Measures customer satisfaction, resolution effectiveness, agent performance, and customer effort after a support interaction to identify actionable service improvements.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
19
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Thank you for taking a few minutes to share feedback about your recent support experience. This survey takes approximately 3–5 minutes to complete.
Your participation is voluntary and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. Your responses are confidential and will be reported only in aggregate to help us improve our support services.
Q2
Dropdown
When did you most recently contact support about this issue?
Within the past 7 days
8–14 days ago
15–30 days ago
31–60 days ago
More than 60 days ago
Q3
Multiple Choice
What was the primary reason you contacted support?
Order status
Return or exchange
Product defect or damage
Billing or charge issue
Shipping or delivery
Account or sign-in
Promo code or gift card
Other
Q4
Multiple Choice
Which support channels did you use for this issue? (Select all that apply)
Email
Live chat
Phone
In-app messaging
Social media
Help center / self-service
Other
Q5
Multiple Choice
Is your issue resolved at this point?
Yes, fully resolved
Partially resolved
Not resolved yet
Q6
Multiple Choice
Was your issue resolved on your first contact with support?
Yes
No
Not applicable / Don't remember
Q7
Opinion Scale
Overall, how satisfied are you with your support experience?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q8
Opinion Scale
How satisfied are you with how quickly your issue was addressed?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q9
Opinion Scale
How easy or difficult was it to get your issue resolved?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q10
Chat Message
The following questions are about the support agent you interacted with. If you did not interact with a live agent, you may skip this section.
Q11
Opinion Scale
How would you rate the agent's professionalism and courtesy?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q12
Opinion Scale
How would you rate the agent's knowledge and ability to help?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q13
Opinion Scale
How would you rate the clarity of the agent's communication?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q14
Long Text
Based on your recent support experience, is there anything else you'd like to share about what went well or what could be improved?
Max chars
Q15
AI Interview
We'd like to understand your experience in more detail. An AI moderator will ask you a couple of brief follow-up questions about your support interaction.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q16
Dropdown
What is your age group?
Under 18
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q17
Multiple Choice
How do you describe your gender?
Woman
Man
Non-binary
Prefer not to say
Q18
Dropdown
In which region do you currently reside?
Africa
Asia
Europe
North America
South America
Oceania
Prefer not to say
Q19
Chat Message
Thank you for completing this survey. Your feedback is valuable and will be used to improve our support experience. Your responses are confidential and will be reported only in aggregate.
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is an AI-powered survey and research platform that turns traditional surveys into adaptive conversations. Describe your research goal and get a complete survey draft, conduct AI-moderated interviews with dynamic follow-ups, detect low-quality responses, and produce insights automatically. It's fast, flexible, and scalable across qualitative and quantitative research.
How do I create my first survey?
Sign up, then choose how to build: describe your research goal and let AI generate a survey, pick a template, or start from scratch. Add question types, set logic, preview, and share.
Can the AI generate a survey from a prompt?
Yes. Describe your research goal in plain language and QuestionPunk drafts a complete survey with appropriate question types, ordering, and AI follow-up logic. You can then customize before publishing.
What question types are available?
QuestionPunk supports a wide range of question types: opinion scale, rating, multiple choice, dropdown, ranking, matrix, constant sum, AI interview (text and audio), long text, short text, email, phone, date, address, website, numeric, audio/video recording, contact form, chat message, conversation reset, button, page breaks, and more.
How do AI interviews work?
AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
Can I test my survey before launching?
Yes. Use synthetic testing to create AI personas and run them through your survey. This helps catch issues with question flow, logic, and wording before real respondents see it.
How many languages are supported?
QuestionPunk supports 142+ languages. Add languages from the survey editor, auto-translate questions, and share language-specific links. AI interviews also adapt to the respondent's language automatically.
How can I share my survey?
Share via a direct link (with optional custom slug), embed on your website (iframe or script), distribute through Prolific for research panels, or generate a QR code for physical distribution.
Can I export survey results?
Yes. Export as CSV (flat or wide layout), Excel (XLSX), or export the survey structure as PDF/Word. Filter by suspicious level, response type, language, or date range before exporting.
Does QuestionPunk detect fraudulent responses?
Yes. Every response is automatically classified with a suspicious level (low/medium/high) based on attention checks, response timing, and behavioral signals. You can filter flagged responses in the Responses tab.
What are the pricing plans?
Basic (Free): 20 responses/month. Business ($50/month or $500/year): 5,000 responses/month with priority support. Enterprise (Custom): unlimited responses, remove branding, custom domain, and dedicated support.
How long does support take to reply?
We reply within 24 hours, often much sooner. Include key details in your message to help us assist you faster.