In the past 3 months, about how many of your grocery delivery orders had at least one substitution?
In the past 3 months, which categories included substitutions? Select all that apply.
- Fresh produce
- Dairy and eggs
- Meat and seafood
- Pantry staples (e.g., rice, pasta, canned goods)
- Beverages
- Frozen foods
- Bakery
- Household/cleaning
- Personal care/health
- None of the above
Overall, how satisfied are you with the substitutions you usually receive?
Thinking about recent orders, how fair did the substitutions feel to you?
When judging whether a substitution is fair, how important is each of the following?
Rank what matters most for a fair substitution (1 = most important).
If a substitution is worse than the original item, how should compensation be allocated? Distribute 100 points across the options.
How do you prefer to be contacted about substitutions during shopping? Select all that apply.
- In-app chat
- SMS text
- Phone call
- Push notification only
- No contact—use my pre-approved rules
Before today, how familiar were you with your main retailer’s substitution policy?
- Very familiar
- Somewhat familiar
- Not very familiar
- Not at all familiar
Briefly describe a substitution that felt unfair and why (optional).
Max 600 chars
Attention check: To confirm you are paying attention, please select the number 3.
Which of the following best describes your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
Where do you currently live?
- United States
- Canada
- United Kingdom
- Australia
- European Union
- Other
What is the highest level of education you have completed?
What is your current employment status?
- Full-time
- Part-time
- Self-employed
- Student
- Unemployed
- Retired
- Prefer not to say
Welcome! This brief survey asks about your experiences with grocery delivery substitutions. There are no right or wrong answers. Your responses are anonymous and the survey takes about 5–7 minutes.
Is there anything else you’d like to share about grocery substitutions, communication, or compensation? (optional)
Max 600 chars
AI Interview: 2 Follow-up Questions on Grocery Substitutions
Thank you for participating! Your feedback helps improve substitution fairness, communication, and compensation.