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HOA Resident Satisfaction Survey: Governance & Communication

Gauge resident satisfaction with HOA governance, communication, and dues. Get actionable feedback to improve board decisions and strengthen community trust.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Chat Message
Welcome! This brief survey takes about 5–7 minutes. Please answer based on your experience in the last 6–12 months.
Q2
Dropdown
How long have you lived in this HOA community?
  • Less than 6 months
  • 6–11 months
  • 1–2 years
  • 3–5 years
  • 6–9 years
  • 10 years or more
Q3
Multiple Choice
Which best describes your housing situation?
  • Owner-occupant
  • Renter
  • Non-resident owner (landlord)
  • Other
Q4
Rating
Overall, how satisfied are you with your HOA over the past 12 months?
Scale: 10 (star)
Min: Very dissatisfiedMax: Very satisfied
Q5
Multiple Choice
Attention check: To confirm you are paying attention, please select "I am paying attention."
  • I am paying attention
  • I am not paying attention
Q6
Matrix
Thinking about the past 12 months, how satisfied are you with the following aspects of HOA governance?
RowsVery dissatisfiedDissatisfiedNeutralSatisfiedVery satisfied
Responsiveness of the board•••••
Consistency of rule enforcement•••••
Fairness of decisions•••••
Transparency of decision-making•••••
Financial stewardship•••••
Effectiveness of HOA meetings•••••
Q7
Opinion Scale
In the past 6 months, how clear were the HOA’s communications (updates, notices, and decisions)?
Range: 1 – 10
Min: Not clearMid: NeutralMax: Very clear
Q8
Ranking
Rank your preferred channels for routine HOA updates (drag to rank; 1 = most preferred).
Drag to order (top = most important)
  1. Email newsletter
  2. Community portal/app
  3. Text/SMS alerts
  4. Printed notices on-site
  5. Social media group
Q9
Opinion Scale
Considering your current HOA dues this year, how would you rate the value received?
Range: 1 – 10
Min: Poor valueMid: FairMax: Excellent value
Q10
Multiple Choice
How affordable are your current HOA dues for your household?
  • Easily affordable
  • Manageable
  • Stretching my budget
  • Not affordable
Q11
Multiple Choice
If dues needed adjustment next year, which single approach would you most support?
  • Lower dues with reduced services
  • Keep dues the same with current services
  • Increase dues to improve services and amenities
  • Increase dues to build reserves for future repairs
Q12
Multiple Choice
What is your age?
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
Q13
Multiple Choice
Which best describes your gender?
  • Woman
  • Man
  • Non-binary or gender diverse
  • Prefer not to say
Q14
Multiple Choice
What is your current employment status?
  • Employed full-time
  • Employed part-time
  • Self-employed
  • Unemployed and seeking work
  • Homemaker/caregiver
  • Student
  • Retired
  • Prefer not to say
Q15
Multiple Choice
What is the highest level of education you have completed?
  • High school or less
  • Some college/Associate
  • Bachelor’s degree
  • Graduate/Professional degree
  • Prefer not to say
Q16
Multiple Choice
Which region best describes where you primarily reside?
  • Northeast (U.S.)
  • Midwest (U.S.)
  • South (U.S.)
  • West (U.S.)
  • Outside the U.S.
Q17
Long Text
What one change would most improve your experience with the HOA?
Max 600 chars
Q18
AI Interview
AI Interview: 2 Follow-up Questions on HOA Feedback
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Reference questions: 16
Q19
Chat Message
Thank you for participating—your feedback will help improve HOA governance, communication, and value.

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