When was your most recent card charge dispute?
- Within the last 30 days
- 31–90 days ago
- 91–365 days ago
- More than a year ago
- I have never disputed a charge
How did you first contact us to start that dispute?
- In‑app chat
- Mobile app form
- Website form
- Phone call
- Secure message/email
- Branch visit
- Not applicable (no dispute)
Please rate your experience with our support during the dispute.
About how many times did you contact us about that dispute? Enter a whole number.
Rank your preferred ways to start a dispute (top to bottom).
Attention check: To confirm attention, please select “I am paying attention.”
- I am paying attention
- I am not paying attention
How long did it take to resolve your most recent dispute?
What was the outcome of that dispute?
- Full refund/charge reversed
- Partial refund
- No refund/charge stood
- Temporary credit reversed later
- Still pending
- Not applicable
How much effort did it take to dispute the charge?
Overall, how satisfied were you with the dispute experience?
Which, if any, challenges did you encounter during the dispute?
- Couldn’t find where to start
- Long hold or wait times
- Had to repeat information
- Unclear documentation requirements
- Had to mail or fax documents
- Limited visibility into status
- Transferred between agents
- Dispute closed without notice
- No challenges
- Not applicable (no dispute)
Compared to other issuers, how does our dispute process compare?
Which gender do you identify with?
- Woman
- Man
- Non-binary
- Prefer not to say
Where do you currently live?
What is your current employment status?
- Employed full-time
- Employed part-time
- Self-employed
- Student
- Homemaker
- Retired
- Unemployed
- Prefer not to say
What is the highest level of education you have completed?
- High school or less
- Some college/associate degree
- Bachelor’s degree
- Master’s degree
- Doctorate
- Trade/technical/vocational
- Prefer not to say
How long have you had your primary credit card?
Welcome! This brief survey asks about your most recent card charge dispute and your experience with our support. You may skip any question that does not apply.
What is the one thing we should improve about disputes or support?
Max 600 chars
AI Interview: 2 Follow-up Questions on your dispute and support experience
Thank you for your time—your feedback helps us improve our dispute process and support.