Measures guest attitudes, concerns, and behavioral responses to card/mobile-only payment policies across hotels, restaurants, bars, and event venues.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
24
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome, and thank you for your interest in this survey.
We are conducting research to understand guest perspectives on payment policies at hospitality venues such as restaurants, bars, hotels, and event spaces.
The survey takes approximately 5–7 minutes. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers—we are simply interested in your honest opinions.
All responses are confidential, will be anonymized, and reported only in aggregate for research purposes.
Q2
Dropdown
In the past 12 months, how often have you visited hospitality venues (e.g., restaurants, bars, hotels, stadiums)?
Did not visit any hospitality venue
Less than once a month
About once a month
2–3 times a month
About once a week
Multiple times a week
Daily or almost daily
Q3
Dropdown
In the past 12 months, did you visit any hospitality venue that did not accept cash for in-person payments?
Yes
No
Not sure
Q4
Multiple Choice
At which types of venues have you encountered cashless (card or mobile only) payment policies? Select all that apply.
Stadium or arena
Festival or outdoor event
Hotel
Quick-service restaurant
Full-service restaurant
Bar or nightclub
Theme park or attraction
Conference or convention center
Other (please specify)
Q5
Multiple Choice
In the past 12 months, were you personally unable to complete a purchase at a hospitality venue because it did not accept cash?
Yes
No
Prefer not to say
Q6
Long Text
Please briefly describe what happened and how the situation was resolved.
Max chars
Q7
Opinion Scale
When a venue accepts only card or mobile payments, how easy or difficult is it for you to complete your payment?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q8
Opinion Scale
Cashless payment policies at hospitality venues are fair to all guests.
What concerns, if any, do you have about cashless payment policies at hospitality venues? Select all that apply.
Privacy or data tracking
Tipping or fees transparency
May exclude guests without bank accounts or cards
Device failure or power/network outages
Slower checkout
Hygiene concerns
Theft or loss risk (cash, cards, or phone)
No concerns
Other (please specify)
Q13
Opinion Scale
If a hospitality venue does not accept your preferred payment method, how likely are you to choose a different venue instead?
Range: 1 – 7
Min: Very unlikelyMid: NeutralMax: Very likely
Q14
Dropdown
Which payment method did you use most often at hospitality venues in the past 30 days?
Cash
Debit card (chip, swipe, or tap)
Credit card (chip, swipe, or tap)
Mobile wallet (e.g., Apple Pay, Google Pay)
Prepaid or gift card / voucher
Room charge (at hotels)
Other
Q15
Ranking
Please rank the following factors that hospitality venues should consider when setting payment policies, from most important (top) to least important (bottom).
Drag to order (top = most important)
Speed at checkout
Inclusivity and access for all guests
Payment security and fraud prevention
Customer choice and flexibility
Transparent tipping and fees
Q16
Multiple Choice
In your view, should hospitality venues be required to accept cash as a payment method?
Yes, always
Yes, but only for purchases below a set amount
No
Not sure
Q17
AI Interview
We'd like to explore your experiences with cashless payment policies in a bit more depth. A short AI-guided conversation will ask you a couple of follow-up questions.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q18
Long Text
Based on your responses in this survey, please share any additional thoughts or feelings about cashless payment policies at hospitality venues.
Max chars
Q19
Dropdown
What is your age?
Under 18
18–24
25–34
35–44
45–54
55–64
65 or older
Prefer not to say
Q20
Multiple Choice
Which of the following best describes your gender?
Woman
Man
Non-binary
Another gender identity
Prefer not to say
Q21
Dropdown
Which country do you currently live in?
United States
United Kingdom
Canada
Australia
Germany
France
Japan
India
Brazil
Mexico
Other
Q22
Dropdown
What is the highest level of education you have completed?
No formal education
Some high school
High school diploma or equivalent
Some college or associate degree
Bachelor's degree
Postgraduate or professional degree
Prefer not to say
Q23
Multiple Choice
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Unemployed and looking for work
Not in labor force (e.g., student, retired, caregiver)
Prefer not to say
Q24
Chat Message
Thank you for completing this survey. Your feedback is valuable in helping us understand guest perspectives on payment policies in hospitality.
Frequently Asked Questions
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