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HR Service Responsiveness & Satisfaction Survey

Measures employee satisfaction with HR service quality across responsiveness, clarity, and fairness dimensions. Designed for quarterly internal pulse checks to identify improvement priorities and track service trends.

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Sample questions

A preview of what’s in the template. Every question is editable before you launch.

18 questions · ~4 min
Q01
Long Text

Welcome to the HR Service Experience Survey. This short survey asks about your recent interactions with HR over the past 3 months. Your feedback will help us identify what's working well and where we can improve. • Participation is voluntary, and you may stop at any time. • All responses are confidential and will be reported only in aggregate—no individual responses will be shared with managers or HR staff handling your cases. • There are no right or wrong answers; we value your honest opinions. Estimated time: 5–7 minutes.

Q02
Multiple Choice

In the past 3 months, approximately how many times did you contact HR for help?

Q03
Multiple Choice

Thinking about the past 3 months, how long did it typically take to receive a first response from HR?

Q04
Long Text

In the past 3 months, communications I received from HR were clear and easy to understand.

Q05
Long Text

Please rank the following areas where HR should focus improvement efforts, from highest to lowest priority.

Q06
AI Interview

We'd like to understand your HR experience in more depth. Please describe a recent interaction with HR—positive or negative—and what stood out to you.

Q07
Long Text

How long have you been with the company?

Q08
Long Text

Thank you for completing this survey. Your feedback is valuable and will be used in aggregate to improve HR services for all employees. If you have an urgent HR matter, please contact hr-support@company.com directly.

Q09
Multiple Choice

Which of the following channels have you used to contact HR in the past 3 months? Select all that apply.

Q10
Long Text

In the past 3 months, HR responded to my inquiries in a timely manner.

Q11
Long Text

In the past 3 months, HR decisions seemed fair and consistent across employees and situations.

Q12
Long Text

Based on your responses in this survey, is there anything else you would like to share about your HR experience?

Q13
Long Text

What is your primary department or function?

Q14
Long Text

Which HR area did you most recently interact with?

Q15
Long Text

How satisfied are you with the total time it took HR to fully resolve your issue(s) in the past 3 months?

Q16
Long Text

What is your employment type?

Q17
Long Text

What best describes your job level?

Q18
Long Text

Which region do you primarily work from?

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.

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