How often do you sign in to your account?
- Several times a day
- About once a day
- A few times a week
- About once a week
- A few times a month
- About once a month
- Not in the last 30 days
Overall, how easy is it to sign in?
Scale: 10 (star)
Min: Very difficultMax: Very easy
In the last 30 days, which, if any, sign-in issues did you experience? Select all that apply.
- Forgot password
- One-time code delayed
- One-time code not received
- Account locked
- Biometric (Face ID/Touch ID) failed
- Two-step verification was confusing
- Other
- None of the above
In the last 30 days, which types of money movement did you use? Select all that apply.
- Between my own accounts
- To another person at the same bank
- External bank transfer (ACH)
- Wire transfer
- International transfer
- Bill pay
- Person-to-person payment (P2P)
- Mobile wallet top-up/withdrawal
- Card-to-bank instant transfer
- Check deposit
- Cash withdrawal at ATM
- Other
About how many transfers or bill payments did you complete in the last 30 days? Enter a whole number.
Accepts a numeric value
Whole numbers only
Thinking about your recent transfers, how would you rate each?
| Rows | Very poor | Poor | Fair | Good | Excellent |
|---|
| Speed of delivery | • | • | • | • | • |
| Transparency of fees | • | • | • | • | • |
| Ease of setting up a recipient | • | • | • | • | • |
| Status updates and notifications | • | • | • | • | • |
| Clarity of transfer limits | • | • | • | • | • |
Attention check: Please select "I am paying attention."
- I am paying attention
- I am not paying attention
- I am unsure
Rank these alert types by importance to you (1 = most important).
Drag to order (top = most important)
- Low balance
- Large transaction
- Unusual activity
- Transfer completed
- Transfer failed
- Bill due or upcoming payment
For a "large transaction" alert, what minimum amount would you prefer?
- $50+
- $100+
- $250+
- $500+
- $1,000+
- $5,000+
- I'd set a custom amount
Which money movement features would you be likely to use? Select all that apply.
- Instant external transfers
- Scheduled recurring transfers
- Real-time transfer tracking
- Request-to-pay (ask someone to send you money)
- Higher daily transfer limits
- International transfers with transparent FX rates
- Save favorite recipients
- Split bills with contacts
- Bulk payments to multiple recipients
- QR code payments
What would make signing in, transferring money, or alerts better for you?
Max 600 chars
Where do you primarily live?
- North America
- Latin America & Caribbean
- Europe
- Middle East & North Africa
- Sub-Saharan Africa
- Asia-Pacific
- Other
- Prefer not to say
What is your age group?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
How do you describe your gender?
- Woman
- Man
- Non-binary
- Prefer to self-describe
- Prefer not to say
What is the highest level of education you have completed?
- Less than high school
- High school or equivalent
- Some college, no degree
- Associate degree
- Bachelor's degree
- Master's degree
- Doctorate or professional degree
- Prefer not to say
What is your current employment status?
- Full-time employed
- Part-time employed
- Self-employed
- Student
- Unemployed and looking
- Not working by choice
- Retired
- Homemaker or caregiver
- Prefer not to say
Any other comments or suggestions you’d like to share?
Max 600 chars
AI Interview: 2 Follow-up Questions on transfers and alerts
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast Thank you for your time—your feedback helps us improve!