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Virtual Event Platform Feedback Survey Template

Collect attendee feedback on usability, reliability, and engagement for virtual event platforms. Use this post-event survey template to optimize performance.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Multiple Choice
Which devices did you use to access the event platform? Select all that apply.
  • Laptop/desktop
  • Smartphone
  • Tablet
  • Other
Q2
Numeric
Approximately how many total hours did you use the platform during this event? Enter a whole number (e.g., 3).
Accepts a numeric value
Whole numbers only
Q3
Opinion Scale
Overall, how easy was it to navigate the platform?
Range: 1 – 10
Min: Very difficultMid: NeutralMax: Very easy
Q4
Multiple Choice
Which platform features did you use during the event? Select all that apply.
  • Agenda/schedule
  • Session search
  • Live chat
  • Q&A
  • Polls
  • Networking/matchmaking
  • Expo/booths
  • Direct messages
  • Replays/on-demand
  • Notifications
  • Other
Q5
Matrix
For the features you used, how helpful were they?
RowsDid not useVery unhelpfulUnhelpfulNeutralHelpfulVery helpful
Agenda/schedule••••••
Session search••••••
Live chat••••••
Q&A••••••
Polls••••••
Networking/matchmaking••••••
Replays/on-demand••••••
Q6
Rating
Rate the overall stream stability (e.g., buffering, drops) during the event.
Scale: 10 (star)
Min: Very unstableMax: Very stable
Q7
Rating
Rate the audio quality you experienced.
Scale: 10 (star)
Min: PoorMax: Excellent
Q8
Rating
Rate the video quality you experienced.
Scale: 10 (star)
Min: PoorMax: Excellent
Q9
Multiple Choice
Did you encounter any technical issues on the platform?
  • No issues
  • Minor issues, no interruption
  • Moderate issues, brief interruptions
  • Major issues, could not participate
Q10
Long Text
If you had issues, please describe what happened (include device, browser, and steps to reproduce).
Max 600 chars
Q11
Opinion Scale
How likely are you to attend another event that uses this platform?
Range: 1 – 10
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q12
Dropdown
How likely are you to watch session replays on this platform in the next 30 days?
  • Very likely
  • Likely
  • Unsure
  • Unlikely
  • Very unlikely
Q13
Multiple Choice
Attention check: To confirm you’re paying attention, please select "Neutral" here.
  • Strongly disagree
  • Disagree
  • Neutral
  • Agree
  • Strongly agree
Q14
Short Text
What worked particularly well on the platform?
Max 100 chars
Q15
Long Text
What is the one thing we should improve before the next event?
Max 600 chars
Q16
Long Text
Is there anything else you’d like to add about your experience?
Max 600 chars
Q17
AI Interview
AI Interview: 2 Follow-up Questions on your event platform experience
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Reference questions: 15
Q18
Dropdown
What is your primary role at this event?
  • Attendee
  • Speaker
  • Sponsor
  • Exhibitor
  • Organizer
  • Volunteer
  • Other
Q19
Dropdown
Where are you located?
  • Africa
  • Asia
  • Europe
  • North America
  • Oceania
  • South America
  • Prefer not to say
Q20
Opinion Scale
How familiar are you with online event platforms?
Range: 1 – 10
Min: Not at all familiarMid: Moderately familiarMax: Very familiar
Q21
Dropdown
What is your age group?
  • Under 18
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q22
Chat Message
Thanks for your time—your feedback will help us improve future events.

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