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Hospitality Employee Engagement Pulse Survey Template

Track hospitality staff sentiment on clarity, coaching, recognition, and support in past 30 days. Use this pulse template to boost engagement.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Opinion Scale
My job responsibilities were clear in the last 30 days.
Range: 1 – 10
Min: Strongly disagreeMid: NeutralMax: Strongly agree
Q2
Matrix
How clear were each of the following in the last 30 days?
RowsVery unclearSomewhat unclearNeither clear nor unclearSomewhat clearVery clear
Daily priorities on shift•••••
Quality and service standards•••••
Who to escalate issues to•••••
Shift handover expectations•••••
Q3
Long Text
What would help make your tasks and priorities clearer?
Max 600 chars
Q4
Rating
Overall, how would you rate the coaching you received from your manager in the last 30 days?
Scale: 11 (star)
Min: PoorMax: Excellent
Q5
Multiple Choice
Which coaching formats were most helpful recently? Select all that apply.
  • On-the-job feedback during shift
  • 1:1 check-ins
  • Shadowing or mentoring
  • Written SOP updates
  • Team huddles
  • Formal training sessions
  • Other (please specify)
Q6
Short Text
Briefly describe one recent coaching moment that helped you.
Max 100 chars
Q7
Opinion Scale
I felt recognized for good work in the last 30 days.
Range: 1 – 10
Min: Strongly disagreeMid: NeutralMax: Strongly agree
Q8
Ranking
Rank the forms of recognition you value most (top = most valued).
Drag to order (top = most important)
  1. Thank-you in person
  2. Public shout-out
  3. Small rewards (e.g., gift card)
  4. Schedule flexibility or preferences
  5. Career development opportunities
Q9
Long Text
What could we do to recognize good work more effectively?
Max 600 chars
Q10
Matrix
How supported did you feel with the following in the last 30 days?
RowsVery unsupportedSomewhat unsupportedNeither supported nor unsupportedSomewhat supportedVery supported
Staffing levels on your shifts•••••
Tools and equipment reliability•••••
Cross-team cooperation•••••
Access to information/SOPs•••••
Manager availability when needed•••••
Q11
Multiple Choice
When you needed help recently, where did you go first?
  • Manager or supervisor
  • Teammate
  • Lead or trainer
  • HR
  • Knowledge base or SOPs
  • I wasn’t sure where to go
  • I did not need help
Q12
Opinion Scale
Our workplace enabled me to deliver great guest service in the last 30 days.
Range: 1 – 10
Min: Strongly disagreeMid: NeutralMax: Strongly agree
Q13
Multiple Choice
Attention check: To confirm you are paying attention, please select “I am paying attention.”
  • I am paying attention
  • I am not paying attention
  • Prefer not to say
Q14
Multiple Choice
What is your primary role?
  • Front desk/Reception
  • Housekeeping
  • Food and beverage
  • Kitchen/Back of house
  • Maintenance/Engineering
  • Concierge/Guest services
  • Management
  • Other (please specify)
  • Prefer not to say
Q15
Multiple Choice
How long have you worked at this company?
  • Less than 3 months
  • 3–11 months
  • 1–2 years
  • 3–5 years
  • More than 5 years
  • Prefer not to say
Q16
Multiple Choice
What is your employment status?
  • Full-time
  • Part-time
  • Seasonal/Temporary
  • Contractor
  • Prefer not to say
Q17
Multiple Choice
Which shifts do you most often work?
  • Mostly mornings
  • Mostly afternoons/evenings
  • Mostly overnight
  • Mixed/rotating
  • Prefer not to say
Q18
Multiple Choice
What type of location do you primarily work in?
  • Hotel/Resort
  • Restaurant/Bar
  • Event/Catering
  • Club/Casino
  • Other (please specify)
  • Prefer not to say
Q19
Long Text
If you could change one thing next month to improve clarity, coaching, recognition, or support, what would it be?
Max 600 chars
Q20
Long Text
Anything else you would like to share about your work experience in the last 30 days?
Max 600 chars
Q21
Chat Message
Welcome, and thanks for participating. This short, confidential survey takes about 3–5 minutes. Please answer based on your experience in the last 30 days.
Q22
AI Interview
AI Interview: 2 Follow-up Questions on your recent work experience
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q23
Chat Message
Thank you for your time—your feedback helps us improve your work experience.

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