Q01
Long Text
All templates
Checkout Friction & Cart Abandonment Diagnostic
Diagnoses specific checkout drop-off points across payment processing, address entry, and form validation to identify the highest-impact fixes for reducing cart abandonment.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
25 questions · ~4 min
Q02
Multiple Choice
On which device did you most recently attempt to check out?
Q03
Multiple Choice
Which payment method(s) did you try during that checkout? (Select all that apply)
Q04
Long Text
Overall, how easy or difficult was entering your shipping/billing address?
Q05
Multiple Choice
Which of the following validation or error issues did you encounter during checkout? (Select all that apply)
Q06
Long Text
From the list below, rank up to three blockers that most affected your checkout experience (drag to rank).
Q07
Long Text
Based on your responses, is there anything else you'd like to share about your checkout experience or suggestions for improvement?
Q08
Long Text
What is your age?
Q09
Long Text
Thank you for your time! Your feedback will directly help us improve the checkout experience. Your responses are confidential and will be reported in aggregate only.
Q10
Long Text
When was your most recent checkout attempt?
Q11
Multiple Choice
What was the outcome of your payment attempt?
Q12
Multiple Choice
Which address fields caused issues, if any? (Select all that apply)
Q13
Long Text
Overall, how severe were the validation or error issues you encountered?
Q14
Long Text
Approximately how long did checkout take from cart to confirmation (or stopping)?
Q15
AI Interview
We'd like to ask a couple of follow-up questions about the checkout issues you experienced. Please share your thoughts in your own words.
Q16
Multiple Choice
What is your gender?
Q17
Long Text
How easy or difficult was it to enter your payment details (card number, expiration, CVV, etc.)?
Q18
Multiple Choice
Did you use autofill for address details?
Q19
Long Text
Error messages helped me understand and resolve problems without leaving checkout.
Q20
Long Text
How satisfied are you with the overall checkout experience?
Q21
Long Text
In which region are you located?
Q22
Long Text
How easy or difficult was it to confirm and submit your payment?
Q23
Long Text
If you remember any specific error messages or what blocked you from completing checkout, please describe.
Q24
Long Text
How likely are you to complete a purchase on our site/app again?
Q25
Long Text
How many times did you retry your payment during that session?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.