Welcome! This brief survey asks about your most recent visit in the past 6 months. It should take about 4–5 minutes. Your answers help us improve.
When was your most recent interaction with us?
What type of care did you receive most recently?
- Primary care
- Specialist visit
- Urgent care
- Telehealth/video visit
- Message-only consult
- Lab or imaging
- Pharmacy/medication delivery
- Other
How did you schedule or start that visit?
- Website
- Mobile app
- Phone call
- Walk-in
- Referral link or email
- Third-party marketplace
- Other
Overall, how easy was it to get the care you needed?
About how many minutes did you wait past your scheduled time? Enter 0 if you were on time or seen early.
Thinking about your most recent visit, how much do you agree with each statement?
After your visit, did you receive timely follow-up or results?
- Yes, within 24 hours
- Yes, within 2–3 days
- Yes, but later than 3 days
- No follow-up was needed
- No, I expected follow-up but did not receive it
Overall, how would you rate the clinician you saw?
My main issue was resolved by this visit.
How likely are you to recommend our care to a friend or family member?
Which of these digital features did you use for this visit?
- Online booking
- Secure messaging
- View lab results
- Prescription refill
- Payment/checkout
- Order tracking for meds/devices
- None of the above
How easy was the website or app to use for your needs?
- Very easy
- Somewhat easy
- Neither easy nor difficult
- Somewhat difficult
- Very difficult
- Did not use
Attention check: To confirm you’re paying attention, please select “I am paying attention.”
- I am paying attention
- I am not paying attention
- Prefer not to say
What is your age group?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
What is your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
What is the highest level of education you have completed?
- Less than high school
- High school or equivalent
- Some college, no degree
- 2-year degree
- 4-year college degree
- Postgraduate degree
- Prefer not to say
What is your current employment status?
- Employed full-time
- Employed part-time
- Self-employed
- Student
- Homemaker/caregiver
- Unemployed, looking
- Unemployed, not looking
- Retired
- Unable to work
- Prefer not to say
What is one thing we could improve for patients like you?
Max 600 chars
AI Interview: 2 Follow-up Questions on Your Visit
Thank you for your feedback—your responses will help us improve care for patients like you.