degree
- Postgraduate degree
- Prefer not to say
What is your current employment status?
- Full-time
- Part-time
- Self-employed
- Student
- Homemaker
- Unemployed
- Retired
- Prefer not to say
Welcome! This brief survey should take about 3–4 minutes. Thank you for sharing your experience.
Any other feedback about your experience today?
Max 600 chars
AI Interview: 2 Follow-up Questions on delivery speed, communication, and returns
Thanks for your time—your feedback helps us improve!