Get employee feedback on internal tools and workflows. Uncover usability issues and boost productivity. Free template—customize and launch in 5–8 minutes.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
20
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Multiple Choice
Which internal tools have you actively used in the past 4 weeks? Select all that apply.
CRM or customer database
Ticketing/helpdesk system
Finance/ERP
Custom admin portal
Data analytics/dashboard
Document/file storage
Automation scripts/ETL
Scheduling/workforce management
Q2
Dropdown
In a typical week, how often do you use your primary internal tool?
Several times per hour
About once per hour
A few times per day
About once per day
A few times per week
About once per week or less
Q3
Opinion Scale
Overall, how easy are our internal tools to use for your work?
Range: 1 – 10
Min: Very difficultMid: NeutralMax: Very easy
Q4
Matrix
For each task area, how easy or difficult is it today?
Rows
Very difficult
Difficult
Neutral
Easy
Very easy
Finding the right data/screens
•
•
•
•
•
Entering or updating records
•
•
•
•
•
Fixing mistakes or reversing actions
•
•
•
•
•
Collaborating with teammates on a task
•
•
•
•
•
Exporting or reporting data
•
•
•
•
•
Switching between tools or tabs
•
•
•
•
•
Managing permissions and access
•
•
•
•
•
Q5
Multiple Choice
Where do you encounter the most friction? Select all that apply.
Navigation/menus
Search/findability
Data validation or form errors
Permissions or access blocks
System speed/latency
Integrations between tools
Reporting/export formatting
Inconsistent layouts
Mobile/browser compatibility
Q6
Rating
How reliable are the tools you use (uptime, errors, data consistency)?
Scale: 11 (star)
Min: Very unreliableMax: Very reliable
Q7
Numeric
About how many minutes did you lose to tool or workflow friction on a typical day last week?
Accepts a numeric value
Whole numbers only
Q8
Opinion Scale
In the last 2 weeks, how often did you switch between multiple tools to complete a single task?
Range: 1 – 10
Min: NeverMid: SometimesMax: Very often
Q9
Opinion Scale
Attention check: To confirm attention, please select 4 for this item.
Range: 1 – 10
Min: 1Mid: 4Max: 7
Q10
Ranking
Please rank the following improvements by impact on your work (top = highest impact).
Drag to order (top = most important)
Faster page loads
Fewer clicks for common tasks
Better search and filtering
Clearer error messages and guidance
Stronger integrations between systems
Role-based defaults/templates
Q11
Matrix
Please indicate your agreement with the statements about support and communication.
Rows
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
I know where to find help or documentation
•
•
•
•
•
Documentation is current and accurate
•
•
•
•
•
Training covers the tasks I do
•
•
•
•
•
Release notes explain changes clearly
•
•
•
•
•
Issues are resolved in a timely manner
•
•
•
•
•
Q12
Long Text
What is the single biggest pain point you want fixed next?
Max 600 chars
Q13
Short Text
Name one task or flow that felt especially smooth recently.
Max 100 chars
Q14
Dropdown
Which department or function is your primary team?
Customer Support
Operations
Sales
Finance
Engineering
Product
Marketing
HR/People
IT/Security
Legal
Q15
Dropdown
What is your role level?
Individual contributor
Team lead
Manager
Director
VP or above
Other
Q16
Dropdown
How long have you been with the company?
Less than 3 months
3–11 months
1–2 years
3–5 years
6+ years
Q17
Dropdown
What is your primary work location (region)?
North America
Latin America
Europe
Middle East & Africa
Asia
Oceania
Q18
Long Text
Anything else we should know to improve your day-to-day?
Max 600 chars
Q19
AI Interview
AI Interview: 2 Follow-up Questions on internal tooling and workflows
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q20
Chat Message
Thanks for your time—your feedback helps us improve our tools and processes.
Frequently Asked Questions
What is QuestionPunk?
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