Q01
Long Text
All templates
Last-Mile Delivery CX: Tracking, Timing & Handoff Assessment
Measures customer satisfaction across three core last-mile dimensions—tracking accuracy, delivery timing, and handoff quality—to identify specific improvement priorities for retail delivery operations.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
24 questions · ~4 min
Q02
Multiple Choice
Have you received a retail package delivery at your home in the last 30 days?
Q03
Multiple Choice
When did your most recent retail package arrive at your home?
Q04
Multiple Choice
Which of the following tracking features were available for your most recent delivery? (Select all that apply)
Q05
Multiple Choice
Compared to the estimated delivery time, when did your package actually arrive?
Q06
Long Text
Overall, how satisfied were you with this delivery experience?
Q07
Long Text
Based on your responses in this survey, please share any additional thoughts or suggestions about your delivery experience.
Q08
Long Text
What is your age?
Q09
Long Text
Thank you for completing this survey. Your feedback will help improve delivery tracking, timing, and the overall handoff experience.
Q10
Long Text
Approximately how many retail deliveries have you received at your home in the last 30 days?
Q11
Long Text
How accurate was the estimated delivery time for your most recent delivery?
Q12
Long Text
How would you rate the condition of the package when it arrived?
Q13
Long Text
How likely are you to recommend this delivery service to a friend or colleague?
Q14
AI Interview
We'd like to understand more about your delivery experience. An AI moderator will ask you a couple of follow-up questions based on your responses.
Q15
Multiple Choice
How do you describe your gender?
Q16
Long Text
How closely did the tracking status updates match what actually happened with your delivery?
Q17
Long Text
How satisfied were you with where the package was placed or left?
Q18
Long Text
Please rank the following potential improvements in order of importance to you (most important first).
Q19
Long Text
In which country do you currently reside?
Q20
Long Text
How would you rate the timeliness of delivery notifications (i.e., how quickly you were informed of status changes)?
Q21
Multiple Choice
If you had any interaction with the delivery driver, how would you rate that experience?
Q22
Long Text
How would you rate the frequency of delivery notifications (i.e., whether you received the right number of updates)?
Q23
Multiple Choice
Were you able to reschedule or redirect this delivery if needed?
Q24
Multiple Choice
If a photo was provided as proof of delivery, how helpful was it in confirming your package was delivered?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.