Measures cardholder satisfaction, effort, and friction across the end-to-end dispute lifecycle—from initiation through resolution—to identify process improvements and support retention.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
22
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome, and thank you for participating in this survey about your credit card dispute experience.
This survey takes approximately 5–7 minutes to complete. Your responses are confidential and will be reported only in aggregate to improve our processes. There are no right or wrong answers—we are interested in your honest opinions.
Participation is entirely voluntary, and you may stop at any time.
Q2
Multiple Choice
When was your most recent credit card charge dispute?
Within the last 30 days
31–90 days ago
91–365 days ago
More than a year ago
I have never disputed a charge
Q3
Dropdown
How long have you held your primary credit card with us?
Less than 6 months
6–12 months
1–3 years
3–5 years
More than 5 years
Prefer not to say
Q4
Multiple Choice
How did you first contact us to initiate that dispute?
In-app chat
Mobile app form
Website form
Phone call
Secure message/email
Branch visit
Q5
Dropdown
Approximately how many times did you contact us regarding that dispute?
1 time
2 times
3 times
4 times
5 or more times
Q6
Dropdown
How long did it take to fully resolve your most recent dispute?
Same day
1–3 days
4–7 days
1–2 weeks
2–4 weeks
More than 4 weeks
Still unresolved
Q7
Multiple Choice
What was the final outcome of your most recent dispute?
Full refund/charge reversed
Partial refund
No refund/charge stood
Temporary credit that was later reversed
Still pending
Q8
Opinion Scale
How responsive was our support team during the dispute process?
Range: 1 – 7
Min: Not at all responsiveMid: NeutralMax: Extremely responsive
Q9
Opinion Scale
How helpful was our support team in guiding you through the dispute process?
Range: 1 – 7
Min: Not at all helpfulMid: NeutralMax: Extremely helpful
Q10
Opinion Scale
How clearly did our team communicate the status and next steps of your dispute?
Range: 1 – 7
Min: Not at all clearlyMid: NeutralMax: Extremely clearly
Q11
Opinion Scale
How much effort did you personally have to put forth to resolve your dispute?
Range: 1 – 7
Min: Very low effortMid: NeutralMax: Very high effort
Q12
Opinion Scale
Overall, how satisfied are you with your most recent dispute experience?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q13
Opinion Scale
How likely are you to continue using our credit card as your primary card?
Range: 1 – 7
Min: Very unlikelyMid: NeutralMax: Very likely
Q14
Opinion Scale
Compared to other credit card issuers you have used, how does our dispute process compare?
Range: 1 – 7
Min: Much worseMid: NeutralMax: Much better
Q15
Multiple Choice
Which, if any, of the following challenges did you experience during the dispute process? Select all that apply.
Couldn't find where to start the dispute
Long hold or wait times
Had to repeat information to multiple agents
Unclear documentation requirements
Had to mail or fax documents
Limited visibility into dispute status
Transferred between agents or departments
Dispute closed without prior notice
No challenges experienced
Q16
Ranking
Please rank the following dispute channels in order of your preference, from most preferred to least preferred.
Drag to order (top = most important)
In-app chat
Phone call
Secure message/email
Website form
Mobile app form
Branch visit
Q17
Long Text
Based on your experience, what is the single most important improvement we could make to our dispute or support process?
Max chars
Q18
AI Interview
We'd like to understand more about your dispute experience. An AI moderator will ask you a couple of brief follow-up questions based on your earlier responses.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 7
Q19
Dropdown
What is your age?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q20
Multiple Choice
Which gender do you identify with?
Woman
Man
Non-binary
Prefer not to say
Q21
Dropdown
In which region do you currently reside?
United States
Canada
United Kingdom
European Union
Australia/New Zealand
India
Southeast Asia
Latin America
Middle East/North Africa
Sub-Saharan Africa
Other
Q22
Chat Message
Thank you for completing this survey. Your feedback is valuable and will directly inform improvements to our dispute process and support experience.
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is an AI-powered survey and research platform that turns traditional surveys into adaptive conversations. Describe your research goal and get a complete survey draft, conduct AI-moderated interviews with dynamic follow-ups, detect low-quality responses, and produce insights automatically. It's fast, flexible, and scalable across qualitative and quantitative research.
How do I create my first survey?
Sign up, then choose how to build: describe your research goal and let AI generate a survey, pick a template, or start from scratch. Add question types, set logic, preview, and share.
Can the AI generate a survey from a prompt?
Yes. Describe your research goal in plain language and QuestionPunk drafts a complete survey with appropriate question types, ordering, and AI follow-up logic. You can then customize before publishing.
What question types are available?
QuestionPunk supports a wide range of question types: opinion scale, rating, multiple choice, dropdown, ranking, matrix, constant sum, AI interview (text and audio), long text, short text, email, phone, date, address, website, numeric, audio/video recording, contact form, chat message, conversation reset, button, page breaks, and more.
How do AI interviews work?
AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
Can I test my survey before launching?
Yes. Use synthetic testing to create AI personas and run them through your survey. This helps catch issues with question flow, logic, and wording before real respondents see it.
How many languages are supported?
QuestionPunk supports 142+ languages. Add languages from the survey editor, auto-translate questions, and share language-specific links. AI interviews also adapt to the respondent's language automatically.
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Share via a direct link (with optional custom slug), embed on your website (iframe or script), distribute through Prolific for research panels, or generate a QR code for physical distribution.
Can I export survey results?
Yes. Export as CSV (flat or wide layout), Excel (XLSX), or export the survey structure as PDF/Word. Filter by suspicious level, response type, language, or date range before exporting.
Does QuestionPunk detect fraudulent responses?
Yes. Every response is automatically classified with a suspicious level (low/medium/high) based on attention checks, response timing, and behavioral signals. You can filter flagged responses in the Responses tab.
What are the pricing plans?
Basic (Free): 20 responses/month. Business ($50/month or $500/year): 5,000 responses/month with priority support. Enterprise (Custom): unlimited responses, remove branding, custom domain, and dedicated support.
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