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Virtual Event Platform Attendee Experience Survey

A post-event feedback instrument measuring platform usability, technical reliability, and attendee engagement to guide virtual event platform optimization for organizers and production teams.

Sample questions

A preview of what’s in the template. Every question is editable before you launch.

20 questions · ~9 min
Q01
Message

Welcome, and thank you for attending! This short survey asks about your experience with the virtual event platform. It should take approximately 5–7 minutes to complete. Your participation is voluntary, and you may stop at any time. There are no right or wrong answers—we simply want your honest opinions. All responses are confidential and will be reported in aggregate to help us improve future events.

Q02
Dropdown

What was your primary role at this event?

  • Attendee
  • Speaker
  • Sponsor
  • Exhibitor
  • Organizer
  • Volunteer
  • Other
Q03
Opinion Scale

Overall, how easy or difficult was it to navigate the event platform?

Scale: 17
Min:Very difficultMax:Very easy
Q04
Rating Scale

How would you rate the overall stream stability (e.g., buffering, drops) during the event?

Range: 15
Min:Very poorMax:Excellent
Q05
Opinion Scale

How likely are you to attend another event hosted on this platform?

Scale: 17
Min:Not at all likelyMax:Extremely likely
Q06
Long Text

Based on your experience, what is the single most important thing we should improve about the platform before the next event?

Q07
Dropdown

In which region are you located?

  • Africa
  • Asia
  • Europe
  • North America
  • Oceania
  • South America
  • Prefer not to say
Q08
Message

Thank you for taking the time to share your feedback. Your responses will help us improve future virtual events. We appreciate your participation!

Q09
Opinion Scale

How familiar are you with online event platforms in general?

Scale: 15
Min:Not at all familiarMax:Extremely familiar
Q10
Multiple Choice

Which of the following platform features did you use during the event? Select all that apply.

  • Agenda/schedule
  • Session search
  • Live chat
  • Q&A
  • Polls
  • Networking/matchmaking
  • Expo/booths
  • Direct messages
  • Replays/on-demand
  • Notifications
  • Other (please specify)
Q11
Rating Scale

How would you rate the audio quality you experienced?

Range: 15
Min:Very poorMax:Excellent
Q12
Opinion Scale

How likely are you to watch session replays on this platform in the next 30 days?

Scale: 17
Min:Not at all likelyMax:Extremely likely
Q13
AI Interview

We'd love to hear more about your experience. An AI moderator will ask a couple of brief follow-up questions based on your responses.

Q14
Dropdown

What is your age group?

  • Under 18
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q15
Multiple Choice

Which device(s) did you use to access the event platform? Select all that apply.

  • Laptop/desktop
  • Smartphone
  • Tablet
  • Other (please specify)
Q16
Ranking

Of the features you used, which were the most helpful? Please rank your top 3.

  1. Agenda/schedule
  2. Session search
  3. Live chat
  4. Q&A
  5. Polls
  6. Networking/matchmaking
  7. Expo/booths
  8. Direct messages
  9. Replays/on-demand
  10. Notifications
Drag to rank
Q17
Rating Scale

How would you rate the video quality you experienced?

Range: 15
Min:Very poorMax:Excellent
Q18
Dropdown

Approximately how many total hours did you spend on the platform during this event?

  • Less than 1 hour
  • 1–2 hours
  • 3–4 hours
  • 5–6 hours
  • 7–8 hours
  • More than 8 hours
Q19
Dropdown

Which best describes the technical issues you experienced, if any?

  • No issues
  • Minor issues, no interruption to participation
  • Moderate issues, brief interruptions
  • Major issues, could not participate fully
Q20
Long Text

If you experienced technical issues, please briefly describe what happened.

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.