Q01
Long Text
All templates
Credit Card Dispute Resolution Experience Survey
Measures cardholder satisfaction, effort, and friction across the end-to-end dispute lifecycle—from initiation through resolution—to identify process improvements and support retention.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
22 questions · ~4 min
Q02
Multiple Choice
When was your most recent credit card charge dispute?
Q03
Multiple Choice
How did you first contact us to initiate that dispute?
Q04
Long Text
How long did it take to fully resolve your most recent dispute?
Q05
Long Text
How responsive was our support team during the dispute process?
Q06
Long Text
How much effort did you personally have to put forth to resolve your dispute?
Q07
Multiple Choice
Which, if any, of the following challenges did you experience during the dispute process? Select all that apply.
Q08
Long Text
Based on your experience, what is the single most important improvement we could make to our dispute or support process?
Q09
Long Text
What is your age?
Q10
Long Text
Thank you for completing this survey. Your feedback is valuable and will directly inform improvements to our dispute process and support experience.
Q11
Long Text
How long have you held your primary credit card with us?
Q12
Long Text
Approximately how many times did you contact us regarding that dispute?
Q13
Multiple Choice
What was the final outcome of your most recent dispute?
Q14
Long Text
How helpful was our support team in guiding you through the dispute process?
Q15
Long Text
Overall, how satisfied are you with your most recent dispute experience?
Q16
Long Text
Please rank the following dispute channels in order of your preference, from most preferred to least preferred.
Q17
AI Interview
We'd like to understand more about your dispute experience. An AI moderator will ask you a couple of brief follow-up questions based on your earlier responses.
Q18
Multiple Choice
Which gender do you identify with?
Q19
Long Text
How clearly did our team communicate the status and next steps of your dispute?
Q20
Long Text
How likely are you to continue using our credit card as your primary card?
Q21
Long Text
In which region do you currently reside?
Q22
Long Text
Compared to other credit card issuers you have used, how does our dispute process compare?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.