Welcome! This brief survey takes about 5–7 minutes. Please answer based on your experiences in the past 12 months. Your responses are confidential and will be analyzed in aggregate only.
In the past 12 months, how often have you visited hospitality venues (e.g., restaurants, bars, hotels, stadiums)?
In the past 12 months, did you visit any hospitality venue that did not accept cash for in-person payments?
Where did you encounter cashless (card/mobile only) policies? Select all that apply.
- Stadium or arena
- Festival or outdoor event
- Hotel
- Quick-service restaurant
- Full-service restaurant
- Bar or nightclub
- Theme park or attraction
- Conference or convention center
In the past 12 months, were you or someone in your party unable to complete a purchase because the venue did not accept cash?
If yes, briefly describe what happened and the outcome (optional).
Max 600 chars
When a venue is cashless, how easy or hard is it for you to pay without cash?
Please indicate how much you agree or disagree with the following statements about cashless-only policies.
Attention check: Please select "I am paying attention" only.
- I am paying attention
- I am not paying attention
- Prefer not to say
What concerns, if any, do you have about cashless policies at hospitality venues? Select all that apply.
- Privacy or data tracking
- Tipping or fees transparency
- May exclude customers without bank accounts or cards
- Device failure or power/network outages
- Slower checkout
- Hygiene concerns
- Theft or loss risk (cash/cards/phone)
- No concerns
If your preferred payment option isn’t accepted, how likely are you to choose a different venue in the next 3 months?
In the last 30 days, how did you pay at hospitality venues? Allocate a total of 100 points across the methods below. Enter 0 for any you did not use.
Rank the following priorities venues should balance when deciding payment policies (top = most important).
In your view, should hospitality venues be required to accept cash?
- Yes, always
- No
- Only for purchases below a set amount
- Not sure
Which of the following best describes your gender?
- Woman
- Man
- Non-binary
- Another gender identity
- Prefer not to say
Which country do you currently live in?
Max 100 chars
What is the highest level of education you have completed?
What is your current employment status?
- Employed full-time
- Employed part-time
- Self-employed
- Unemployed and looking for work
- Not in labor force (e.g., student, retired, caregiver)
- Prefer not to say
Anything else you’d like to share about cashless policies or fairness?
Max 600 chars
AI Interview: 2 Follow-up Questions on your experiences with cashless policies in hospitality
Thank you for your time—your feedback helps us understand guest perspectives on payment policies.