In the last 6 months, how often did you contact HR for help?
- 0 times
- 1–2 times
- 3–5 times
- 6–10 times
- More than 10 times
Approximately when did you last seek HR information or support (via person, email, portal, or documents)?
In the last 3 months, which channels did you use to contact HR? Select all that apply. If none, select "I did not contact HR" only.
- Email
- HR service desk / ticketing
- Phone or Teams/Slack
- In-person
- Manager escalated on my behalf
- HR portal or chatbot
- Other
- I did not contact HR
Which HR area did you most recently interact with?
- Payroll
- Benefits
- Recruiting / Talent acquisition
- Employee relations
- Compensation
- Learning & development
- General inquiries
- Not applicable
Typically, how many business hours pass before you receive a first response from HR?
Accepts a numeric value
Whole numbers only
In the last 3 months, HR responded in a timely manner.
Range: 1 – 10
Min: Strongly disagreeMid: NeutralMax: Strongly agree
Overall, how satisfied are you with the time to resolution (beyond the first response) in the last 3 months?
Scale: 10 (star)
Min: Not satisfiedMax: Very satisfied
Thinking about the past 3 months, please rate the clarity of HR communications.
| Rows | Strongly disagree | Disagree | Neither agree nor disagree | Agree | Strongly agree |
|---|
| Policy explanations were easy to understand | • | • | • | • | • |
| Benefits information was clear | • | • | • | • | • |
| Case updates clearly stated next steps | • | • | • | • | • |
| Forms and instructions were straightforward | • | • | • | • | • |
| HR portal content was easy to navigate | • | • | • | • | • |
In the last 6 months, HR decisions seemed fair and consistent.
Range: 1 – 10
Min: Very unfairMid: NeutralMax: Very fair
Attention check: To confirm you are paying attention, please select "I am paying attention".
- I am paying attention
- I am not paying attention
- Prefer not to say
Please share a brief example of a clear or helpful HR communication you received in the last 6 months (optional).
Max 600 chars
Rank where HR should improve first (1 = top priority).
Drag to order (top = most important)
- Faster first responses
- Faster resolutions
- Clearer policies and emails
- Consistency across cases/teams
- Proactive status updates
Allocate 100 points to where HR should focus improvement resources.
Total must equal 100
- Faster first responses
- Faster resolutions
- Clearer policies and emails
- Consistency across cases/teams
- Proactive status updates
Min per option: 0Whole numbers only
If applicable, describe a situation that felt unclear or unfair, and what would have improved it.
Max 600 chars
Any other feedback about your recent HR experience? (optional)
Max 600 chars
AI Interview: 2 Follow-up Questions on Your HR Experience
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast Tenure at the company
- Less than 6 months
- 6–12 months
- 1–2 years
- 3–5 years
- 6–10 years
- More than 10 years
- Prefer not to say
Your primary department/function
- Engineering/IT
- Product
- Sales
- Marketing
- Operations
- Finance
- HR
- Customer support
- Legal/Compliance
- Other
Employment type
- Full-time
- Part-time
- Contractor
- Intern/Apprentice
- Prefer not to say
Job level
- Individual contributor
- People manager
- Senior leader / Executive
- Prefer not to say
Region you primarily work from
- North America
- Europe
- Asia-Pacific
- Latin America
- Middle East & Africa
- Multiple regions
- Prefer not to say
Thank you for your time—your feedback helps us improve HR services.