Library Patron Experience: Discovery, Holds & Digital Services
Measures patron satisfaction and friction points across material discovery, hold management, and digital resource usage to prioritize service improvements for public libraries.
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AI-Powered Questions
Intelligent follow-up questions based on responses
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Template Overview
22
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to the Library Services Feedback Survey.
This survey asks about your experiences with discovering materials, managing holds, and using digital library resources. Your responses will help us identify areas for improvement.
• Participation is completely voluntary and you may stop at any time.
• There are no right or wrong answers — we are interested in your honest opinions.
• Your responses are confidential and will be reported only in aggregate.
• The survey takes approximately 5–7 minutes to complete.
By continuing, you indicate your consent to participate.
Q2
Multiple Choice
In the past 12 months, how often have you used a public library (in person or online)?
Daily
Weekly
Monthly
A few times in the last 12 months
Not in the last 12 months
I have never used a public library
Q3
Multiple Choice
When you want a specific item at the library, how do you typically look for it? (Select all that apply.)
Search the online catalog
Browse shelves in person
Ask staff for help
Use the library's mobile app
Check new arrivals or featured lists
Recommendations from friends or social media
Other (please specify)
Q4
Opinion Scale
In the past 3 months, how easy or difficult has it been to find the materials you needed at the library?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q5
Multiple Choice
In the past 6 months, have you placed any holds on library materials?
Yes
No, but I am familiar with holds
No, I have never used holds
Q6
Opinion Scale
How satisfied are you with the ease of placing holds?
Range: 1 – 7
Min: Not at all satisfiedMid: NeutralMax: Extremely satisfied
Q7
Opinion Scale
How satisfied are you with the timeliness of hold notifications?
Range: 1 – 7
Min: Not at all satisfiedMid: NeutralMax: Extremely satisfied
Q8
Opinion Scale
How satisfied are you with the wait times for held items to become available?
Range: 1 – 7
Min: Not at all satisfiedMid: NeutralMax: Extremely satisfied
Q9
Opinion Scale
How satisfied are you with the convenience of picking up held items?
Range: 1 – 7
Min: Not at all satisfiedMid: NeutralMax: Extremely satisfied
Q10
Multiple Choice
Which of the following digital library services have you used in the past 3 months? (Select all that apply.)
E-books
Audiobooks
Streaming video
Streaming music
Research databases and articles
Online classes or tutorials
Library mobile app
None of these
Q11
Ranking
Please rank the following digital library features by importance to you (1 = most important).
Drag to order (top = most important)
A large and current digital catalog
Easy search and discovery
Download for offline use
Accessibility features (e.g., font size, audio speed)
Seamless syncing across devices
Q12
Opinion Scale
Overall, how satisfied are you with the library's digital services?
Range: 1 – 7
Min: Not at all satisfiedMid: NeutralMax: Extremely satisfied
Q13
Opinion Scale
Thinking about all of your interactions with the library, how satisfied are you with the library's services overall?
Range: 1 – 7
Min: Not at all satisfiedMid: NeutralMax: Extremely satisfied
Q14
Opinion Scale
How likely are you to recommend this library to a friend or colleague?
Range: 0 – 10
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q15
Long Text
If you could suggest one improvement to how you discover, hold, or access materials at the library, what would it be?
Max chars
Q16
AI Interview
Based on your responses throughout this survey, please share any additional thoughts or feelings about your library experience. Our moderator may ask a couple of follow-up questions.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q17
Dropdown
What is your age group?
Under 18
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q18
Multiple Choice
How do you describe your gender?
Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say
Q19
Dropdown
What is the highest level of education you have completed?
Some high school or less
High school diploma or equivalent
Some college, no degree
Associate degree
Bachelor's degree
Graduate or professional degree
Prefer not to say
Q20
Multiple Choice
What is your current employment status?
Employed full time
Employed part time
Self-employed
Student
Homemaker or caregiver
Retired
Not employed
Prefer not to say
Q21
Dropdown
What is your country or region of residence?
United States
Canada
United Kingdom
Australia
Other (please specify)
Prefer not to say
Q22
Chat Message
Thank you for completing this survey! Your feedback will be reviewed by our team to improve library services. Your responses are confidential and will be reported in aggregate only.
Frequently Asked Questions
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