Measures employee satisfaction with HR service quality across responsiveness, clarity, and fairness dimensions. Designed for quarterly internal pulse checks to identify improvement priorities and track service trends.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
18
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to the HR Service Experience Survey.
This short survey asks about your recent interactions with HR over the past 3 months. Your feedback will help us identify what's working well and where we can improve.
• Participation is voluntary, and you may stop at any time.
• All responses are confidential and will be reported only in aggregate—no individual responses will be shared with managers or HR staff handling your cases.
• There are no right or wrong answers; we value your honest opinions.
Estimated time: 5–7 minutes.
Q2
Multiple Choice
In the past 3 months, approximately how many times did you contact HR for help?
0 times
1–2 times
3–5 times
6–10 times
More than 10 times
Q3
Multiple Choice
Which of the following channels have you used to contact HR in the past 3 months? Select all that apply.
Email
HR service desk / ticketing system
Phone or Teams/Slack call
In-person
Manager escalated on my behalf
HR portal or chatbot
Other
I did not contact HR
Q4
Dropdown
Which HR area did you most recently interact with?
Payroll
Benefits
Recruiting / Talent acquisition
Employee relations
Compensation
Learning & development
General inquiries
Other
Not applicable
Q5
Multiple Choice
Thinking about the past 3 months, how long did it typically take to receive a first response from HR?
Within a few hours
Within 1 business day
2–3 business days
4–5 business days
More than 5 business days
I did not receive a response
Not applicable
Q6
Opinion Scale
In the past 3 months, HR responded to my inquiries in a timely manner.
Please rank the following areas where HR should focus improvement efforts, from highest to lowest priority.
Drag to order (top = most important)
Faster first responses
Faster full resolutions
Clearer policies and communications
Consistency across cases and teams
Proactive status updates
Q11
AI Interview
We'd like to understand your HR experience in more depth. Please describe a recent interaction with HR—positive or negative—and what stood out to you.
AI InterviewLength: 3Personality: [Object Object]Mode: Fast
Reference questions: 5
Q12
Long Text
Based on your responses in this survey, is there anything else you would like to share about your HR experience?
Max chars
Q13
Dropdown
How long have you been with the company?
Less than 6 months
6–12 months
1–2 years
3–5 years
6–10 years
More than 10 years
Prefer not to say
Q14
Dropdown
What is your primary department or function?
Engineering / IT
Product
Sales
Marketing
Operations
Finance
HR
Customer Support
Legal / Compliance
Other (please specify)
Q15
Dropdown
What is your employment type?
Full-time
Part-time
Contractor
Intern / Apprentice
Prefer not to say
Q16
Dropdown
What best describes your job level?
Individual contributor
People manager
Senior leader / Executive
Prefer not to say
Q17
Dropdown
Which region do you primarily work from?
North America
Europe
Asia-Pacific
Latin America
Middle East & Africa
Multiple regions
Prefer not to say
Q18
Chat Message
Thank you for completing this survey. Your feedback is valuable and will be used in aggregate to improve HR services for all employees. If you have an urgent HR matter, please contact hr-support@company.com directly.
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is an AI-powered survey and research platform that turns traditional surveys into adaptive conversations. Describe your research goal and get a complete survey draft, conduct AI-moderated interviews with dynamic follow-ups, detect low-quality responses, and produce insights automatically. It's fast, flexible, and scalable across qualitative and quantitative research.
How do I create my first survey?
Sign up, then choose how to build: describe your research goal and let AI generate a survey, pick a template, or start from scratch. Add question types, set logic, preview, and share.
Can the AI generate a survey from a prompt?
Yes. Describe your research goal in plain language and QuestionPunk drafts a complete survey with appropriate question types, ordering, and AI follow-up logic. You can then customize before publishing.
What question types are available?
QuestionPunk supports a wide range of question types: opinion scale, rating, multiple choice, dropdown, ranking, matrix, constant sum, AI interview (text and audio), long text, short text, email, phone, date, address, website, numeric, audio/video recording, contact form, chat message, conversation reset, button, page breaks, and more.
How do AI interviews work?
AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
Can I test my survey before launching?
Yes. Use synthetic testing to create AI personas and run them through your survey. This helps catch issues with question flow, logic, and wording before real respondents see it.
How many languages are supported?
QuestionPunk supports 142+ languages. Add languages from the survey editor, auto-translate questions, and share language-specific links. AI interviews also adapt to the respondent's language automatically.
How can I share my survey?
Share via a direct link (with optional custom slug), embed on your website (iframe or script), distribute through Prolific for research panels, or generate a QR code for physical distribution.
Can I export survey results?
Yes. Export as CSV (flat or wide layout), Excel (XLSX), or export the survey structure as PDF/Word. Filter by suspicious level, response type, language, or date range before exporting.
Does QuestionPunk detect fraudulent responses?
Yes. Every response is automatically classified with a suspicious level (low/medium/high) based on attention checks, response timing, and behavioral signals. You can filter flagged responses in the Responses tab.
What are the pricing plans?
Basic (Free): 20 responses/month. Business ($50/month or $500/year): 5,000 responses/month with priority support. Enterprise (Custom): unlimited responses, remove branding, custom domain, and dedicated support.
How long does support take to reply?
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