Where did you attempt to check out?
- Mobile app
- Mobile web browser
- Desktop/laptop web browser
- Tablet web browser
When was your most recent checkout attempt?
Which payment methods did you try during that checkout? (Select all that apply)
- Credit/debit card
- PayPal
- Apple Pay
- Google Pay
- Bank transfer
- Buy Now, Pay Later (e.g., Klarna/Affirm)
- Gift card or store credit
Did your payment go through?
- Yes, on the first try
- Yes, after multiple tries
- No, I abandoned checkout
- No, I contacted support and completed later
How easy or difficult were these payment steps?
How many times did you retry payment during that session?
Overall, how easy or difficult was entering your shipping/billing address?
Which address fields caused issues, if any? (Select all that apply)
- Street address line 1
- Address line 2 / Apartment / Unit
- City
- State / Province / Region
- Postal / ZIP code
- Country selector
- Phone number
- Name fields
Did you use autofill for address details?
- Yes, and it worked
- Yes, but it caused issues
- No
For each item, how severe were validation or error issues?
Error messages helped me resolve problems without leaving checkout.
If you remember any specific error codes/messages or what blocked you, please describe.
Max 600 chars
Rank the top three blockers you encountered (drag to rank).
Approximately how many minutes did checkout take from cart to confirmation (or stopping)?
Overall satisfaction with the checkout experience.
Attention check: To confirm you are paying attention, please select "I am paying attention."
- I am paying attention
- I am not paying attention
- Prefer not to answer
Gender
- Woman
- Man
- Non-binary
- Prefer not to say
Highest level of education completed
- Less than high school
- High school or equivalent
- Some college or vocational training
- Bachelor's degree
- Master's degree
- Doctorate
- Prefer not to say
Current employment status
- Full-time
- Part-time
- Self-employed
- Student
- Unemployed
- Retired
- Prefer not to say
Any other feedback or suggestions to improve the checkout experience?
Max 600 chars
AI Interview: 2 Follow-up Questions on Checkout Issues
Thanks for your time—your feedback will help us improve checkout!