Assess relevance, findability, and control in your site search. Use this survey template to collect UX feedback on filters, facets, and results quality.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Sample Survey Items
Q1
Chat Message
Welcome! This survey focuses on your recent experience using search filters on a single product or service.
Q2
Chat Message
Think of the one product where you most often use search filters. Please answer based on your recent experience with that product.
Q3
Date
When did you last use search filters on that product?
Q4
Dropdown
How often have you used its search filters in the past 30 days?
Multiple times a day
Daily
A few times a week
About once a week
Every few weeks
About once a month
Less often
Not in the last 90 days
Q5
Dropdown
Which platform do you primarily use for filtering on that product?
Desktop website
Mobile app
Mobile web browser
Tablet app
Tablet web browser
Q6
Multiple Choice
Which filter types do you typically use on that product?
Price / cost
Brand
Category / type
Rating / reviews
Availability / in stock
Size / dimensions
Color
Delivery speed / shipping options
Location / distance
Features / specifications
Q7
Multiple Choice
Attention check: Please select “I am paying attention.”
I am paying attention
I am not paying attention
I’m not sure
Q8
Opinion Scale
In the last 30 days, how easy was it to find where to filter?
Range: 1 – 10
Min: Very hardMid: NeutralMax: Very easy
Q9
Matrix
How clear were these elements the last time you filtered?
Rows
Very unclear
Unclear
Neutral
Clear
Very clear
Filter area visibility
•
•
•
•
•
Labels of filters
•
•
•
•
•
Section grouping
•
•
•
•
•
Icons and visual cues
•
•
•
•
•
Placement near results
•
•
•
•
•
Active filters visibility
•
•
•
•
•
Q10
Multiple Choice
Where do you usually start when applying filters?
Left sidebar
Top bar or tabs
Within the results list
Separate filters screen
Start with a search, then refine
I don’t remember
Q11
Opinion Scale
Overall, how relevant are results after you apply filters?
Range: 1 – 10
Min: Not relevantMid: NeutralMax: Highly relevant
Q12
Multiple Choice
Which issues have you encountered in the last 30 days, if any?
Too many irrelevant items remain
Too few results after filters
Filter values don’t match my mental model
Filters combine in unexpected ways (AND vs OR)
Can’t exclude values (e.g., hide brands)
Active filters not obvious
Results update slowly
None of the above
Q13
Long Text
Briefly describe a time when filters hid relevant items or showed irrelevant ones.
Max 600 chars
Q14
Rating
How satisfied are you with your control over filtering?
Scale: 10 (star)
Min: No controlMax: Full control
Q15
Multiple Choice
How do filters apply on that product?
Update automatically as I select
Require tapping Apply/Done
Varies by context
Not sure
Q16
Opinion Scale
How easy is it to see, change, or clear active filters mid-search?
Range: 1 – 10
Min: Very hardMid: NeutralMax: Very easy
Q17
Constant Sum
Allocate 100 points to what matters most when you use filters.
Total must equal 100
Result relevance
Speed/performance
Ease of finding filters
Clarity of filter labels
Ability to include/exclude precisely
Control over how filters combine (AND/OR)
Seeing and editing active filters
Min per option: 0Whole numbers only
Q18
Ranking
Rank these filter types by usefulness for you on this product.
Drag to order (top = most important)
Price / cost
Brand
Rating / reviews
Availability / in stock
Delivery speed / shipping
Specific attributes / specifications
Q19
Numeric
Typically, how many filters do you apply in a single session?
Accepts a numeric value
Whole numbers only
Q20
Numeric
About how many seconds does it take to reach acceptable results after filtering?
Accepts a numeric value
Whole numbers only
Q21
Dropdown
What is your age group?
Under 18
18–24
25–34
35–44
45–54
55–64
65 or older
Prefer not to say
Q22
Dropdown
What is your gender?
Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say
Q23
Dropdown
Where do you currently live?
Africa
Asia
Europe
Latin America & Caribbean
Middle East
North America
Oceania
Prefer not to say
Q24
Dropdown
Which best describes your role when using this product?
Personal use
Work/professional use
Both equally
Other
Prefer not to say
Q25
Dropdown
How familiar are you with this product’s filters?
Beginner
Intermediate
Advanced
Expert
Not sure
Q26
Long Text
If you could change one thing about filters or facets on this product, what would it be?
Max 600 chars
Q27
AI Interview
AI Interview: 2 Follow-up Questions on Search Filters
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Q28
Chat Message
Thanks for your time—you're all set!
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