When did you last attempt this flow?
Which type of flow did you pause?
- Create account / sign up
- Checkout / purchase
- Upgrade / subscribe
- Booking / reservation
- Add payment method
- Form submission (e.g., application, quote)
- Onboarding / setup
- Feature configuration / settings
- Search / discovery
Where were you doing this?
- Mobile app
- Mobile web browser
- Desktop/laptop web browser
- Tablet
Which step best describes where you left off?
- Selecting items or options
- Review / cart / summary
- Sign in or account creation
- Payment or billing
- Identity / verification
- Address or shipping details
- Confirmation step
- I don’t remember
Attention check: To confirm you’re paying attention, please select “I agree.”
- I agree
- I’m not sure
- I disagree
What were the main reasons you didn’t finish? Select all that apply.
- Too many steps or took too long
- Confusing navigation or instructions
- Price or fees felt too high
- Trust or security concerns
- Technical issue or error
- Payment declined or verification failed
- Missing required info (e.g., ID, document)
- Slow load times or performance
- Wanted to compare options or not ready
- Prefer to do it on another device
If there was an error or decline, what happened? Please include any messages you saw.
Max 600 chars
How likely are you to try again in the next 7 days?
Rank your top blockers to completion (top = biggest blocker).
What would most help you complete it next time? Pick up to 3.
- Shorter or fewer steps
- Clearer guidance and examples
- Save progress and resume later
- Guest checkout or fewer fields
- More payment options
- Installments or pay later
- Live chat or faster support
- Better error messages
- Show total cost and fees earlier
Would any incentives motivate you to finish? Select all that apply.
- Small discount or coupon
- Free shipping or waived fees
- Bonus feature or trial extension
- Loyalty points or credit
- None of these
If we followed up, which channel would you prefer?
- In‑app message
- Email
- SMS/text
- Push notification
- No follow‑up
Overall, how clear were the steps in this flow?
Anything else we should fix or know about this flow?
Max 600 chars
Which region do you live in?
How do you describe your gender?
- Woman
- Man
- Non‑binary
- Prefer not to say
What is the highest level of education you’ve completed?
What best describes your current employment status?
- Full‑time
- Part‑time
- Self‑employed
- Student
- Homemaker/Caregiver
- Unemployed
- Retired
- Prefer not to say
Welcome! This quick survey asks about a recent task you started but didn’t complete. Your feedback will help us improve the experience.
Any final comments about returning to complete the flow?
Max 600 chars
AI Interview: 2 Follow-up Questions on your paused flow
Thank you for your time—your feedback helps us improve.