Measures employee satisfaction with HR service quality across responsiveness, clarity, and fairness dimensions. Designed for quarterly internal pulse checks to identify improvement priorities and track service trends.
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AI-Powered Questions
Intelligent follow-up questions based on responses
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Detailed Reports
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Template Overview
18
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to the HR Service Experience Survey.
This short survey asks about your recent interactions with HR over the past 3 months. Your feedback will help us identify what's working well and where we can improve.
• Participation is voluntary, and you may stop at any time.
• All responses are confidential and will be reported only in aggregate—no individual responses will be shared with managers or HR staff handling your cases.
• There are no right or wrong answers; we value your honest opinions.
Estimated time: 5–7 minutes.
Q2
Multiple Choice
In the past 3 months, approximately how many times did you contact HR for help?
0 times
1–2 times
3–5 times
6–10 times
More than 10 times
Q3
Multiple Choice
Which of the following channels have you used to contact HR in the past 3 months? Select all that apply.
Email
HR service desk / ticketing system
Phone or Teams/Slack call
In-person
Manager escalated on my behalf
HR portal or chatbot
Other
I did not contact HR
Q4
Dropdown
Which HR area did you most recently interact with?
Payroll
Benefits
Recruiting / Talent acquisition
Employee relations
Compensation
Learning & development
General inquiries
Other
Not applicable
Q5
Multiple Choice
Thinking about the past 3 months, how long did it typically take to receive a first response from HR?
Within a few hours
Within 1 business day
2–3 business days
4–5 business days
More than 5 business days
I did not receive a response
Not applicable
Q6
Opinion Scale
In the past 3 months, HR responded to my inquiries in a timely manner.
Please rank the following areas where HR should focus improvement efforts, from highest to lowest priority.
Drag to order (top = most important)
Faster first responses
Faster full resolutions
Clearer policies and communications
Consistency across cases and teams
Proactive status updates
Q11
AI Interview
We'd like to understand your HR experience in more depth. Please describe a recent interaction with HR—positive or negative—and what stood out to you.
AI InterviewLength: 3Personality: [Object Object]Mode: Fast
Reference questions: 5
Q12
Long Text
Based on your responses in this survey, is there anything else you would like to share about your HR experience?
Max chars
Q13
Dropdown
How long have you been with the company?
Less than 6 months
6–12 months
1–2 years
3–5 years
6–10 years
More than 10 years
Prefer not to say
Q14
Dropdown
What is your primary department or function?
Engineering / IT
Product
Sales
Marketing
Operations
Finance
HR
Customer Support
Legal / Compliance
Other (please specify)
Q15
Dropdown
What is your employment type?
Full-time
Part-time
Contractor
Intern / Apprentice
Prefer not to say
Q16
Dropdown
What best describes your job level?
Individual contributor
People manager
Senior leader / Executive
Prefer not to say
Q17
Dropdown
Which region do you primarily work from?
North America
Europe
Asia-Pacific
Latin America
Middle East & Africa
Multiple regions
Prefer not to say
Q18
Chat Message
Thank you for completing this survey. Your feedback is valuable and will be used in aggregate to improve HR services for all employees. If you have an urgent HR matter, please contact hr-support@company.com directly.
Frequently Asked Questions
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