Evaluates customer experience across three core digital banking touchpoints—sign-in, money movement, and notifications—to surface usability pain points, feature demand, and alert-preference data for product teams.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
21
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome, and thank you for participating in this survey about your digital banking experience.
This survey asks about your recent experiences with signing in, making transfers, and managing alerts. It should take approximately 6–8 minutes to complete.
There are no right or wrong answers — we are interested in your honest opinions. Your responses are voluntary, confidential, and will be reported only in aggregate. You may stop at any time.
Please click 'Next' to begin.
Q2
Multiple Choice
Have you used your bank's mobile app or website to sign in at least once in the last 30 days?
Yes
No
Q3
Dropdown
How often do you typically sign in to your account (across all devices)?
Several times a day
About once a day
A few times a week
About once a week
A few times a month
About once a month
Q4
Opinion Scale
Overall, how easy or difficult is it to sign in to your account?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q5
Multiple Choice
In the last 30 days, which, if any, sign-in issues did you experience? Select all that apply.
Forgot password
One-time code delayed
One-time code not received
Account locked
Biometric (Face ID / Touch ID) failed
Two-step verification was confusing
Other
None of the above
Q6
Multiple Choice
In the last 30 days, which types of money movement did you use? Select all that apply.
Between my own accounts
To another person at the same bank
External bank transfer (ACH)
Wire transfer
International transfer
Bill pay
Person-to-person payment (P2P)
Mobile wallet top-up or withdrawal
Card-to-bank instant transfer
Check deposit
Cash withdrawal at ATM
None of the above
Other
Q7
Dropdown
Approximately how many transfers or bill payments did you complete in the last 30 days?
0
1–2
3–5
6–10
11–20
More than 20
Q8
Opinion Scale
Thinking about your most recent transfer or payment, how easy or difficult was it to complete?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q9
Opinion Scale
How would you rate the speed of your most recent transfer or payment?
Range: 1 – 7
Min: Much too slowMid: NeutralMax: Very fast
Q10
Opinion Scale
How confident are you that your transfers and payments will be processed correctly and securely?
Range: 1 – 7
Min: Not at all confidentMid: NeutralMax: Extremely confident
Q11
Ranking
Please rank the following alert types by how important they are to you (1 = most important).
Drag to order (top = most important)
Low balance
Large transaction
Unusual or suspicious activity
Transfer completed
Transfer failed
Bill due or upcoming payment
Q12
Dropdown
For a 'large transaction' alert, what minimum amount would you want to be notified about?
$50+
$100+
$250+
$500+
$1,000+
$5,000+
I'd set a custom amount
Q13
Multiple Choice
Which of the following money movement features would you be likely to use if available? Select all that apply.
Instant external transfers
Scheduled recurring transfers
Real-time transfer tracking
Request-to-pay (ask someone to send you money)
Higher daily transfer limits
International transfers with transparent FX rates
Save favorite recipients
Split bills with contacts
Bulk payments to multiple recipients
QR code payments
None of the above
Q14
AI Interview
We'd like to understand your experience a bit more. An AI moderator will ask a couple of brief follow-up questions about your transfer and alert experiences.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q15
Long Text
Based on your experience, what one change would most improve your sign-in, transfer, or alert experience?
Max chars
Q16
Dropdown
In which region do you primarily live?
North America
Latin America & Caribbean
Europe
Middle East & North Africa
Sub-Saharan Africa
Asia-Pacific
Other
Prefer not to say
Q17
Dropdown
What is your age group?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q18
Multiple Choice
How do you describe your gender?
Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say
Q19
Dropdown
What is the highest level of education you have completed?
Less than high school
High school or equivalent
Some college, no degree
Associate degree
Bachelor's degree
Master's degree
Doctorate or professional degree
Prefer not to say
Q20
Multiple Choice
What is your current employment status?
Full-time employed
Part-time employed
Self-employed
Student
Unemployed and looking
Not working by choice
Retired
Homemaker or caregiver
Prefer not to say
Q21
Chat Message
Thank you for your time — your feedback directly helps us improve the sign-in, transfer, and alert experience. Your responses are confidential and will be analyzed in aggregate.
Frequently Asked Questions
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