Measures customer satisfaction across three core last-mile dimensions—tracking accuracy, delivery timing, and handoff quality—to identify specific improvement priorities for retail delivery operations.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
24
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to this survey about your recent retail delivery experience.
We are interested in your honest opinions about package tracking, delivery timing, and the handoff process. There are no right or wrong answers—we simply want to understand your experience.
Your responses are completely confidential and will be reported in aggregate only. Participation is voluntary and you may stop at any time.
This survey takes approximately 5–7 minutes to complete.
Q2
Multiple Choice
Have you received a retail package delivery at your home in the last 30 days?
Yes
No
Q3
Multiple Choice
When did your most recent retail package arrive at your home?
Within the last 3 days
4–7 days ago
8–14 days ago
15–30 days ago
Q4
Dropdown
Approximately how many retail deliveries have you received at your home in the last 30 days?
1
2–3
4–6
7–10
11–15
16 or more
Q5
Multiple Choice
Which of the following tracking features were available for your most recent delivery? (Select all that apply)
Estimated delivery date
Delivery time window
Real-time map/vehicle tracking
"Out for delivery" alert
Photo proof of delivery
Delivery confirmation notification
Ability to reschedule or reroute
Add delivery instructions
Carrier chat or phone support
None of the above
Q6
Opinion Scale
How accurate was the estimated delivery time for your most recent delivery?
Range: 1 – 7
Min: Very inaccurateMid: NeutralMax: Very accurate
Q7
Opinion Scale
How closely did the tracking status updates match what actually happened with your delivery?
Range: 1 – 5
Min: Did not match at allMid: NeutralMax: Matched exactly
Q8
Opinion Scale
How would you rate the timeliness of delivery notifications (i.e., how quickly you were informed of status changes)?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q9
Opinion Scale
How would you rate the frequency of delivery notifications (i.e., whether you received the right number of updates)?
Range: 1 – 7
Min: Far too few or far too manyMid: NeutralMax: Just the right amount
Q10
Multiple Choice
If a photo was provided as proof of delivery, how helpful was it in confirming your package was delivered?
Not applicable — no photo provided
Not helpful at all
Somewhat helpful
Very helpful
Q11
Multiple Choice
Compared to the estimated delivery time, when did your package actually arrive?
More than 2 hours early
1–2 hours early
Within 1 hour of the estimate (on time)
1–2 hours late
3–6 hours late
More than 6 hours late
It arrived on a different day than estimated
Q12
Opinion Scale
How would you rate the condition of the package when it arrived?
Range: 1 – 7
Min: Very poor conditionMid: NeutralMax: Excellent condition
Q13
Opinion Scale
How satisfied were you with where the package was placed or left?
Range: 1 – 7
Min: Not at all satisfiedMid: NeutralMax: Extremely satisfied
Q14
Multiple Choice
If you had any interaction with the delivery driver, how would you rate that experience?
No interaction with the driver
Very poor
Poor
Neutral
Good
Very good
Q15
Multiple Choice
Were you able to reschedule or redirect this delivery if needed?
Yes, and I used it
Yes, but I didn't need it
No, this option was not available
I'm not sure
Q16
Opinion Scale
Overall, how satisfied were you with this delivery experience?
Range: 1 – 7
Min: Not at all satisfiedMid: NeutralMax: Extremely satisfied
Q17
Opinion Scale
How likely are you to recommend this delivery service to a friend or colleague?
Range: 1 – 7
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q18
Ranking
Please rank the following potential improvements in order of importance to you (most important first).
Drag to order (top = most important)
More accurate delivery time estimates
Narrower delivery time windows
Real-time package tracking on a map
Better delivery notifications
Safer package placement
Easier rescheduling or rerouting
Higher-quality photo proof of delivery
Q19
Long Text
Based on your responses in this survey, please share any additional thoughts or suggestions about your delivery experience.
Max chars
Q20
AI Interview
We'd like to understand more about your delivery experience. An AI moderator will ask you a couple of follow-up questions based on your responses.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q21
Dropdown
What is your age?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q22
Multiple Choice
How do you describe your gender?
Woman
Man
Non-binary
Prefer not to say
Q23
Dropdown
In which country do you currently reside?
United States
Canada
United Kingdom
Australia
Germany
France
India
Other
Q24
Chat Message
Thank you for completing this survey. Your feedback will help improve delivery tracking, timing, and the overall handoff experience.
Frequently Asked Questions
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