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Cashless Payment Policy Survey Template for Hospitality

Understand guest acceptance of cashless card/mobile contactless policies across hotels, restaurants, bars, and venues. Editable template—launch fast.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Chat Message
Welcome! This brief survey takes about 5–7 minutes. Please answer based on your experiences in the past 12 months. Your responses are confidential and will be analyzed in aggregate only.
Q2
Dropdown
In the past 12 months, how often have you visited hospitality venues (e.g., restaurants, bars, hotels, stadiums)?
  • Did not visit any hospitality venue
  • Less than once a month
  • About once a month
  • 2–3 times a month
  • About once a week
  • Multiple times a week
  • Daily or almost daily
Q3
Dropdown
In the past 12 months, did you visit any hospitality venue that did not accept cash for in-person payments?
  • Yes
  • No
  • Not sure
Q4
Multiple Choice
Where did you encounter cashless (card/mobile only) policies? Select all that apply.
  • Stadium or arena
  • Festival or outdoor event
  • Hotel
  • Quick-service restaurant
  • Full-service restaurant
  • Bar or nightclub
  • Theme park or attraction
  • Conference or convention center
Q5
Multiple Choice
In the past 12 months, were you or someone in your party unable to complete a purchase because the venue did not accept cash?
  • Yes
  • No
  • Prefer not to say
Q6
Long Text
If yes, briefly describe what happened and the outcome (optional).
Max 600 chars
Q7
Rating
When a venue is cashless, how easy or hard is it for you to pay without cash?
Scale: 11 (star)
Min: Very easyMax: Very hard
Q8
Matrix
Please indicate how much you agree or disagree with the following statements about cashless-only policies.
RowsStrongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agree
Cashless-only policies are fair to most customers.•••••
Cashless-only policies may exclude some people.•••••
Reducing cash-handling costs can justify going cashless.•••••
Cashless-only policies improve safety for staff and guests.•••••
Cashless checkout is faster for guests.•••••
Q9
Multiple Choice
Attention check: Please select "I am paying attention" only.
  • I am paying attention
  • I am not paying attention
  • Prefer not to say
Q10
Multiple Choice
What concerns, if any, do you have about cashless policies at hospitality venues? Select all that apply.
  • Privacy or data tracking
  • Tipping or fees transparency
  • May exclude customers without bank accounts or cards
  • Device failure or power/network outages
  • Slower checkout
  • Hygiene concerns
  • Theft or loss risk (cash/cards/phone)
  • No concerns
Q11
Opinion Scale
If your preferred payment option isn’t accepted, how likely are you to choose a different venue in the next 3 months?
Range: 1 – 10
Min: Very unlikelyMid: NeutralMax: Very likely
Q12
Constant Sum
In the last 30 days, how did you pay at hospitality venues? Allocate a total of 100 points across the methods below. Enter 0 for any you did not use.
Total must equal 100
  • Cash
  • Debit card (chip/swipe/tap)
  • Credit card (chip/swipe/tap)
  • Mobile wallet (e.g., Apple Pay, Google Pay)
  • Prepaid/gift card or voucher
  • Room charge (at hotels)
  • Other
Min per option: 0Whole numbers only
Q13
Ranking
Rank the following priorities venues should balance when deciding payment policies (top = most important).
Drag to order (top = most important)
  1. Speed at checkout
  2. Inclusivity and access
  3. Payment security/fraud risk
  4. Operating cost of payments
  5. Customer choice and flexibility
  6. Staff safety
  7. Transparent tipping and fees
Q14
Multiple Choice
In your view, should hospitality venues be required to accept cash?
  • Yes, always
  • No
  • Only for purchases below a set amount
  • Not sure
Q15
Dropdown
What is your age?
  • Under 18
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65 or older
  • Prefer not to say
Q16
Multiple Choice
Which of the following best describes your gender?
  • Woman
  • Man
  • Non-binary
  • Another gender identity
  • Prefer not to say
Q17
Short Text
Which country do you currently live in?
Max 100 chars
Q18
Dropdown
What is the highest level of education you have completed?
  • No formal education
  • Some high school
  • High school diploma or equivalent
  • Some college or associate degree
  • Bachelor’s degree
  • Postgraduate or professional degree
  • Prefer not to say
Q19
Multiple Choice
What is your current employment status?
  • Employed full-time
  • Employed part-time
  • Self-employed
  • Unemployed and looking for work
  • Not in labor force (e.g., student, retired, caregiver)
  • Prefer not to say
Q20
Long Text
Anything else you’d like to share about cashless policies or fairness?
Max 600 chars
Q21
AI Interview
AI Interview: 2 Follow-up Questions on your experiences with cashless policies in hospitality
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q22
Chat Message
Thank you for your time—your feedback helps us understand guest perspectives on payment policies.

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