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Digital Tipping in Hospitality: Prompts & Defaults Survey

Measure how digital tip prompts and default options shape perceived fairness and choices in hospitality. Actionable insights to optimize UX and conversions.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Multiple Choice
In the last 30 days, did you encounter a digital tip prompt at a hospitality business (e.g., cafe, quick-service, delivery)?
  • Yes
  • No
  • Not sure
Q2
Numeric
About how many times in the last 30 days did you see a tip prompt? Enter a whole number (0 if none).
Accepts a numeric value
Whole numbers only
Q3
Multiple Choice
Where did you encounter tip prompts in the last 30 days? Select all that apply.
  • Counter tablet (e.g., iPad/Square)
  • Handheld card reader
  • Self-service kiosk
  • QR code on table or receipt
  • Mobile app for ordering/delivery
  • Website checkout for pickup/delivery
  • Other
  • I did not see any
Q4
Multiple Choice
Thinking about your most recent tip prompt, which suggested options were shown?
  • 10%
  • 15%
  • 18%
  • 20%
  • 25%
  • Custom amount
  • No suggested amounts
  • Can't recall
Q5
Multiple Choice
Which option, if any, was pre-selected by default on that prompt?
  • Lowest suggestion (e.g., 15%)
  • Middle suggestion (e.g., 18%)
  • Highest suggestion (e.g., 20%+)
  • Custom amount field
  • None was pre-selected
  • Can't recall
Q6
Opinion Scale
When a tip amount is pre-selected, how likely are you to use that default?
Range: 1 – 10
Min: Very unlikelyMid: NeutralMax: Very likely
Q7
Opinion Scale
Overall, how fair do digital tip prompts in hospitality feel to you?
Range: 1 – 10
Min: Very unfairMid: NeutralMax: Very fair
Q8
Matrix
How acceptable are these default options for quick-service settings?
Rows1 Very unacceptable234 Neutral567 Very acceptable
10% default•••••••
15% default•••••••
18% default•••••••
20% default•••••••
25% default•••••••
A visible 'No tip' option•••••••
Q9
Opinion Scale
During your most recent prompted payment, how pressured did you feel to leave a tip?
Range: 1 – 10
Min: Not at allMid: ModerateMax: Extremely
Q10
Opinion Scale
Do tip prompts make prices feel less transparent to you?
Range: 1 – 10
Min: Not at allMid: SomewhatMax: Very much
Q11
Multiple Choice
Attention check: To confirm you are paying attention, please select "I am paying attention."
  • I am paying attention
  • I am not paying attention
  • Prefer not to say
Q12
Numeric
Approximately what percent did you tip on your most recent prompted payment? Enter 0–100 (enter 0 if you did not tip).
Accepts a numeric value
Whole numbers only
Q13
Ranking
Rank the factors by how much they influence your tipping at checkout (1 = most).
Drag to order (top = most important)
  1. Service quality during the visit
  2. Friendliness of staff
  3. Suggested tip buttons or defaults
  4. Feeling watched or social pressure
  5. Total bill size
  6. Ability to choose a custom amount
Q14
Multiple Choice
Which default input would you prefer at checkout?
  • Percent (%) by default
  • Dollar amount ($) by default
  • No default selected (ask me each time)
  • No tip prompt at all
Q15
Dropdown
Age
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q16
Multiple Choice
Gender
  • Woman
  • Man
  • Non-binary
  • Prefer not to say
Q17
Dropdown
Where do you live?
  • United States
  • Canada
  • United Kingdom
  • Australia
  • Other
Q18
Multiple Choice
Current employment status
  • Full-time
  • Part-time
  • Self-employed
  • Student
  • Unemployed
  • Retired
  • Prefer not to say
Q19
Multiple Choice
Highest level of education completed
  • Less than high school
  • High school or equivalent
  • Some college/associate degree
  • Bachelor’s degree
  • Postgraduate degree
  • Prefer not to say
Q20
Chat Message
Welcome! This short survey asks about your recent experiences with digital tip prompts in hospitality. Your answers are confidential and used for research only. Thanks for participating.
Q21
Long Text
What would make digital tip prompts feel fairer or more respectful to you?
Max 600 chars
Q22
AI Interview
AI Interview: 2 Follow-up Questions on tip prompts
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q23
Chat Message
Thank you for your time—your feedback helps us understand how tip prompts affect customers.

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