Welcome! This brief survey asks about your most recent health plan enrollment experience. It should take about 5–7 minutes. Your responses are confidential and reported in aggregate.
In the last 12 months, did you select or review a health plan (during open enrollment or as a new hire)?
- Yes, during the most recent open enrollment
- Yes, as a new hire in the last 12 months
- No, I did not review or enroll
If you did not enroll or review this cycle, what was the main reason?
- I was already satisfied with my current coverage
- Covered under a spouse/partner or parent
- Not eligible this cycle
- Missed the deadline
- Planning to enroll later due to a qualifying life event
- Other
If you didn’t enroll, what (if anything) would have made you more likely to review or enroll?
Max 100 chars
What would help you feel more prepared for a future enrollment?
- Short plan comparison checklist
- Plain-language explainer on key terms
- Cost calculator for typical scenarios
- Live Q&A with the benefits team
- One-page summaries for common situations (single, family, etc.)
- Earlier reminders and clear timelines
- Other
Which information sources did you use while choosing (or considering) a plan? Select all that apply.
- Benefits guide or PDF
- Company benefits site/intranet
- Online plan comparison tool
- Recorded webinars or videos
- Live info session or town hall
- HR/benefits help desk
- Insurance carrier websites
- Family, friends, or colleagues
- None of the above
- Other
Please rank these factors by importance in your decision (top = most important).
Overall, how easy was it to find the information you needed?
During your most recent enrollment, how clear were the following?
How confident were you in comparing plan options to choose the best fit?
How well did you understand key trade-offs (e.g., premiums vs. deductibles)?
- Completely understood
- Mostly understood
- Somewhat understood
- Did not understand
- Not applicable
Which support channels did you use during enrollment? Select all that apply.
- HR/benefits email or chat
- Phone support
- Live info session or office hours
- Recorded webinars or help videos
- Plan comparison or decision tool
- None of the above
- Other
If you used any support, how helpful was it overall?
- Very helpful
- Somewhat helpful
- Neither helpful nor unhelpful
- Somewhat unhelpful
- Not helpful
- Not applicable — I did not use support
What, if anything, made choosing a plan difficult? Select all that apply.
- Too many plan choices
- Benefits jargon was confusing
- Costs were hard to estimate
- Conflicting or inconsistent information
- Not enough time to decide
- Uncertain healthcare needs
- Website or tool issues
- Couldn’t find provider in network
- Other
Attention check: To confirm you’re paying attention, please select “I see this instruction.”
- I see this instruction
- I do not see this instruction
Overall, how satisfied were you with your enrollment experience?
What could we improve to make the next enrollment clearer or easier?
Max 600 chars
What is your employment status with the company?
- Full-time
- Part-time
- Contingent/contract
- Intern
- Other
- Prefer not to say
How long have you been with the company?
- Under 6 months
- 6–12 months
- 1–3 years
- 3–5 years
- Over 5 years
- Prefer not to say
Where are you primarily located?
- United States
- Canada
- United Kingdom
- European Union
- India
- Other
- Prefer not to say
What is your age group?
- Under 18
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65 or older
- Prefer not to say
For this enrollment, which coverage best describes your situation?
- Not enrolled in a company plan
- Self only
- Self + spouse/partner
- Self + child(ren)
- Family (self + spouse/partner + child[ren])
- Prefer not to say
Any final comments before you submit?
Max 600 chars
AI Interview: 2 Follow-up Questions on health plan enrollment
Thank you for your feedback! Your input will help us make future enrollments clearer and easier.