Form & Checkout Abandonment Diagnostic Survey

Diagnoses why users abandon forms, signups, and checkout flows. Captures the specific step, blockers, and recovery levers to reduce drop-off and improve conversion rates.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Template Overview

Questions

AI-Powered

Smart Analysis

Ready-to-Use

Launch in Minutes

This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.

Sample Survey Items

Chat Message

Welcome, and thank you for taking a few minutes to share your experience. This short survey (approximately 4–5 minutes) asks about a recent task you started but did not complete on our platform. Your responses are confidential, reported only in aggregate, and will be used to improve the product experience. Participation is entirely voluntary — there are no right or wrong answers, and you may stop at any time.

Dropdown

When did you last attempt this flow?

In the last 24 hours
2–3 days ago
4–7 days ago
8–14 days ago
15–30 days ago
More than 30 days ago
I don't remember

Multiple Choice

Which type of flow did you start but not finish?

Create account / sign up
Checkout / purchase
Upgrade / subscribe
Booking / reservation
Add payment method
Form submission (e.g., application, quote)
Onboarding / setup
Feature configuration / settings
Search / discovery

Multiple Choice

Which device or platform were you using?

Mobile app
Mobile web browser
Desktop/laptop web browser
Tablet

Multiple Choice

Which step best describes where you left off?

Selecting items or options
Review / cart / summary
Sign in or account creation
Payment or billing
Identity / verification
Address or shipping details
Confirmation step
I don't remember

Multiple Choice

What were the main reasons you did not finish? Select all that apply.

Too many steps or took too long
Confusing navigation or instructions
Price or fees felt too high
Trust or security concerns
Technical issue or error
Payment declined or verification failed
Missing required info (e.g., ID, document)
Slow load times or performance
Wanted to compare options or not ready
Prefer to do it on another device

Ranking

Rank the following barriers by how much they affected your decision not to complete the flow. Drag the biggest barrier to the top.

Drag to order (top = most important)

Price or fees
Technical bug or error
Too much information required
Confusing steps or layout
Payment friction
Privacy or trust concerns

AI Interview

We'd like to understand more about what got in the way. An AI interviewer will ask you a couple of follow-up questions about your specific experience.

AI InterviewLength: 2Personality: [Object Object]Mode: Fast

Reference questions: 2

Opinion Scale

How likely are you to try completing this flow again in the next 7 days?

Range: 1 – 7

Min: Not at all likelyMid: NeutralMax: Extremely likely

Q10

Multiple Choice

What would most help you complete this flow next time? Select up to 3.

Shorter or fewer steps
Clearer guidance and examples
Save progress and resume later
Guest checkout or fewer fields
More payment options
Installments or pay later
Live chat or faster support
Better error messages
Show total cost and fees earlier

Q11

Multiple Choice

Would any of the following incentives motivate you to return and complete the flow? Select all that apply.

Small discount or coupon
Free shipping or waived fees
Bonus feature or trial extension
Loyalty points or credit
None of these

Q12

Multiple Choice

If we were to follow up with you, which channel would you prefer?

In-app message
Email
SMS/text
Push notification
No follow-up

Q13

Opinion Scale

Overall, how clear were the steps in this flow?

Range: 1 – 7

Min: Not at all clearMid: NeutralMax: Extremely clear

Q14

Long Text

Based on your experience, is there anything else we should fix or know about this flow?

Max chars

Q15

Dropdown

Which region do you live in?

Africa
Asia
Europe
Latin America
Middle East
North America
Oceania
Prefer not to say

Q16

Dropdown

What is your age group?

18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say

Q17

Multiple Choice

How do you describe your gender?

Woman
Man
Non-binary
Prefer not to say

Q18

Chat Message

Thank you for your time — your feedback directly helps us improve this experience.

Frequently Asked Questions

What is QuestionPunk?

QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.

How do I create my first survey?

Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.

How can I share surveys with my team?

Send a project link so teammates can view and collaborate instantly.

Can the AI generate a survey from a prompt?

Yes. Provide a prompt and QuestionPunk drafts a survey you can tweak before sending.

How long does support typically take to reply?

We reply within 24 hours—often much sooner. Include key details in your message to help us assist you faster.

Can I export survey results?

Absolutely. Export results as CSV straight from the results page for quick data work.

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