Q01
Long Text
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Product Onboarding Friction & Activation Survey
Identifies where new users encounter friction during signup, setup, and first use, enabling product teams to diagnose activation blockers and optimize time-to-value.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
26 questions · ~4 min
Q02
Long Text
When did you first create your account or start using this product?
Q03
Multiple Choice
Which of the following steps did you complete during your first sessions? Select all that apply.
Q04
Multiple Choice
At this point, has the product's core value become clear to you?
Q05
Long Text
Thanks for your responses so far. Next, a few questions about support resources and your overall experience.
Q06
Long Text
If you could change one thing about the onboarding process, what would it be?
Q07
Long Text
What is your age range?
Q08
Long Text
Thank you for your time and feedback — your responses will directly help us improve the onboarding experience. You're all set!
Q09
Multiple Choice
Which device did you primarily use during onboarding?
Q10
Multiple Choice
Which of those steps, if any, did you find difficult or confusing? Select all that apply.
Q11
Long Text
What specifically helped the product's value become clear to you? Please describe the moment or action.
Q12
Multiple Choice
Which, if any, help resources did you use during onboarding? Select all that apply.
Q13
AI Interview
We'd like to understand your onboarding experience in a bit more depth. Please share what has been most frustrating or confusing so far, and our interviewer will ask a couple of follow-up questions.
Q14
Long Text
Which of the following best describes your gender?
Q15
Long Text
Which best describes who you are onboarding this product for?
Q16
Long Text
Approximately how much total time have you spent on onboarding so far (across all sessions)?
Q17
Long Text
Approximately how long after creating your account did the product's value become clear?
Q18
Long Text
Overall, how much effort did onboarding require from you?
Q19
Long Text
Based on your responses in this survey, is there anything else you'd like to share about your onboarding experience?
Q20
Long Text
In which region are you located?
Q21
Multiple Choice
At which step did you pause or get stuck?
Q22
Long Text
How satisfied are you with the onboarding experience so far?
Q23
Multiple Choice
What was the main reason you paused or stopped?
Q24
Long Text
How confident are you that you could complete onboarding in your next session?
Q25
Long Text
What would have helped make the product's value clearer to you?
Q26
Long Text
How clear is the product's value to you at this point?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.