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Library Services Survey Template: Discovery, Holds, Digital

Collect patron feedback on discovery, holds, and digital resources. Use this free, customizable library services survey template to boost patron satisfaction.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Multiple Choice
In the past 12 months, how often have you used a public library (in person or online)?
  • Daily
  • Weekly
  • Monthly
  • A few times in the last 12 months
  • Not in the last 12 months
Q2
Multiple Choice
When you want an item, how do you typically look for it? (Select all that apply.)
  • Search the online catalog
  • Browse shelves in person
  • Ask staff for help
  • Use the mobile app
  • Check new arrivals or featured lists
  • Recommendations from friends or social media
Q3
Opinion Scale
In the past 3 months, how easy or hard has it been to find what you needed?
Range: 1 – 10
Min: Very hardMid: Neither easy nor hardMax: Very easy
Q4
Multiple Choice
Attention check: To confirm quality, please select "Yes".
  • Yes
  • No
Q5
Multiple Choice
In the past 6 months, have you placed any holds?
  • Yes, in the past 6 months
  • No, not in the past 6 months
  • I don't use holds
Q6
Matrix
Please rate your recent experience managing holds. Select Not applicable if you don't use holds.
RowsVery dissatisfiedDissatisfiedNeutralSatisfiedVery satisfiedNot applicable
Placing a hold••••••
Estimated wait time accuracy••••••
Hold notifications••••••
Pickup options••••••
Pausing or canceling a hold••••••
Q7
Multiple Choice
Which digital library services have you used in the past 3 months? (Select all that apply.)
  • E-books
  • Audiobooks
  • Streaming video
  • Streaming music
  • Research databases and articles
  • Online classes or tutorials
  • Library mobile app
Q8
Ranking
Rank the importance of these digital features to you (1 = most important).
Drag to order (top = most important)
  1. A large and current digital catalog
  2. Easy search and discovery
  3. Download for offline use
  4. Accessibility features (e.g., font, audio speed)
  5. Seamless syncing across devices
  6. Reliable app/reader performance
Q9
Rating
Overall, how satisfied are you with the library’s digital services?
Scale: 10 (star)
Min: Very dissatisfiedMax: Very satisfied
Q10
Long Text
What one improvement would make discovery, holds, or digital services better for you?
Max 600 chars
Q11
Dropdown
What is your age group?
  • Under 18
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q12
Multiple Choice
How do you describe your gender?
  • Woman
  • Man
  • Non-binary
  • Prefer not to say
Q13
Dropdown
What is the highest level of education you have completed?
  • Some high school or less
  • High school diploma or equivalent
  • Some college, no degree
  • Associate degree
  • Bachelor's degree
  • Graduate or professional degree
  • Prefer not to say
Q14
Multiple Choice
What is your current employment status?
  • Employed full time
  • Employed part time
  • Self-employed
  • Student
  • Homemaker or caregiver
  • Retired
  • Not employed
  • Prefer not to say
Q15
Short Text
Country or region of residence:
Max 100 chars
Q16
Long Text
Any other comments or suggestions you’d like to share?
Max 600 chars
Q17
AI Interview
AI Interview: 2 Follow-up Questions on your library experience
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Q18
Chat Message
Thank you for your time—your feedback helps us improve library services!

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