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Customer Personalization, Privacy & Fatigue Survey Template

Measure comfort with personalized content and offers, set privacy and frequency limits, reduce fatigue, and boost engagement with a prebuilt survey template.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Multiple Choice
In the past 30 days, have you noticed content or offers tailored to you?
  • Yes, multiple times
  • Yes, once or twice
  • Not that I recall
Q2
Multiple Choice
In the past 30 days, where did you see personalized content or offers? Select all that apply.
  • Email
  • Website banners or recommendations
  • Mobile app
  • Social media ads or posts
  • Search ads
  • In-store or receipt coupons
  • SMS or push notifications
  • Streaming services
  • Other
Q3
Long Text
If you haven’t noticed personalization recently, what comes to mind when you hear “personalized content or offer”?
Max 600 chars
Q4
Opinion Scale
Overall, how comfortable are you with companies personalizing content or offers for you?
Range: 1 10
Min: Not at all comfortableMid: NeutralMax: Very comfortable
Q5
Rating
When done well, how valuable is personalization to you?
Scale: 10 (star)
Min: Not valuableMax: Extremely valuable
Q6
Multiple Choice
Which benefits of personalization matter most to you? Select all that apply.
  • Saves me time
  • Finds relevant products or content
  • Avoids irrelevant messages
  • Better discounts or rewards
  • Helps me discover new things
  • Feels more personal
  • None of these
  • Other
Q7
Dropdown
Which channel is best for receiving personalized offers?
  • Email
  • SMS/text
  • Mobile app
  • On the website when I log in
  • Social media
  • In-store/receipt
  • Browser notifications
  • None
Q8
Multiple Choice
What concerns do you have about personalization? Select all that apply.
  • Too much data collected
  • Feeling tracked across sites/apps
  • Inaccurate assumptions about me
  • Seeing less variety of content (filter bubble)
  • Too many messages
  • Data shared with third parties
  • Security or breach risks
  • Hard to control or opt out
  • None
  • Other
Q9
Ranking
Rank these potential deal-breakers from biggest concern (top) to least.
Drag to order (top = most important)
  1. Using sensitive data (e.g., health or finance)
  2. Sharing my data with third parties
  3. Personalized pricing (charging me more)
  4. Messages that follow me across sites
  5. Using my friends/contacts to target me
  6. Predicting things I haven’t shared
Q10
Matrix
How much do you agree or disagree with the following?
RowsStrongly disagreeDisagreeNeitherAgreeStrongly agree
I want to choose which data is used
I want clear reasons for why I saw something
I want an easy way to opt out
Sometimes I prefer generic content
I want to see and edit my profile/interests
Q11
Multiple Choice
Which data types are you okay with being used for personalization (assuming secure and transparent handling)?
  • Basic demographics (age range, region)
  • Past purchases
  • On-site/app browsing behavior
  • Interests I explicitly selected
  • Device type
  • Location (city-level)
  • Precise location (GPS)
  • Contacts or friends list
  • Health or financial information
  • Search history
  • None of the above
Q12
Multiple Choice
Do you actively adjust settings to limit or control personalization?
  • Yes, often
  • Sometimes
  • Rarely
  • Never
  • I wasn’t aware of these settings
Q13
Multiple Choice
Which controls have you used? Select all that apply.
  • Turn off ad personalization (Google/Meta/etc.)
  • Limit ad tracking in device settings
  • Decline or manage cookies
  • Unsubscribe from marketing emails
  • Use private browsing or ad blockers
  • Adjust app permissions (location, contacts, etc.)
  • Request data deletion or opt out of sale/sharing
  • Other
Q14
Numeric
What is the maximum number of personalized marketing emails per week before it feels excessive? Enter a number.
Accepts a numeric value
Whole numbers only
Q15
Numeric
What is the maximum number of personalized app push notifications per week before it feels excessive? Enter a number.
Accepts a numeric value
Whole numbers only
Q16
Multiple Choice
Which of these would cross a line for you? Select all that apply.
  • Referencing my precise location within the last hour
  • Using private messages to target me
  • Using health information for ads
  • Using my microphone for targeting
  • Referencing a recent life event from a data broker
  • Charging different prices based on my profile
  • Ads that follow me after viewing a competitor’s site
  • None of these
  • Other
Q17
Multiple Choice
Attention check: To confirm you’re paying attention, please select “I am paying attention.”
  • I am paying attention
  • I am not paying attention
Q18
Constant Sum
Allocate 100 points across what you value most in personalization.
Total must equal 100
  • Relevance
  • Control and transparency
  • Privacy protection
  • Discounts and savings
  • Fewer messages
  • Discovery and new ideas
Min per option: 0Whole numbers only
Q19
Long Text
Describe a recent moment when personalization felt especially helpful—or unsettling—and why.
Max 600 chars
Q20
Dropdown
What is your age?
  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65+
  • Prefer not to say
Q21
Multiple Choice
How do you describe your gender?
  • Woman
  • Man
  • Non-binary
  • Prefer not to say
Q22
Dropdown
Where do you live?
  • United States
  • Canada
  • United Kingdom
  • European Union/EEA
  • Australia or New Zealand
  • India
  • Southeast Asia
  • East Asia
  • Middle East/North Africa
  • Sub-Saharan Africa
Q23
Dropdown
What is the highest level of education you have completed?
  • Less than high school
  • High school or equivalent
  • Some college, no degree
  • Associate degree
  • Bachelor’s degree
  • Graduate or professional degree
  • Other
  • Prefer not to say
Q24
Multiple Choice
What is your current employment status?
  • Full-time
  • Part-time
  • Self-employed
  • Student
  • Homemaker/caregiver
  • Retired
  • Not employed
  • Prefer not to say
Q25
Chat Message
Welcome! This short survey asks about your experiences with personalized content and offers. Please answer honestly—there are no right or wrong answers.
Q26
Long Text
Any final comments about personalization, comfort, boundaries, or fatigue?
Max 600 chars
Q27
AI Interview
AI Interview: 2 Follow-up Questions on personalization comfort and limits
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Q28
Chat Message
Thank you for your time—your feedback helps us understand where personalization adds value and where it should slow down.

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Launch your survey in minutes with this pre-built template