Digital Tip Prompt Fairness & Default Effects Survey
Measures how digital tip prompt design—including defaults and suggested amounts—shapes perceived fairness, social pressure, and tipping behavior in hospitality contexts. Ideal for UX researchers and hospitality operators seeking evidence-based prompt optimization.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
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Detailed Reports
Comprehensive insights and recommendations
Template Overview
24
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome! This brief survey (~5 minutes) explores your recent experiences with digital tip prompts at cafes, restaurants, and delivery services.
Your participation is voluntary, and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions. All responses are confidential, anonymized, and used for research purposes only.
Thank you for participating!
Q2
Multiple Choice
In the last 30 days, have you encountered a digital tip prompt when paying at a hospitality business (e.g., cafe, quick-service restaurant, delivery service)?
Yes
No
Not sure
Q3
Dropdown
Approximately how many times in the last 30 days did you see a digital tip prompt?
1–2 times
3–5 times
6–10 times
11–20 times
More than 20 times
Q4
Multiple Choice
Where have you encountered tip prompts in the last 30 days? Select all that apply.
Counter tablet (e.g., iPad/Square)
Handheld card reader
Self-service kiosk
QR code on table or receipt
Mobile app for ordering/delivery
Website checkout for pickup/delivery
Other
Q5
Multiple Choice
Thinking about your most recent tip prompt, which suggested tip amounts were shown? Select all that apply.
10%
15%
18%
20%
25%
Custom amount
No suggested amounts were shown
Can't recall
Q6
Multiple Choice
On that most recent prompt, was any tip option pre-selected (highlighted or already chosen) by default?
Yes — the lowest suggested amount
Yes — a middle suggested amount
Yes — the highest suggested amount
Yes — a custom amount field
No — nothing was pre-selected
Can't recall
Q7
Opinion Scale
When a tip amount is pre-selected on the screen, how likely are you to accept that default amount?
Range: 1 – 7
Min: Very unlikelyMid: NeutralMax: Very likely
Q8
Opinion Scale
Overall, how fair do digital tip prompts in hospitality feel to you?
Range: 1 – 7
Min: Very unfairMid: NeutralMax: Very fair
Q9
Opinion Scale
How acceptable do you find a pre-selected default of 15% at a quick-service counter?
Range: 1 – 7
Min: Not at all acceptableMid: NeutralMax: Completely acceptable
Q10
Opinion Scale
How acceptable do you find a pre-selected default of 20% at a quick-service counter?
Range: 1 – 7
Min: Not at all acceptableMid: NeutralMax: Completely acceptable
Q11
Opinion Scale
How acceptable do you find a pre-selected default of 25% at a quick-service counter?
Range: 1 – 7
Min: Not at all acceptableMid: NeutralMax: Completely acceptable
Q12
Opinion Scale
During your most recent prompted payment, how much pressure did you feel to leave a tip?
Range: 1 – 7
Min: No pressure at allMid: NeutralMax: Extreme pressure
Q13
Opinion Scale
How do digital tip prompts affect your sense of price transparency at checkout?
Range: 1 – 7
Min: Much less transparentMid: NeutralMax: Much more transparent
Q14
Dropdown
Approximately what percentage did you tip on your most recent prompted payment?
0% (I did not tip)
1–9%
10–14%
15–17%
18–19%
20–24%
25% or more
I entered a custom dollar amount
Can't recall
Q15
Ranking
Rank the following factors by how much they influence your tipping decision at checkout. Drag to reorder (1 = most influential).
Drag to order (top = most important)
Service quality during the visit
Friendliness of staff
Suggested tip buttons or defaults
Feeling watched or social pressure
Total bill size
Ability to choose a custom amount
Q16
Multiple Choice
Which tip prompt format would you most prefer to see at checkout?
Percentage (%) options by default
Dollar amount ($) options by default
No default selected — let me choose each time
No tip prompt at all
Q17
Long Text
Based on your experiences, what would make digital tip prompts feel fairer or more respectful to you?
Max chars
Q18
AI Interview
You mentioned your experiences with digital tip prompts. We'd like to explore a bit further. What emotions or thoughts come to mind when you see a tip screen at checkout?
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 7
Q19
Dropdown
What is your age?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q20
Multiple Choice
What is your gender?
Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say
Q21
Dropdown
In which country do you currently reside?
United States
Canada
United Kingdom
Australia
Other
Q22
Multiple Choice
What is your current employment status?
Full-time
Part-time
Self-employed
Student
Unemployed
Retired
Prefer not to say
Q23
Dropdown
What is the highest level of education you have completed?
Less than high school
High school or equivalent
Some college / associate degree
Bachelor's degree
Postgraduate degree
Prefer not to say
Q24
Chat Message
Thank you for your time! Your feedback helps us understand how digital tip prompts affect the customer experience. Your responses have been recorded and will be kept confidential.
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