Post-Support CSAT & Resolution Quality Survey

Measures customer satisfaction, resolution effectiveness, agent performance, and customer effort after a support interaction to identify actionable service improvements.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Template Overview

Questions

AI-Powered

Smart Analysis

Ready-to-Use

Launch in Minutes

This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.

Sample Survey Items

Chat Message

Thank you for taking a few minutes to share feedback about your recent support experience. This survey takes approximately 3–5 minutes to complete. Your participation is voluntary and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. Your responses are confidential and will be reported only in aggregate to help us improve our support services.

Dropdown

When did you most recently contact support about this issue?

Within the past 7 days
8–14 days ago
15–30 days ago
31–60 days ago
More than 60 days ago

Multiple Choice

What was the primary reason you contacted support?

Order status
Return or exchange
Product defect or damage
Billing or charge issue
Shipping or delivery
Account or sign-in
Promo code or gift card
Other

Multiple Choice

Which support channels did you use for this issue? (Select all that apply)

Email
Live chat
Phone
In-app messaging
Social media
Help center / self-service
Other

Multiple Choice

Is your issue resolved at this point?

Yes, fully resolved
Partially resolved
Not resolved yet

Multiple Choice

Was your issue resolved on your first contact with support?

Yes
No
Not applicable / Don't remember

Opinion Scale

Overall, how satisfied are you with your support experience?

Range: 1 – 7

Min: Very dissatisfiedMid: NeutralMax: Very satisfied

Opinion Scale

How satisfied are you with how quickly your issue was addressed?

Range: 1 – 7

Min: Very dissatisfiedMid: NeutralMax: Very satisfied

Opinion Scale

How easy or difficult was it to get your issue resolved?

Range: 1 – 7

Min: Very difficultMid: NeutralMax: Very easy

Q10

Chat Message

The following questions are about the support agent you interacted with. If you did not interact with a live agent, you may skip this section.

Q11

Opinion Scale

How would you rate the agent's professionalism and courtesy?

Range: 1 – 7

Min: Very poorMid: NeutralMax: Excellent

Q12

Opinion Scale

How would you rate the agent's knowledge and ability to help?

Range: 1 – 7

Min: Very poorMid: NeutralMax: Excellent

Q13

Opinion Scale

How would you rate the clarity of the agent's communication?

Range: 1 – 7

Min: Very poorMid: NeutralMax: Excellent

Q14

Long Text

Based on your recent support experience, is there anything else you'd like to share about what went well or what could be improved?

Max chars

Q15

AI Interview

We'd like to understand your experience in more detail. An AI moderator will ask you a couple of brief follow-up questions about your support interaction.

AI InterviewLength: 2Personality: [Object Object]Mode: Fast

Reference questions: 5

Q16

Dropdown

What is your age group?

Under 18
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say

Q17

Multiple Choice

How do you describe your gender?

Woman
Man
Non-binary
Prefer not to say

Q18

Dropdown

In which region do you currently reside?

Africa
Asia
Europe
North America
South America
Oceania
Prefer not to say

Q19

Chat Message

Thank you for completing this survey. Your feedback is valuable and will be used to improve our support experience. Your responses are confidential and will be reported only in aggregate.

Frequently Asked Questions

What is QuestionPunk?

QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.

How do I create my first survey?

Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.

How can I share surveys with my team?

Send a project link so teammates can view and collaborate instantly.

Can the AI generate a survey from a prompt?

Yes. Provide a prompt and QuestionPunk drafts a survey you can tweak before sending.

How long does support typically take to reply?

We reply within 24 hours—often much sooner. Include key details in your message to help us assist you faster.

Can I export survey results?

Absolutely. Export results as CSV straight from the results page for quick data work.

Customer Experience