Diagnoses specific checkout drop-off points across payment processing, address entry, and form validation to identify the highest-impact fixes for reducing cart abandonment.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
25
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome! We're conducting a short survey (approximately 6 minutes) about your recent checkout experience. Your responses are completely confidential and will be reported only in aggregate. There are no right or wrong answers — we're interested in your honest experience.
Participation is voluntary, and you may stop at any time. By continuing, you agree to participate.
Q2
Multiple Choice
On which device did you most recently attempt to check out?
Mobile app
Mobile web browser
Desktop/laptop web browser
Tablet web browser
Q3
Dropdown
When was your most recent checkout attempt?
Within the last 7 days
8–14 days ago
15–30 days ago
More than 30 days ago
Q4
Multiple Choice
Which payment method(s) did you try during that checkout? (Select all that apply)
Credit/debit card
PayPal
Apple Pay
Google Pay
Bank transfer
Buy Now, Pay Later (e.g., Klarna/Affirm)
Gift card or store credit
Other (please specify)
Q5
Multiple Choice
What was the outcome of your payment attempt?
Went through on the first try
Went through after multiple tries
Did not go through — I abandoned checkout
Did not go through — I contacted support and completed later
Q6
Opinion Scale
How easy or difficult was it to enter your payment details (card number, expiration, CVV, etc.)?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q7
Opinion Scale
How easy or difficult was it to confirm and submit your payment?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q8
Dropdown
How many times did you retry your payment during that session?
0 — it worked the first time
1
2
3
4 or more
Q9
Opinion Scale
Overall, how easy or difficult was entering your shipping/billing address?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q10
Multiple Choice
Which address fields caused issues, if any? (Select all that apply)
Street address line 1
Address line 2 / Apartment / Unit
City
State / Province / Region
Postal / ZIP code
Country selector
Phone number
Name fields
None — no issues
Other (please specify)
Q11
Multiple Choice
Did you use autofill for address details?
Yes, and it worked correctly
Yes, but it caused issues
No
Q12
Multiple Choice
Which of the following validation or error issues did you encounter during checkout? (Select all that apply)
Address rejected despite being correct
Card number or CVV flagged as invalid
Promo or gift code not accepted
Form wouldn't submit without clear reason
Page timed out or froze
3-D Secure / bank verification failed
None — no errors encountered
Other (please specify)
Q13
Opinion Scale
Overall, how severe were the validation or error issues you encountered?
Range: 1 – 7
Min: Not at all severeMid: NeutralMax: Extremely severe
Q14
Opinion Scale
Error messages helped me understand and resolve problems without leaving checkout.
If you remember any specific error messages or what blocked you from completing checkout, please describe.
Max chars
Q16
Ranking
From the list below, rank up to three blockers that most affected your checkout experience (drag to rank).
Drag to order (top = most important)
Payment method unavailable
Address validation rejected correct info
Card declined or 3-D Secure failed
Form usability (autofill, cursor focus, field order)
Promo/gift code issues
Slow loading or timeouts
Unclear or missing error messages
Q17
Dropdown
Approximately how long did checkout take from cart to confirmation (or stopping)?
Less than 1 minute
1–2 minutes
3–5 minutes
6–10 minutes
More than 10 minutes
I don't remember
Q18
Opinion Scale
How satisfied are you with the overall checkout experience?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q19
Opinion Scale
How likely are you to complete a purchase on our site/app again?
Range: 1 – 7
Min: Very unlikelyMid: NeutralMax: Very likely
Q20
Long Text
Based on your responses, is there anything else you'd like to share about your checkout experience or suggestions for improvement?
Max chars
Q21
AI Interview
We'd like to ask a couple of follow-up questions about the checkout issues you experienced. Please share your thoughts in your own words.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q22
Dropdown
What is your age?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q23
Multiple Choice
What is your gender?
Woman
Man
Non-binary
Prefer not to say
Q24
Dropdown
In which region are you located?
North America
Europe
Asia-Pacific
Latin America
Middle East
Africa
Prefer not to say
Q25
Chat Message
Thank you for your time! Your feedback will directly help us improve the checkout experience. Your responses are confidential and will be reported in aggregate only.
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is an AI-powered survey and research platform that turns traditional surveys into adaptive conversations. Describe your research goal and get a complete survey draft, conduct AI-moderated interviews with dynamic follow-ups, detect low-quality responses, and produce insights automatically. It's fast, flexible, and scalable across qualitative and quantitative research.
How do I create my first survey?
Sign up, then choose how to build: describe your research goal and let AI generate a survey, pick a template, or start from scratch. Add question types, set logic, preview, and share.
Can the AI generate a survey from a prompt?
Yes. Describe your research goal in plain language and QuestionPunk drafts a complete survey with appropriate question types, ordering, and AI follow-up logic. You can then customize before publishing.
What question types are available?
QuestionPunk supports a wide range of question types: opinion scale, rating, multiple choice, dropdown, ranking, matrix, constant sum, AI interview (text and audio), long text, short text, email, phone, date, address, website, numeric, audio/video recording, contact form, chat message, conversation reset, button, page breaks, and more.
How do AI interviews work?
AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
Can I test my survey before launching?
Yes. Use synthetic testing to create AI personas and run them through your survey. This helps catch issues with question flow, logic, and wording before real respondents see it.
How many languages are supported?
QuestionPunk supports 142+ languages. Add languages from the survey editor, auto-translate questions, and share language-specific links. AI interviews also adapt to the respondent's language automatically.
How can I share my survey?
Share via a direct link (with optional custom slug), embed on your website (iframe or script), distribute through Prolific for research panels, or generate a QR code for physical distribution.
Can I export survey results?
Yes. Export as CSV (flat or wide layout), Excel (XLSX), or export the survey structure as PDF/Word. Filter by suspicious level, response type, language, or date range before exporting.
Does QuestionPunk detect fraudulent responses?
Yes. Every response is automatically classified with a suspicious level (low/medium/high) based on attention checks, response timing, and behavioral signals. You can filter flagged responses in the Responses tab.
What are the pricing plans?
Basic (Free): 20 responses/month. Business ($50/month or $500/year): 5,000 responses/month with priority support. Enterprise (Custom): unlimited responses, remove branding, custom domain, and dedicated support.
How long does support take to reply?
We reply within 24 hours, often much sooner. Include key details in your message to help us assist you faster.