HOA Resident Satisfaction Survey: Governance, Communication & Value
Measures resident satisfaction with HOA board governance, communication effectiveness, and dues value perception. Designed for HOA boards and community managers seeking actionable feedback to strengthen trust and service delivery.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
20
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to the HOA Resident Satisfaction Survey.
This survey takes approximately 5–7 minutes to complete. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions.
All responses are confidential and will be reported only in aggregate to help improve community governance and services. Please answer based on your experience over the past 12 months.
Q2
Dropdown
How long have you lived in this HOA community?
Less than 6 months
6–11 months
1–2 years
3–5 years
6–9 years
10 years or more
Q3
Multiple Choice
Which best describes your housing situation?
Owner-occupant
Renter
Non-resident owner (landlord)
Other (please specify)
Q4
Opinion Scale
Overall, how satisfied are you with your HOA over the past 12 months?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q5
Opinion Scale
How satisfied are you with the transparency of HOA board decisions over the past 12 months?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q6
Opinion Scale
How satisfied are you with the board's responsiveness to resident concerns over the past 12 months?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q7
Opinion Scale
How satisfied are you with the enforcement of community rules and guidelines over the past 12 months?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q8
Opinion Scale
How satisfied are you with the maintenance and management of common areas and amenities over the past 12 months?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q9
Opinion Scale
In the past 12 months, how clear were the HOA's communications (updates, notices, and decisions)?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q10
Opinion Scale
How satisfied are you with how frequently the HOA communicates with residents?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q11
Ranking
Rank your preferred channels for routine HOA updates (drag to rank; 1 = most preferred).
Drag to order (top = most important)
Email newsletter
Community portal/app
Text/SMS alerts
Printed notices on-site
Social media group
Q12
Opinion Scale
Considering your current HOA dues, how would you rate the overall value you receive?
Range: 1 – 7
Min: Very poor valueMid: NeutralMax: Excellent value
Q13
Multiple Choice
How affordable are your current HOA dues for your household?
Easily affordable
Manageable
Stretching my budget
Not affordable
Prefer not to say
Q14
Multiple Choice
If dues needed adjustment next year, which approach would you most support?
Lower dues with reduced services
Keep dues the same with current services
Increase dues to improve services and amenities
Increase dues to build reserves for future repairs
Unsure / No preference
Q15
Long Text
Based on your responses in this survey, what one change would most improve your experience with the HOA?
Max chars
Q16
AI Interview
Thank you for sharing your thoughts. We'd like to explore your feedback in a bit more detail. An AI moderator will ask you a couple of brief follow-up questions.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q17
Dropdown
What is your age range?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q18
Multiple Choice
Which best describes your gender?
Woman
Man
Non-binary or gender diverse
Prefer not to say
Q19
Dropdown
How many people, including yourself, live in your household?
1
2
3
4
5 or more
Prefer not to say
Q20
Chat Message
Thank you for participating! Your feedback will be reviewed by the HOA board and used to improve governance, communication, and community services. Results will be shared with residents in aggregate.
Frequently Asked Questions
What is QuestionPunk?
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How do I create my first survey?
Sign up, then choose how to build: describe your research goal and let AI generate a survey, pick a template, or start from scratch. Add question types, set logic, preview, and share.
Can the AI generate a survey from a prompt?
Yes. Describe your research goal in plain language and QuestionPunk drafts a complete survey with appropriate question types, ordering, and AI follow-up logic. You can then customize before publishing.
What question types are available?
QuestionPunk supports a wide range of question types: opinion scale, rating, multiple choice, dropdown, ranking, matrix, constant sum, AI interview (text and audio), long text, short text, email, phone, date, address, website, numeric, audio/video recording, contact form, chat message, conversation reset, button, page breaks, and more.
How do AI interviews work?
AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
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Can I export survey results?
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