When did your most recent retail package arrive at your home?
- Within the last 3 days
- 4–7 days ago
- 8–14 days ago
- 15–30 days ago
- More than 30 days ago
How many retail deliveries to your home have you received in the last 30 days?
Which tracking features were available for your most recent delivery? (Select all that apply)
- Estimated delivery date
- Delivery time window
- Real-time map/vehicle tracking
- “Out for delivery” alert
- Photo proof of delivery
- Delivery confirmation notification
- Ability to reschedule or reroute
- Add delivery instructions
- Carrier chat or phone support
How accurate were the estimated delivery times for this delivery?
How closely did the tracking status updates match what actually happened?
- Did not match
- Sometimes matched
- Mostly matched
- Matched exactly
Overall, how would you rate the delivery notifications (timeliness and frequency)?
Approximately how many hours earlier or later than the estimate did the package arrive? (Use negative for earlier, positive for later, 0 if on time.)
Please rate the handoff experience for this delivery.
Could you reschedule or redirect the delivery if needed?
- Yes, and I used it
- Yes, but I didn’t need it
- No, not available
- Not sure
If a photo was provided as proof of delivery, how helpful was it for confirming delivery?
- Not applicable
- Not helpful
- Somewhat helpful
- Very helpful
Allocate 100 points across the improvements that would matter most to you.
Overall, how satisfied were you with this delivery experience?
How do you describe your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
Where do you currently live?
What is the highest level of education you have completed?
What is your current employment status?
- Employed full-time
- Employed part-time
- Self-employed
- Student
- Homemaker/caregiver
- Retired
- Unemployed
- Prefer not to say
Attention check: To confirm you’re paying attention, please select “I am paying attention.”
- I am paying attention
- I am not paying attention
- Prefer not to say
Any other comments or suggestions about improving your delivery experience?
Max 600 chars
AI Interview: 2 Follow-up Questions on delivery experience
Thank you for your time—your feedback will help improve delivery tracking, timing, and handoff.