Q01
Message
All templatesIndustry-Specific
HOA Resident Satisfaction Survey: Governance, Communication & Value
Measures resident satisfaction with HOA board governance, communication effectiveness, and dues value perception. Designed for HOA boards and community managers seeking actionable feedback to strengthen trust and service delivery.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
20 questions · ~9 min
Q02
Dropdown
How long have you lived in this HOA community?
- Less than 6 months
- 6–11 months
- 1–2 years
- 3–5 years
- 6–9 years
- 10 years or more
Q03
Opinion Scale
How satisfied are you with the transparency of HOA board decisions over the past 12 months?
Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q04
Opinion Scale
In the past 12 months, how clear were the HOA's communications (updates, notices, and decisions)?
Scale: 1 – 7
Min:Not at all clearMax:Extremely clear
Q05
Opinion Scale
Considering your current HOA dues, how would you rate the overall value you receive?
Scale: 1 – 7
Min:Very poor valueMax:Excellent value
Q06
Long Text
Based on your responses in this survey, what one change would most improve your experience with the HOA?
Q07
Dropdown
What is your age range?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
Q08
Message
Thank you for participating! Your feedback will be reviewed by the HOA board and used to improve governance, communication, and community services. Results will be shared with residents in aggregate.
Q09
Multiple Choice
Which best describes your housing situation?
- Owner-occupant
- Renter
- Non-resident owner (landlord)
- Other (please specify)
Q10
Opinion Scale
How satisfied are you with the board's responsiveness to resident concerns over the past 12 months?
Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q11
Opinion Scale
How satisfied are you with how frequently the HOA communicates with residents?
Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q12
Multiple Choice
How affordable are your current HOA dues for your household?
- Easily affordable
- Manageable
- Stretching my budget
- Not affordable
- Prefer not to say
Q13
AI Interview
Thank you for sharing your thoughts. We'd like to explore your feedback in a bit more detail. An AI moderator will ask you a couple of brief follow-up questions.
Q14
Multiple Choice
Which best describes your gender?
- Woman
- Man
- Non-binary or gender diverse
- Prefer not to say
Q15
Opinion Scale
Overall, how satisfied are you with your HOA over the past 12 months?
Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q16
Opinion Scale
How satisfied are you with the enforcement of community rules and guidelines over the past 12 months?
Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q17
Ranking
Rank your preferred channels for routine HOA updates (drag to rank; 1 = most preferred).
- Email newsletter
- Community portal/app
- Text/SMS alerts
- Printed notices on-site
- Social media group
Drag to rank
Q18
Multiple Choice
If dues needed adjustment next year, which approach would you most support?
- Lower dues with reduced services
- Keep dues the same with current services
- Increase dues to improve services and amenities
- Increase dues to build reserves for future repairs
- Unsure / No preference
Q19
Dropdown
How many people, including yourself, live in your household?
- 1
- 2
- 3
- 4
- 5 or more
- Prefer not to say
Q20
Opinion Scale
How satisfied are you with the maintenance and management of common areas and amenities over the past 12 months?
Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.
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