Customer Feedback Survey Template: Login, Transfers & Alerts

Collect actionable customer insights on login, transfers, and alerts. Ready-to-use survey template to optimize app UX. Takes 6–8 minutes.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Template Overview

Questions

AI-Powered

Smart Analysis

Ready-to-Use

Launch in Minutes

This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.

Sample Survey Items

Dropdown

How often do you sign in to your account?

Several times a day
About once a day
A few times a week
About once a week
A few times a month
About once a month
Not in the last 30 days

Rating

Overall, how easy is it to sign in?

Scale: 11 (star)

Min: Very difficultMax: Very easy

Multiple Choice

In the last 30 days, which, if any, sign-in issues did you experience? Select all that apply.

Forgot password
One-time code delayed
One-time code not received
Account locked
Biometric (Face ID/Touch ID) failed
Two-step verification was confusing
Other
None of the above

Multiple Choice

In the last 30 days, which types of money movement did you use? Select all that apply.

Between my own accounts
To another person at the same bank
External bank transfer (ACH)
Wire transfer
International transfer
Bill pay
Person-to-person payment (P2P)
Mobile wallet top-up/withdrawal
Card-to-bank instant transfer
Check deposit
Cash withdrawal at ATM
Other

Numeric

About how many transfers or bill payments did you complete in the last 30 days? Enter a whole number.

Accepts a numeric value

Whole numbers only

Matrix

Thinking about your recent transfers, how would you rate each?

Rows	Very poor	Poor	Fair	Good	Excellent
Speed of delivery	•	•	•	•	•
Transparency of fees	•	•	•	•	•
Ease of setting up a recipient	•	•	•	•	•
Status updates and notifications	•	•	•	•	•
Clarity of transfer limits	•	•	•	•	•

Dropdown

Attention check: Please select "I am paying attention."

I am paying attention
I am not paying attention
I am unsure

Ranking

Rank these alert types by importance to you (1 = most important).

Drag to order (top = most important)

Low balance
Large transaction
Unusual activity
Transfer completed
Transfer failed
Bill due or upcoming payment

Dropdown

For a "large transaction" alert, what minimum amount would you prefer?

$50+
$100+
$250+
$500+
$1,000+
$5,000+
I'd set a custom amount

Q10

Multiple Choice

Which money movement features would you be likely to use? Select all that apply.

Instant external transfers
Scheduled recurring transfers
Real-time transfer tracking
Request-to-pay (ask someone to send you money)
Higher daily transfer limits
International transfers with transparent FX rates
Save favorite recipients
Split bills with contacts
Bulk payments to multiple recipients
QR code payments

Q11

Long Text

What would make signing in, transferring money, or alerts better for you?

Max 600 chars

Q12

Dropdown

Where do you primarily live?

North America
Latin America & Caribbean
Europe
Middle East & North Africa
Sub-Saharan Africa
Asia-Pacific
Other
Prefer not to say

Q13

Dropdown

What is your age group?

18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say

Q14

Multiple Choice

How do you describe your gender?

Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say

Q15

Dropdown

What is the highest level of education you have completed?

Less than high school
High school or equivalent
Some college, no degree
Associate degree
Bachelor's degree
Master's degree
Doctorate or professional degree
Prefer not to say

Q16

Multiple Choice

What is your current employment status?

Full-time employed
Part-time employed
Self-employed
Student
Unemployed and looking
Not working by choice
Retired
Homemaker or caregiver
Prefer not to say

Q17

Long Text

Any other comments or suggestions you’d like to share?

Max 600 chars

Q18

AI Interview

AI Interview: 2 Follow-up Questions on transfers and alerts

AI InterviewLength: 2Personality: [Object Object]Mode: Fast

Q19

Chat Message

Thank you for your time—your feedback helps us improve!

Frequently Asked Questions

What is QuestionPunk?

QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.

How do I create my first survey?

Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.

How can I share surveys with my team?

Send a project link so teammates can view and collaborate instantly.

Can the AI generate a survey from a prompt?

Yes. Provide a prompt and QuestionPunk drafts a survey you can tweak before sending.

How long does support typically take to reply?

We reply within 24 hours—often much sooner. Include key details in your message to help us assist you faster.

Can I export survey results?

Absolutely. Export results as CSV straight from the results page for quick data work.

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