When did you last contact support about this issue?
What was the primary reason you contacted support? (Select one)
- Order status
- Return or exchange
- Product defect or damage
- Billing or charge issue
- Shipping or delivery
- Account or sign-in
- Promo code or gift card
- Other
Which support channels did you use for this issue? (Select all that apply)
- Email
- Live chat
- Phone
- In-app messaging
- Social media
- Help center/self-service
Overall, how satisfied are you with your support experience?
Is your issue resolved now?
- Yes, fully resolved
- Partially resolved
- Not resolved yet
How satisfied are you with the speed of resolution?
Was your issue resolved on your first contact?
- Yes
- No
- Not applicable / Don’t remember
How easy was it to resolve your issue?
If you interacted with a support agent, please rate the interaction.
Attention check: To confirm you are paying attention, please select “I am paying attention.”
- I am paying attention
- I am not paying attention
- Prefer not to answer
How do you describe your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
Where do you currently live?
What is the highest level of education you have completed?
What is your current employment status?
- Full-time
- Part-time
- Self-employed
- Student
- Unemployed
- Homemaker/Caregiver
- Retired
- Prefer not to say
What could we improve to better resolve your issue in the future?
Max 600 chars
AI Interview: 2 Follow-up Questions on Your Support Experience
Thanks for your time—your feedback helps us improve our support.