In the past 30 days, how often have you used our product?
- Daily
- Several times a week
- Weekly
- 2–3 times a month
- About once a month
- Less than monthly
- Not in the last 30 days
Compared with three months ago, has your usage...
- Increased a lot
- Increased a little
- No change
- Decreased a little
- Decreased a lot
- Stopped using
Please rate your agreement with the following statements about the last 30 days.
Overall value for money in the last 90 days.
Which capabilities are missing or difficult for you today? (Select all that apply.)
- Reporting and analytics
- Collaboration/sharing
- Mobile access
- Integrations with other tools
- Customization/flexibility
- Admin controls and permissions
- Performance/speed
- Onboarding or education
- Documentation or self-serve help
How likely are you to continue using/paying in the next 90 days?
What are the main reasons you might cancel or reduce your plan? (Select all that apply.)
- I no longer need the product
- Missing key features
- Too complex/hard to use
- Performance or reliability issues
- Poor support experience
- Price/cost is too high
- Switching to another provider
- Budget cuts or approvals blocked
- Security, privacy, or compliance concerns
If you left us, what would you do instead?
- Switch to another provider
- Build an internal solution
- Use a manual workaround
- Do without any solution
- Not sure
Rank up to three actions that would most increase your likelihood to stay.
What monthly USD‑equivalent price would feel fair for the value you receive today?
If you interacted with support in the last 90 days, how would you rate the experience?
Attention check: Please select "I am paying attention."
- I am paying attention
- I am not paying attention
- Prefer not to say
What is your primary role with the product?
- Day-to-day user
- Admin/Owner
- Decision maker
- Executive sponsor
- Consultant/Partner
- Other
Approximately how many employees are in your organization?
- 1–10
- 11–50
- 51–200
- 201–1,000
- 1,001–5,000
- 5,001+
How long has your organization used our product?
- Less than 1 month
- 1–3 months
- 4–12 months
- 1–2 years
- 3+ years
- Not sure
Which plan are you currently on?
- Free/Trial
- Paid monthly
- Paid annually
- Not sure
Anything else we should change to keep your business?
Max 600 chars
Welcome! Thanks for helping us improve. Please answer based on your experience in the last 90 days unless noted.
AI Interview: 2 Follow-up Questions on churn risk and retention
Thank you for completing the survey! Your feedback directly helps us improve.