Identifies churn signals, switching intent, and high-impact retention levers among at-risk B2B accounts to inform targeted save strategies and renewal planning.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
22
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Thank you for taking a few minutes to share your experience with us.
This short survey (approximately 5–7 minutes) asks about your team's current experience, any challenges you're facing, and how we can better support your goals. There are no right or wrong answers — we're looking for your honest perspective.
Your responses are confidential and will be reported in aggregate to improve our product and services. Participation is voluntary, and you may stop at any time.
Q2
Multiple Choice
Which role best describes how you use or influence our product?
Decision maker
Executive sponsor
Administrator
Power user
Regular user
Procurement / Legal
Other (please specify)
Q3
Opinion Scale
How would you rate the overall value our product has delivered in the past 90 days?
Range: 1 – 7
Min: Very poor valueMid: NeutralMax: Exceptional value
Q4
Opinion Scale
How likely are you to renew your subscription at the next term?
Range: 1 – 7
Min: Very unlikely to renewMid: NeutralMax: Very likely to renew
Q5
Multiple Choice
What is the single biggest risk to renewal right now?
Value fit
Adoption / engagement
Missing features
Reliability / performance
Support experience
Pricing / ROI
Contract terms
Budget freeze / reorg
Champion left
Security / compliance
Other (please specify)
Q6
Multiple Choice
Compared to 90 days ago, how has your team's usage of our product changed?
Increased
Stayed about the same
Decreased
Q7
Multiple Choice
What are the main reasons your team's usage has decreased? (Select all that apply)
Fewer active users
Key feature not adopted
Integration blocked or broken
Performance issues
Data quality concerns
Change in priorities
Budget cuts
Seasonal cycle
Other (please specify)
Q8
Opinion Scale
To what extent has our product helped your team achieve its key goals in the past 90 days?
Range: 1 – 7
Min: Not at allMid: NeutralMax: To a great extent
Q9
Opinion Scale
To what extent are you realizing a strong return on your investment in our product?
Range: 1 – 7
Min: Not at allMid: NeutralMax: To a great extent
Q10
Multiple Choice
Which alternatives, if any, are you actively considering?
Another commercial vendor
Build in-house
Manual process / Spreadsheet
Outsource to agency / partner
Do nothing (status quo)
Not evaluating alternatives
Q11
Long Text
If you are evaluating specific vendors, which ones are you comparing us to?
Max chars
Q12
Ranking
Please rank the top factors that would drive a switch to an alternative (1 = most important).
Drag to order (top = most important)
Total cost / price
Feature fit to our use cases
Ease of migration
Security / compliance posture
Reliability / performance
Integrations and APIs
Quality of support / services
Q13
Dropdown
At approximately what percentage price increase would you seriously consider switching?
0–5%
6–10%
11–15%
16–20%
21–30%
31–50%
More than 50%
Price is not a switching factor
Q14
Multiple Choice
Which actions in the next 30–60 days would most increase your likelihood to stay? (Select up to 3)
Targeted training / onboarding
Close a specific product gap
Improve performance / reliability
Dedicated success manager
Better reporting / insights
More flexible contract terms
Price concession
Executive check-ins
Security / compliance validation
Other (please specify)
Q15
Dropdown
Approximately when is your next renewal or decision date?
Within 30 days
1–3 months
4–6 months
7–12 months
More than 12 months
Not sure
Q16
Long Text
Based on your responses in this survey, is there anything else we should know to help your team succeed?
Max chars
Q17
AI Interview
We'd like to explore a few of your responses in more depth. Our AI moderator will ask 2 brief follow-up questions.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q18
Dropdown
How long have you used our product?
Less than 3 months
3–6 months
7–12 months
1–2 years
3+ years
Q19
Dropdown
Approximately how many employees are in your company?
1–10
11–50
51–200
201–1,000
1,001–5,000
5,001+
Q20
Dropdown
Which industry best describes your organization?
Technology
Financial services
Healthcare
Retail / eCommerce
Manufacturing
Education
Government / Public sector
Professional services
Media / Entertainment
Other (please specify)
Q21
Dropdown
Where is your organization primarily located?
North America
Europe
Asia-Pacific
Latin America
Middle East / Africa
Multiple regions / Global
Q22
Chat Message
Thank you for your time — your feedback directly shapes how we support your team going forward. If you'd like to discuss anything further, please reach out to your account team.
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.
How do I create my first survey?
Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.
How can I share surveys with my team?
Send a project link so teammates can view and collaborate instantly.
Can the AI generate a survey from a prompt?
Yes. Provide a prompt and QuestionPunk drafts a survey you can tweak before sending.
How long does support typically take to reply?
We reply within 24 hours—often much sooner. Include key details in your message to help us assist you faster.
Can I export survey results?
Absolutely. Export results as CSV straight from the results page for quick data work.