Q01
Long Text
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Library Patron Experience: Discovery, Holds & Digital Services
Measures patron satisfaction and friction points across material discovery, hold management, and digital resource usage to prioritize service improvements for public libraries.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
22 questions · ~4 min
Q02
Multiple Choice
In the past 12 months, how often have you used a public library (in person or online)?
Q03
Multiple Choice
When you want a specific item at the library, how do you typically look for it? (Select all that apply.)
Q04
Multiple Choice
In the past 6 months, have you placed any holds on library materials?
Q05
Multiple Choice
Which of the following digital library services have you used in the past 3 months? (Select all that apply.)
Q06
Long Text
Thinking about all of your interactions with the library, how satisfied are you with the library's services overall?
Q07
Long Text
What is your age group?
Q08
Long Text
Thank you for completing this survey! Your feedback will be reviewed by our team to improve library services. Your responses are confidential and will be reported in aggregate only.
Q09
Long Text
In the past 3 months, how easy or difficult has it been to find the materials you needed at the library?
Q10
Long Text
How satisfied are you with the ease of placing holds?
Q11
Long Text
Please rank the following digital library features by importance to you (1 = most important).
Q12
Long Text
How likely are you to recommend this library to a friend or colleague?
Q13
Multiple Choice
How do you describe your gender?
Q14
Long Text
How satisfied are you with the timeliness of hold notifications?
Q15
Long Text
Overall, how satisfied are you with the library's digital services?
Q16
Long Text
If you could suggest one improvement to how you discover, hold, or access materials at the library, what would it be?
Q17
Long Text
What is the highest level of education you have completed?
Q18
Long Text
How satisfied are you with the wait times for held items to become available?
Q19
AI Interview
Based on your responses throughout this survey, please share any additional thoughts or feelings about your library experience. Our moderator may ask a couple of follow-up questions.
Q20
Multiple Choice
What is your current employment status?
Q21
Long Text
How satisfied are you with the convenience of picking up held items?
Q22
Long Text
What is your country or region of residence?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.