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JTBD Outcome-Driven Innovation Survey for Current Users

Maps unmet and over-served outcomes among current product users using Jobs-to-Be-Done methodology. Use it to calculate opportunity scores, prioritize features, and validate roadmap decisions.

Sample questions

A preview of what’s in the template. Every question is editable before you launch.

29 questions · ~4 min
Q01
Long Text

Welcome, and thank you for participating! This survey takes about 6–8 minutes and asks about your experience using our product for one specific job over the past 30 days. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions. All responses are anonymous, reported only in aggregate, and used internally to inform product improvements.

Q02
Multiple Choice

Have you used our product to complete a specific task or job in the past 30 days?

Q03
Multiple Choice

In the past 30 days, how often did you use our product for this job?

Q04
Long Text

Think about the most recent time you did this job with our product. Briefly describe the situation: what were you trying to accomplish, and what was the context?

Q05
Long Text

Overall, how satisfied are you with how well our product helps you accomplish this job?

Q06
Long Text

Below are outcomes people typically want when doing this job. Please rank them from most to least important to you (drag to reorder; top = most important).

Q07
Long Text

How satisfied are you with our product's ability to help you minimize the time to complete this job?

Q08
Multiple Choice

Which outcomes would you most like us to improve next? Select up to three.

Q09
AI Interview

You've told us which outcomes matter most and where you're less satisfied. Let's explore that further. Please share more about why those outcomes are important to you and what specifically isn't working well today.

Q10
Long Text

What, if anything, made this job difficult or unsatisfying? Please share a recent example.

Q11
Multiple Choice

Besides our product, what other tools do you use for this job? Select all that apply.

Q12
Multiple Choice

Which best describes your role level?

Q13
Long Text

Based on your responses in this survey, is there anything else you'd like to share about your experience doing this job with our product?

Q14
Long Text

Thank you for your time! Your input directly informs our product roadmap. If you have any questions about this research, please contact [research team email].

Q15
Long Text

Approximately how many times did you do this job with our product in the past 30 days?

Q16
Long Text

How satisfied are you with our product's ability to help you reduce errors and rework?

Q17
Long Text

If we had to make trade-offs, rank what matters most for this job (drag to reorder; top = most important).

Q18
Long Text

If we could improve just one thing to make this job easier, what should it be?

Q19
Multiple Choice

When coordinating with others for this job, which channels do you most often use? Select all that apply.

Q20
Multiple Choice

Which functional area best describes your work?

Q21
Multiple Choice

Which best describes the primary job you use our product to accomplish?

Q22
Long Text

How satisfied are you with our product's ability to help you feel confident in the result?

Q23
Multiple Choice

How long have you been using our product?

Q24
Long Text

How satisfied are you with our product's ability to help you see progress and status at a glance?

Q25
Multiple Choice

About how many people regularly collaborate with you on this job?

Q26
Long Text

How satisfied are you with our product's ability to help you coordinate smoothly with others?

Q27
Long Text

Approximately how many employees are in your company?

Q28
Long Text

How satisfied are you with our product's ability to help you easily find the information you need?

Q29
Long Text

How satisfied are you with our product's ability to help you avoid unnecessary interruptions and handoffs?

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.