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Internal Tools & Workflow Usability Survey Template

Get employee feedback on internal tools and workflows. Uncover usability issues and boost productivity. Free template—customize and launch in 5–8 minutes.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Template Overview

20

Questions

AI-Powered

Smart Analysis

Ready-to-Use

Launch in Minutes

This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.

Sample Survey Items

Q1
Multiple Choice
Which internal tools have you actively used in the past 4 weeks? Select all that apply.
  • CRM or customer database
  • Ticketing/helpdesk system
  • Finance/ERP
  • Custom admin portal
  • Data analytics/dashboard
  • Document/file storage
  • Automation scripts/ETL
  • Scheduling/workforce management
Q2
Dropdown
In a typical week, how often do you use your primary internal tool?
  • Several times per hour
  • About once per hour
  • A few times per day
  • About once per day
  • A few times per week
  • About once per week or less
Q3
Opinion Scale
Overall, how easy are our internal tools to use for your work?
Range: 1 10
Min: Very difficultMid: NeutralMax: Very easy
Q4
Matrix
For each task area, how easy or difficult is it today?
RowsVery difficultDifficultNeutralEasyVery easy
Finding the right data/screens
Entering or updating records
Fixing mistakes or reversing actions
Collaborating with teammates on a task
Exporting or reporting data
Switching between tools or tabs
Managing permissions and access
Q5
Multiple Choice
Where do you encounter the most friction? Select all that apply.
  • Navigation/menus
  • Search/findability
  • Data validation or form errors
  • Permissions or access blocks
  • System speed/latency
  • Integrations between tools
  • Reporting/export formatting
  • Inconsistent layouts
  • Mobile/browser compatibility
Q6
Rating
How reliable are the tools you use (uptime, errors, data consistency)?
Scale: 11 (star)
Min: Very unreliableMax: Very reliable
Q7
Numeric
About how many minutes did you lose to tool or workflow friction on a typical day last week?
Accepts a numeric value
Whole numbers only
Q8
Opinion Scale
In the last 2 weeks, how often did you switch between multiple tools to complete a single task?
Range: 1 10
Min: NeverMid: SometimesMax: Very often
Q9
Opinion Scale
Attention check: To confirm attention, please select 4 for this item.
Range: 1 10
Min: 1Mid: 4Max: 7
Q10
Ranking
Please rank the following improvements by impact on your work (top = highest impact).
Drag to order (top = most important)
  1. Faster page loads
  2. Fewer clicks for common tasks
  3. Better search and filtering
  4. Clearer error messages and guidance
  5. Stronger integrations between systems
  6. Role-based defaults/templates
Q11
Matrix
Please indicate your agreement with the statements about support and communication.
RowsStrongly disagreeDisagreeNeutralAgreeStrongly agree
I know where to find help or documentation
Documentation is current and accurate
Training covers the tasks I do
Release notes explain changes clearly
Issues are resolved in a timely manner
Q12
Long Text
What is the single biggest pain point you want fixed next?
Max 600 chars
Q13
Short Text
Name one task or flow that felt especially smooth recently.
Max 100 chars
Q14
Dropdown
Which department or function is your primary team?
  • Customer Support
  • Operations
  • Sales
  • Finance
  • Engineering
  • Product
  • Marketing
  • HR/People
  • IT/Security
  • Legal
Q15
Dropdown
What is your role level?
  • Individual contributor
  • Team lead
  • Manager
  • Director
  • VP or above
  • Other
Q16
Dropdown
How long have you been with the company?
  • Less than 3 months
  • 3–11 months
  • 1–2 years
  • 3–5 years
  • 6+ years
Q17
Dropdown
What is your primary work location (region)?
  • North America
  • Latin America
  • Europe
  • Middle East & Africa
  • Asia
  • Oceania
Q18
Long Text
Anything else we should know to improve your day-to-day?
Max 600 chars
Q19
AI Interview
AI Interview: 2 Follow-up Questions on internal tooling and workflows
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q20
Chat Message
Thanks for your time—your feedback helps us improve our tools and processes.

Frequently Asked Questions

What is QuestionPunk?
QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.
How do I create my first survey?
Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.
How can I share surveys with my team?
Send a project link so teammates can view and collaborate instantly.
Can the AI generate a survey from a prompt?
Yes. Provide a prompt and QuestionPunk drafts a survey you can tweak before sending.
How long does support typically take to reply?
We reply within 24 hours—often much sooner. Include key details in your message to help us assist you faster.
Can I export survey results?
Absolutely. Export results as CSV straight from the results page for quick data work.

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