How often do you visit the customer community/forum?
In the last 3 months, what did you do in the community? Select all that apply.
- Browsed posts
- Searched for answers
- Asked a question
- Answered someone’s question
- Gave product feedback
- Reported an issue or flagged content
- Upvoted/liked content
Overall, how would you rate the community’s health?
Quality check: To confirm you’re paying attention, please select ‘Agree’.
Please indicate how much you agree with each statement about the community.
In the last 3 months, did you encounter behavior that felt unsafe or exclusionary? Select one.
Optional: If you feel comfortable, briefly describe what happened or where it occurred.
Max 600 chars
How useful is the community for each of the following?
When you search the forum, how often do you find what you need?
How likely are you to recommend our community to another customer?
What is the main reason for your score?
Max 600 chars
Which of the following best describes your gender? Select one.
Where do you primarily live?
What is the highest level of education you have completed?
Which best describes your current employment status?
Any final comments or suggestions to improve the community?
Max 600 chars
AI Interview: 2 Follow-up Questions on your community experience
Thank you for participating! Your feedback helps us improve the community.