Q01
Long Text
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Post-Support CSAT & Resolution Quality Survey
Measures customer satisfaction, resolution effectiveness, agent performance, and customer effort after a support interaction to identify actionable service improvements.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
19 questions · ~4 min
Q02
Long Text
When did you most recently contact support about this issue?
Q03
Multiple Choice
Is your issue resolved at this point?
Q04
Long Text
Overall, how satisfied are you with your support experience?
Q05
Long Text
The following questions are about the support agent you interacted with. If you did not interact with a live agent, you may skip this section.
Q06
Long Text
Based on your recent support experience, is there anything else you'd like to share about what went well or what could be improved?
Q07
Long Text
What is your age group?
Q08
Long Text
Thank you for completing this survey. Your feedback is valuable and will be used to improve our support experience. Your responses are confidential and will be reported only in aggregate.
Q09
Multiple Choice
What was the primary reason you contacted support?
Q10
Multiple Choice
Was your issue resolved on your first contact with support?
Q11
Long Text
How satisfied are you with how quickly your issue was addressed?
Q12
Long Text
How would you rate the agent's professionalism and courtesy?
Q13
AI Interview
We'd like to understand your experience in more detail. An AI moderator will ask you a couple of brief follow-up questions about your support interaction.
Q14
Multiple Choice
How do you describe your gender?
Q15
Multiple Choice
Which support channels did you use for this issue? (Select all that apply)
Q16
Long Text
How easy or difficult was it to get your issue resolved?
Q17
Long Text
How would you rate the agent's knowledge and ability to help?
Q18
Long Text
In which region do you currently reside?
Q19
Long Text
How would you rate the clarity of the agent's communication?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.