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Community Inclusivity, Safety & Satisfaction Survey Template

Measure community inclusivity, safety, and member satisfaction with a customizable survey template. Collect actionable feedback to improve trust and engagement.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Dropdown
How often do you visit the customer community/forum?
  • Several times a week
  • About weekly
  • About monthly
  • Less than monthly
  • I visited only once
Q2
Multiple Choice
In the last 3 months, what did you do in the community? Select all that apply.
  • Browsed posts
  • Searched for answers
  • Asked a question
  • Answered someone’s question
  • Gave product feedback
  • Reported an issue or flagged content
  • Upvoted/liked content
Q3
Rating
Overall, how would you rate the community’s health?
Scale: 11 (star)
Min: PoorMax: Excellent
Q4
Dropdown
Quality check: To confirm you’re paying attention, please select ‘Agree’.
  • Disagree
  • Agree
Q5
Matrix
Please indicate how much you agree with each statement about the community.
RowsStrongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agree
I feel welcome to participate•••••
Discussions remain respectful•••••
Moderation is fair and consistent•••••
A range of perspectives is represented•••••
I can participate without harassment•••••
Accessibility (e.g., alt text, readable layouts) meets my needs•••••
Q6
Dropdown
In the last 3 months, did you encounter behavior that felt unsafe or exclusionary? Select one.
  • No, not at all
  • Yes, once or twice
  • Yes, multiple times
  • Not sure
  • Prefer not to say
Q7
Long Text
Optional: If you feel comfortable, briefly describe what happened or where it occurred.
Max 600 chars
Q8
Matrix
How useful is the community for each of the following?
RowsNot useful at allSlightly usefulModerately usefulVery usefulExtremely useful
Finding answers about products•••••
Learning tips and best practices•••••
Troubleshooting issues•••••
Making purchase decisions•••••
Connecting with other customers•••••
Q9
Opinion Scale
When you search the forum, how often do you find what you need?
Range: 1 – 10
Min: NeverMid: SometimesMax: Always
Q10
Opinion Scale
How likely are you to recommend our community to another customer?
Range: 1 – 10
Min: Not at all likelyMax: Extremely likely
Q11
Long Text
What is the main reason for your score?
Max 600 chars
Q12
Dropdown
What is your age group?
  • Under 18
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q13
Dropdown
Which of the following best describes your gender? Select one.
  • Woman
  • Man
  • Non-binary
  • Another gender identity
  • Prefer not to say
Q14
Dropdown
Where do you primarily live?
  • Africa
  • Asia
  • Europe
  • Latin America & Caribbean
  • Middle East
  • North America
  • Oceania
  • Prefer not to say
Q15
Dropdown
What is the highest level of education you have completed?
  • High school or less
  • Some college/Associate degree
  • Bachelor’s degree
  • Master’s degree
  • Doctorate or professional degree
  • Other
  • Prefer not to say
Q16
Dropdown
Which best describes your current employment status?
  • Full-time
  • Part-time
  • Self-employed
  • Student
  • Unemployed
  • Retired
  • Prefer not to say
Q17
Long Text
Any final comments or suggestions to improve the community?
Max 600 chars
Q18
AI Interview
AI Interview: 2 Follow-up Questions on your community experience
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q19
Chat Message
Thank you for participating! Your feedback helps us improve the community.

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