Identifies where new users encounter friction during signup, setup, and first use, enabling product teams to diagnose activation blockers and optimize time-to-value.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
26
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome! Thank you for taking a few minutes to share your onboarding experience. This survey helps us understand where the onboarding process can be improved.
Your participation is voluntary, and you may stop at any time. There are no right or wrong answers — we value your honest opinions. All responses are confidential and will be reported in aggregate.
Estimated time: 5–7 minutes.
Q2
Dropdown
When did you first create your account or start using this product?
In the last 24 hours
2–3 days ago
4–7 days ago
8–14 days ago
More than 14 days ago
Not sure
Q3
Multiple Choice
Which device did you primarily use during onboarding?
Desktop or laptop
Mobile app
Mobile web browser
Tablet
Multiple devices
Q4
Dropdown
Which best describes who you are onboarding this product for?
Individual / personal use
Freelancer / solo professional
Small business team (2–50)
Mid-size company team (51–500)
Enterprise team (500+)
Nonprofit or government
Student / educator
Other
Q5
Multiple Choice
Which of the following steps did you complete during your first sessions? Select all that apply.
Created account
Verified email or phone
Viewed initial tutorial or walkthrough
Set preferences
Connected an integration
Imported existing data
Tried a core feature
Invited a teammate
None of these
Q6
Multiple Choice
Which of those steps, if any, did you find difficult or confusing? Select all that apply.
Creating account
Verifying email or phone
Initial tutorial or walkthrough
Setting preferences
Connecting an integration
Importing existing data
Trying a core feature
Inviting a teammate
None — all steps were straightforward
Q7
Dropdown
Approximately how much total time have you spent on onboarding so far (across all sessions)?
Less than 5 minutes
5–15 minutes
16–30 minutes
31–60 minutes
More than 1 hour
Not sure
Q8
Multiple Choice
At this point, has the product's core value become clear to you?
Yes, the value is clear
Not yet
I'm not sure
Q9
Long Text
What specifically helped the product's value become clear to you? Please describe the moment or action.
Max chars
Q10
Dropdown
Approximately how long after creating your account did the product's value become clear?
Less than 5 minutes
5–15 minutes
16–30 minutes
31–60 minutes
More than 1 hour
More than a day
Not sure
Q11
Multiple Choice
At which step did you pause or get stuck?
Creating an account
Verifying email or phone
Initial tutorial or walkthrough
Setting preferences
Connecting an integration
Importing existing data
Trying a core feature
Inviting a teammate
I'm not sure where I got stuck
Q12
Multiple Choice
What was the main reason you paused or stopped?
Confusing instructions
Too many steps
Technical issue or bug
Didn't have time
Required payment earlier than expected
Privacy or data concerns
Missing integration or feature
Other (please specify)
Q13
Opinion Scale
How confident are you that you could complete onboarding in your next session?
Range: 1 – 7
Min: Not at all confidentMid: NeutralMax: Extremely confident
Q14
Long Text
What would have helped make the product's value clearer to you?
Max chars
Q15
Opinion Scale
How clear is the product's value to you at this point?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q16
Chat Message
Thanks for your responses so far. Next, a few questions about support resources and your overall experience.
Q17
Multiple Choice
Which, if any, help resources did you use during onboarding? Select all that apply.
In-app tips or tooltips
Onboarding emails
Help center articles
Live chat or support
Video tutorials
Community or forum
None of these
Q18
Opinion Scale
Overall, how much effort did onboarding require from you?
Range: 1 – 7
Min: Very little effortMid: NeutralMax: A great deal of effort
Q19
Opinion Scale
How satisfied are you with the onboarding experience so far?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q20
Long Text
If you could change one thing about the onboarding process, what would it be?
Max chars
Q21
AI Interview
We'd like to understand your onboarding experience in a bit more depth. Please share what has been most frustrating or confusing so far, and our interviewer will ask a couple of follow-up questions.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q22
Long Text
Based on your responses in this survey, is there anything else you'd like to share about your onboarding experience?
Max chars
Q23
Dropdown
What is your age range?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q24
Dropdown
Which of the following best describes your gender?
Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say
Q25
Dropdown
In which region are you located?
Africa
Asia
Europe
North America
South America
Oceania
Middle East
Prefer not to say
Q26
Chat Message
Thank you for your time and feedback — your responses will directly help us improve the onboarding experience. You're all set!
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.
How do I create my first survey?
Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.
How can I share surveys with my team?
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Can the AI generate a survey from a prompt?
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How long does support typically take to reply?
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Can I export survey results?
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