In the past 12 months, how often have you used a public library (in person or online)?
- Daily
- Weekly
- Monthly
- A few times in the last 12 months
- Not in the last 12 months
When you want an item, how do you typically look for it? (Select all that apply.)
- Search the online catalog
- Browse shelves in person
- Ask staff for help
- Use the mobile app
- Check new arrivals or featured lists
- Recommendations from friends or social media
In the past 3 months, how easy or hard has it been to find what you needed?
Attention check: To confirm quality, please select "Yes".
In the past 6 months, have you placed any holds?
- Yes, in the past 6 months
- No, not in the past 6 months
- I don't use holds
Please rate your recent experience managing holds. Select Not applicable if you don't use holds.
Which digital library services have you used in the past 3 months? (Select all that apply.)
- E-books
- Audiobooks
- Streaming video
- Streaming music
- Research databases and articles
- Online classes or tutorials
- Library mobile app
Rank the importance of these digital features to you (1 = most important).
Overall, how satisfied are you with the library’s digital services?
What one improvement would make discovery, holds, or digital services better for you?
Max 600 chars
How do you describe your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
What is the highest level of education you have completed?
What is your current employment status?
- Employed full time
- Employed part time
- Self-employed
- Student
- Homemaker or caregiver
- Retired
- Not employed
- Prefer not to say
Country or region of residence:
Max 100 chars
Any other comments or suggestions you’d like to share?
Max 600 chars
AI Interview: 2 Follow-up Questions on your library experience
Thank you for your time—your feedback helps us improve library services!