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Faceted Search & Filter Usability Evaluation

Evaluates the discoverability, relevance, clarity, and control of search-filter experiences from the end-user perspective. Ideal for UX researchers and product teams seeking actionable feedback on faceted navigation.

Sample questions

A preview of what’s in the template. Every question is editable before you launch.

28 questions · ~4 min
Q01
Long Text

Welcome, and thank you for participating! This survey explores your recent experience using search filters on a product or website. • Estimated time: 8–10 minutes • Your participation is entirely voluntary, and you may stop at any time. • All responses are confidential and will be reported only in aggregate. • There are no right or wrong answers—we are simply interested in your honest opinions. By continuing, you consent to participate in this research.

Q02
Multiple Choice

Have you used search filters (e.g., price, brand, rating, category) on any product or website in the past 90 days?

Q03
Long Text

For the rest of this survey, please think of the one product or website where you most often use search filters. Answer all questions based on your recent experience with it.

Q04
Long Text

How easy or difficult was it to locate the filter controls on that product?

Q05
Long Text

Overall, how relevant or irrelevant are the results after you apply filters?

Q06
Long Text

How satisfied or dissatisfied are you with the level of control you have over filtering options on that product?

Q07
Long Text

Please rank the following aspects of the filtering experience by how important each is to you, from most to least important.

Q08
Long Text

Based on your responses in this survey, if you could change one thing about the filter or facet experience on this product, what would it be?

Q09
Long Text

What is your age group?

Q10
Long Text

Thank you for completing this survey! Your feedback will help improve the search-filter experience. Your responses are confidential and will be reported only in aggregate. If you have any questions, please contact the research team.

Q11
Long Text

When did you last use search filters on that product?

Q12
Long Text

How clear or unclear were the filter labels and category names the last time you used them?

Q13
Multiple Choice

Which of the following issues, if any, have you encountered when using filters on that product? Select all that apply.

Q14
Multiple Choice

How do filters apply on that product?

Q15
AI Interview

Thank you for your written feedback. We'd like to explore a couple of your responses in more detail. An AI moderator will ask you up to 2 short follow-up questions about your search-filter experience.

Q16
Long Text

What is your gender?

Q17
Long Text

In the past 90 days, approximately how often have you used search filters on that product?

Q18
Long Text

How clear or unclear were the result counts and available values shown alongside filters?

Q19
Long Text

If you can recall a time when filters produced unexpected results—either hiding relevant items or showing irrelevant ones—please briefly describe what happened.

Q20
Long Text

How easy or difficult is it to manage active filters (viewing, changing, or clearing them) during a search?

Q21
Long Text

Where do you currently live?

Q22
Long Text

Which platform do you primarily use when filtering on that product?

Q23
Multiple Choice

Where do you usually start when applying filters on that product?

Q24
Long Text

In a typical search session on that product, approximately how many filters do you apply?

Q25
Long Text

Which best describes your primary context when using this product?

Q26
Long Text

How would you describe your familiarity with this product's filter features?

Q27
Long Text

After applying filters, how quickly do you typically reach acceptable results?

Q28
Multiple Choice

Which of the following filter types do you typically use on that product? Select all that apply.

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.